Parkland Chrysler Dodge Jeep Ram

Ram RT TEAM GIVER This was a great experience because they were able to answer all my questions. Also, I had just purchased a used vehicle that had a transferable warra This was a great experience because they were able to answer all my questions. Also, I had just purchased a used vehicle that had a transferable warranty and Mark in finance was so helpful in doing that for me. Again, the sevice department was great and I am very happy with the work they did. The techs were very clean and also took care of my truck. Thanks everyone. More

Terrible customer contact Although I have rated this at 1 star, let me explain the end service was great. The front end initial contact was beyond terrible. Advisor was argumen Although I have rated this at 1 star, let me explain the end service was great. The front end initial contact was beyond terrible. Advisor was argumentative, provided mis information, spoke down to me. The best description would be to compare this advisor to the cartoon the Simpsons, with the advisor being portrayed as Marge Simpson's sister working at the DMV. There is a ton of options for service within the Edmonton region, this group needs to step up their game. More

Excellent service experience Pleasant change in quality of dealership since change in management- I would recommend giving them a try- you won't be disappointed experience Pleasant change in quality of dealership since change in management- I would recommend giving them a try- you won't be disappointed More

Great experience Jasmine was very helpful and pointed me in all the right directions she is a great asset to your dealership,because of my great experience I will be b Jasmine was very helpful and pointed me in all the right directions she is a great asset to your dealership,because of my great experience I will be back. More

Excellent Service I'd like to say a big thank you to Ron as he went the extra mile to get me smiling and a believer of the Dodge Dealership in Spruce Grove. The great s I'd like to say a big thank you to Ron as he went the extra mile to get me smiling and a believer of the Dodge Dealership in Spruce Grove. The great service and insurance that I would have heat and no longer freeze in the winter came true. More

Good experience I brought my car in for some major repairs on Nov. 15, 2017. I had never been to the Grove Chrysler service center before. Annette was my agent. I fou I brought my car in for some major repairs on Nov. 15, 2017. I had never been to the Grove Chrysler service center before. Annette was my agent. I found her to be friendly and pleasant. She explained things to me clearly and didn't rush through the procedure of work needed. Previously, I had taken my car in for service at a city Dodge dealer where I bought the car. I came to expect a certain style of service and treatment from my experiences at the service dept. Here, I found the atmosphere friendly and relaxed which made a good impression on me. Every car owner will need service from time to time. We want good work done on our cars; we pay a lot for it. And we want to be treated with respect and have the work needed laid out and have the final OK on work done. I did receive such treatment. I will be having more work done when a needed part comes in. More

Resonable The finance department was he informative and helpful. I felt a since of comfort talking to the finance department. I would give them a fair review. The finance department was he informative and helpful. I felt a since of comfort talking to the finance department. I would give them a fair review. More

Great serice dept. Vincent and Tristan have both done an excellent job of assisting me in arranging service for my Dodge Journey. I have relied on Justin a number of tim Vincent and Tristan have both done an excellent job of assisting me in arranging service for my Dodge Journey. I have relied on Justin a number of times to maintain the servicing of my vehicle and he is always courteous, knowledgeable, and very helpful - I can't thank him enough for all that he has done to keep my vehicle running safely. Tristan has also been very courteous, knowledgeable and helpful in arranging for needed service in a timely manner. Both Vincent and Tristan do a great job of promoting excellence for this Dealership's service department. More

Best buying excperiance They made everything super easy and convenient for us, would highly recommend Bara as a sales man and grove Dodge as a awesome dealer experiance They made everything super easy and convenient for us, would highly recommend Bara as a sales man and grove Dodge as a awesome dealer experiance More

Very poor experience. The servicing of my truck was great. However, the conduct of your employees was definitely unsatisfactory. I pulled my truck into the bay to get its r The servicing of my truck was great. However, the conduct of your employees was definitely unsatisfactory. I pulled my truck into the bay to get its required oil change done. A service employee, Annette, typing on her computer, told me someone would be right with me. As she continued to type, she cussed, using the Lord's name in vain. I was turned off. Disgusted, actually. I continued to wait, another 10 minutes until someone else helped me out. In my many years of experience in the customer service industry, customers come first. You drop what you're doing in order to help your customer...not allowing them to wait for more than 2 or 3 minutes. As I waited, another disgruntled employee, Richard, was yelling across the service area to a coworker. I assume it was the manager, walked calmly to the upset employee and told him to calm down. Yes, that was the right thing to do, but not in public. Pull the employee aside, where there are no customers, and talk with him there. The gentleman that ended up helping me, Vincent, was very nice and helpful. That was my only positive experience that day. Then, when my truck was finished, I received a call 40 minutes before they closed. I live out of town and my husband was in the city. Giving 40 minutes to come get your vehicle is just not acceptable. Unfortunately, even though I bought my truck at Grove Dodge, I won't be returning. I'll find another Dodge dealership to continue my business with. More