Parkland Chrysler Dodge Jeep Ram

Service They did a great job I didn’t have heat for a long time and it only took them a day to fix and it’s been working great They did a great job I didn’t have heat for a long time and it only took them a day to fix and it’s been working great More

Amazing Service Experience Took in a Jeep Compass for a service where the vehicle was entering limp mode; not only solved the problem but found the most cost effective fix. Amaz Took in a Jeep Compass for a service where the vehicle was entering limp mode; not only solved the problem but found the most cost effective fix. Amazing service, friendly and welcoming environment. Highly recommend! More

Maintenance check up David Guse is thee most exceptional service technician. He is friendly and genuinely cares about customers. He is the reason I will use Grove Dodge. David Guse is thee most exceptional service technician. He is friendly and genuinely cares about customers. He is the reason I will use Grove Dodge. Maureen Lambert More

Awesome customer service I was very pleased on how thorough the mechanic and service tech were on the inspection of my truck I notice a big difference in how smooth it runs no I was very pleased on how thorough the mechanic and service tech were on the inspection of my truck I notice a big difference in how smooth it runs now and will definitely bring my vehicle there for any future services More

Excellent customer service The service here was very kind, helpful and professional. Also very accommodating. I will happily take my car here to get serviced again. Thank you so The service here was very kind, helpful and professional. Also very accommodating. I will happily take my car here to get serviced again. Thank you so much!! More

Very happy with service. Went in for oil change and code check. They also washed my car outside and added air to a low tire, which I forgot to ask them to do. Went in for oil change and code check. They also washed my car outside and added air to a low tire, which I forgot to ask them to do. More

Customer Service Excellent customer service. They were great to me and my children. Plenty of complimentary items and pleasant staff. The areas were clean and the serv Excellent customer service. They were great to me and my children. Plenty of complimentary items and pleasant staff. The areas were clean and the service prompt. More

Another disappointing experience at GROVE DODGE My husband and I were in this dealership yesterday, very interested in buying a new 2019 dodge 1500 and trading in our diesel. We walked in saying we My husband and I were in this dealership yesterday, very interested in buying a new 2019 dodge 1500 and trading in our diesel. We walked in saying we wanted the price of the truck we were looking at, which I believe is a very fair question & the price of what the dealership will give us for our trade in, another very simple question. After spending over 1 hr in the dealership, they kept insisting us drive the vehicle, but we said we wanted to know the payments first. Long story short, we drove the truck and then came back and we asked YET AGAIN what the price is of the vehicle... he asked what we’d be comfortable paying monthly, which was the point. We wanted to know how much this truck would cost us OVER THE WHOLE TERM. Finally, he goes to talk to “his manager to work out the price” in this time we go on the spruce grove dodge website and find the answer ourselfs, the truck was listed on the website for $60,000. He comes back and give us payment option, again NOT WHAT WE ASKED FOR, so we tell him we’ve found the price on his website... then he try’s to tell us that this is only the price, if we are paying cash - which he knew we were not, and that’s not the case it’s the advertised price not the cash price. Finally, we read over the option for financing $481 ( bi weekly ) for 96 months I did simple math and found out that over the term we’d be paying $80,000 for this truck. ( give or take with interest ) The salesman continues to explain how “ we shouldn’t try to be doing his job because we don’t know how to add it up” We stood up and collected our stuff and left because that is no way to be speaking to somebody who is about to buy a $60,000 vehicle off of him. Then he had the odasidy to text us after saying how we have no idea what we’re talking about and how we should come talk to the finance manager so he can prove us wrong, the texts go on. I honestly had NO WORDS, ridiculous this “salesman” should not be working in customer service. Employee is not listed below. I will make sure none of my family or friends visit this location. If anybody at grove dodge reads this feel free to contact me and i’ll let you know which one of your employees this is. ** I’ve read through some of the other similar bad reviews and your responses are just a great example of your xxxxty customer service. I truly hope there is a general manager addressing some of these issues because clearly this isn’t the first or the last time that this has or will happen. More