
Pathway Hyundai
Ottawa, ON
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558 Reviews of Pathway Hyundai
I was impressed with Pathway Hyundai from the moment I walked through the door the first time. I was greeted promptly, my sales rep (Avat) was accommodating and professional. We had a constructive dialogu walked through the door the first time. I was greeted promptly, my sales rep (Avat) was accommodating and professional. We had a constructive dialogue and all of my concerns were addressed immediately. Particular highlights include: (a) no pressure or up-selling; (b) prices that don't suddenly grow when the contract gets printed; (c) a business manager (Ian) who does his job and also refrains from add-ons and up-sells, and (d) receiving an extremely - dare I say "new car standard" of cleanliness even though it was a used vehicle. My wife had to take the car back for a minor repair under warranty a couple of weeks later and reported to have been treated exceptionally well. My only constructive feedback to the whole team would be to pay a little more attention to voice mail messages but this doesn't erode my five-star reccommendation for this dealer. More
Please understand that I am embarrassed to be this guy but unfortunately after I drove my Sonata off the lot at Pathway Hyundai after purchase, I have never had a pleasant experience at this dealership. but unfortunately after I drove my Sonata off the lot at Pathway Hyundai after purchase, I have never had a pleasant experience at this dealership. My personal impression has been... got the sale... get the service dollars at all cost! For this reason, I have been wondering if it's just my experience??? . Is it only me or does Pathway Hyundai charge everyone excessive dollar amounts for manufacturer recommended services for Hyundai vehicles. Just wondering... . Is it only me or has Pathway Hyundai charged others over $900.00 for rear brake service at 48k maintenance visit. claiming that current brake conditions were a hazard. Just wondering... . Is it only me or has Pathway Hyundai promised others to provide maintenance service at no charge, however when invoice was reviewed, you were in fact charged for that service. Fyi. review your Pathway Hyundai service invoices! . Is it only me or has Pathway Hyundai promised others to provide maintenance service at no charge only to find out from their own service personnel that the promised maintenance service was never performed. . Is it only me or has anyone ever experienced walking into the Pathway Hyundai service counter and encountering a customer having a heated discussion with a Pathway Hyundai service advisor. I'm thinking Red Flag!! . Is it only me or have others experienced that when paying the exhorbent fee at checkout the attendant either has an "I'm sorry" look in her eyes, or will not look at you straight in the eyes. . Is it only me or have others lost all confidence in Pathway Hyundai dealership. Just wondering... Stay tuned for my 10 top reasons NOT to purchase a vehicle at Pathway Hyundai! More
Excellent customer care, Julian and the rest, took care of me. Seconded time around with a Santa Fe, 2006 then 2103, what a change, just gets better. of me. Seconded time around with a Santa Fe, 2006 then 2103, what a change, just gets better. More
This is my second purchase from Pathway because their after sales service is also as great as their sales team. The service team has been great over the last 7 years with my first car. Jason, Stephane an after sales service is also as great as their sales team. The service team has been great over the last 7 years with my first car. Jason, Stephane and Keith were very helpful in clearing all my doubts and really made the buying experience enjoyable and pleasant. Will surely recommend them to friends. More
Want to say thank you to "Gordon Joyce" for understanding my difficult situation of my transmission and everything with it dying on me. He was very honest and he went many miles to make sure understanding my difficult situation of my transmission and everything with it dying on me. He was very honest and he went many miles to make sure my final decision was completed and that I wasn't going to break the bank. My vehicle is a 2003 Accent, and not sure how long I will hold on to it. Because Gordon and Pathway Hyundai have been amazing, I will certainly purchase my next vehicle from them! Thanks again Gordon! D & K St-Pierre More
Sophie was very friendly but yet very professional. She took the time to explain the features of the vehicle. I did not feel any pressure from her nor from the sales manager whom I also met, who was also v took the time to explain the features of the vehicle. I did not feel any pressure from her nor from the sales manager whom I also met, who was also very pleasant. I have not yet decided to purchase the vehicle but the shopping experience was very positive so far. More
Avat helped me get a car when I really wasn't in the mood for car shopping. I had just lost my previous car in an accident. He made the whole experience relatively painless. He was a pleasure to do bu mood for car shopping. I had just lost my previous car in an accident. He made the whole experience relatively painless. He was a pleasure to do business with. Brad Evans More
To whom it may concern, I was very pleased with my To whom it may concern, I was very pleased with my sales person (Julian Ferrara). He is patient and very understanding. I found he went out of his To whom it may concern, I was very pleased with my sales person (Julian Ferrara). He is patient and very understanding. I found he went out of his way on more then a couple occasions to meet my needs on purchasing a new vehicle. The test drives I went on with him (3 vehicles), were absolute fun and an experience. He has a very intriguing knowledge of Hyundai vehicles and its leading competitors and what he thinks is best for his client/customer....I was pleased with his "honesty" and "feedback" and in no way did I feel pressure in purchasing a vehicle without obtaining some research and being educated on Hyundai. I drove off your parking lot in a 2013 Elantra GLS. and I am very pleased with my purchase. Julian is an asset to your company, and I think he will do very well in future venues with Hyundai. Thank You again Julian Robert Leckey More
Service was excellent and sales person ( Julian ) was great to deal with and very courteous . His test drive was very good and did explain everything there need to know about the car we purchased . I wou great to deal with and very courteous . His test drive was very good and did explain everything there need to know about the car we purchased . I would recommend them anytime !! More