Pathway Hyundai

My fiance and I purchased our new car at Pathway Hyundai in Orleans - but now wish we hadn't. The saleswoman, Laura, was friendly and very helpful, but that's unfortunately where the praise for Pathway end in Orleans - but now wish we hadn't. The saleswoman, Laura, was friendly and very helpful, but that's unfortunately where the praise for Pathway ends. The sales manager that came to talk to us during the financial negotiations was painful to deal with. We had originally stopped by just to get a price quote, however we ended up being pressured and guilt-ed into buying a car that night. We were told by the sales manager that we had already taken up so much of the saleswoman's time, and his time, that we couldn't dare leave and look elsewhere. We were also lied to about the cars in stock at another Hyundai dealership nearby (which we had already made an appointment at for a test drive the next night, so we knew that they had the car we wanted in stock). Finally, the sales manager, who had spent 5 minutes putting down this other Hyundai dealership, essentially threatened that if we didn't buy a car from him, he would call the other dealership and tell them not to sell us a car. He claimed that this was a strategy that he had used before. After about half an hour of private deliberations, my fiance and I finally decided that, against our better judgment, we were so worn down by the whole process that we just wanted to get it over with and buy the car rather than have to go through the whole thing again elsewhere. After making that decision, we proceeded to wait around for an hour for a finance manager, to finalize our financial information. At 8:45pm we finally opted to go home and to return the next day. The next day, after another hour of waiting, we finally met with the finance manager. He was pleasant - for the first sixty seconds. Once he launched into his spiel about the types of warranties and products we should buy from him, and realized that we weren't interested, he quickly turned hostile. He refused to look me in the eye or address me directly, which as a woman, I found incredibly offensive. Once we finally told him we weren't interested in any of the extras, he printed out a form for us to sign, threw it onto the table in front of us, and said to my fiance to sign it "and to have her sign it too" (referring to me). He was incredibly rude and short with us for the rest of our appointment. It was very awkward, and I am still offended, weeks later, about how he treated us (especially me, his female client). Last week, 3 weeks after our car purchase, we heard from Pathway's General Manager. He seemed sincere in his apology, and upset with how we had been treated. He talked to both my fiance and I, and asked what he could do to gain back our trust and business. We promised to call him back the next day after we'd had a chance to discuss things privately. We called the next day and left him a message - yet, a week later, we haven't heard back from him (we even tried him again yesterday, and left him another message, to give him one more chance. Still nothing). It seems like he has inadvertently proved the very point that he was trying so desperately to disprove - that the customer service at Pathway Hyundai is absolutely despicable. Please learn from our mistake - there are far too many other Hyundai dealerships in Ottawa/Orleans for you to waste your time, or money, at Pathway Hyundai. More

The Sales person was very professional, friendly and knowledgeable about all of the cars, the financing, the warranty and the features of the car. This was my first experience with this dealership and I knowledgeable about all of the cars, the financing, the warranty and the features of the car. This was my first experience with this dealership and I felt that I was treated like a person, not a sales tick. There weren't any high pressure tactics and I was given a fair price for my vehicle. I would gladly recommend this dealership to friends and family and would certainly buy my next car at Pathway. More

Both Derek Kilburn and Michael Li Wing were real professionals. They are knowledgeable, courteous and made our overall experience very pleasant. Great Customer Service. They are among the best we'v professionals. They are knowledgeable, courteous and made our overall experience very pleasant. Great Customer Service. They are among the best we've dealt with. We would definitely recommend them to our friends and families. More

I enjoyed my dealings with the salesperson and the sales manager. Their candid responses and efforts made for an easy purchase/sale. I would return to Pathway and deal with them again. manager. Their candid responses and efforts made for an easy purchase/sale. I would return to Pathway and deal with them again. More

I found a good vehicle at price within my budget. This is my second used car from this dealership and they have treated me well on both occasions. I liked the selection of cars in my price range. Jenna is my second used car from this dealership and they have treated me well on both occasions. I liked the selection of cars in my price range. Jenna was friendly and answered all our questions. More

Anthony was friendly and helpful and worked hard to persuade me to buy the Hyundai Elantra. He ensured that all the necessary arrangements were made so that I could pick it up two days after the sale. persuade me to buy the Hyundai Elantra. He ensured that all the necessary arrangements were made so that I could pick it up two days after the sale. Then he showed me all the controls so that I was able to drive the car well. More

Very friendly, non-pushy service and follow up. I came in to look at a used car, then decided to buy a new one. In no way did Steph try to bias or sway my decision. He was responsive to MY needs and prioriti to look at a used car, then decided to buy a new one. In no way did Steph try to bias or sway my decision. He was responsive to MY needs and priorities. THREE test drives later - one of which Steph drove and showed me what my prospective new car REALLY could do - I ma my decision. Ian sorted out all the finances, and the guys arranged my plates and the rest of it in short order. I got a call the day later to check that everything was going well. Totally down to earth. My first car-buying experience has been a real pleasure. Thanks Pathway! More

Great experience! I'm going to deal with this dealership for the considerable future.Derek was very professional and knowledgeable. My entire experience was quite pleasant.I highly recommend Pathway Hyundai for the considerable future.Derek was very professional and knowledgeable. My entire experience was quite pleasant.I highly recommend Pathway Hyundai to family and friends. I also recommend Derek Walker as a competent and highly skilled professional automobile sales agent. More

Great buying experience. Gord was excellent and I appreciated Paul's help in finalizing the numbers. Would recommend Pathway and wouldn't hesitate passing on Gord's name to anyone looking to buy. T appreciated Paul's help in finalizing the numbers. Would recommend Pathway and wouldn't hesitate passing on Gord's name to anyone looking to buy. Thanks. More

This was by far the best experience I have had thus far in my car buying life. My only complaint would be the excessive pushing of extra coverage. I think when I client says no they kno wwhat they want and in my car buying life. My only complaint would be the excessive pushing of extra coverage. I think when I client says no they kno wwhat they want and normally have done their research. More