Parkland Chrysler Dodge Jeep Ram

This visit was actually very pleasant. Everyone was helpful and seemed to know what they were doing & talking about. Hopefully the Service Department has found some good people and they ar Everyone was helpful and seemed to know what they were doing & talking about. Hopefully the Service Department has found some good people and they are now displaying good communication & customer service. Thank you to everyone and keep up the good work! More

We have maintenance contracts for both our vehicles and Parkland is very close to home so we use them to perform oil changes etc on our vehicles. Kathy in the service department is excellent to deal with a Parkland is very close to home so we use them to perform oil changes etc on our vehicles. Kathy in the service department is excellent to deal with and goes the extra mile to make sure you are taken care of. More

Keeps me on track with maintenance. Very good service , shuttle to and from home much appreciated. Pleasant and helpful staff!! Very good service , shuttle to and from home much appreciated. Pleasant and helpful staff!! More

189$ to do diagnostic and fix the issue. Don't see that often anymore, I will be back for this very reason Don't see that often anymore, I will be back for this very reason More

I moved out to Spruce Grove a few months ago. I switched dealerships to service my 2020 RAM 1500 to Parkland. My most recent experience was not great. Starting with booking the appointment, the p I switched dealerships to service my 2020 RAM 1500 to Parkland. My most recent experience was not great. Starting with booking the appointment, the person on the phone clearly had little idea about servicing. I simply wanted to get my winter tires mounted and balanced and have my side mirror defroster looked at because it stopped working. I asked the cost of the tire change and was told $167 then corrected to “well actually it’s starting at $99” when asked what starting at means, I was told “it’s just before tax”. When arriving at the dealership I was told no it’s $167. Next I made an appointment for 10am. They were to mount my tires then quote the fix for my mirror and contact me after checking to see if it would be covered under my extended warranty. I was never asked if I needed my truck back for a certain time so I was under the impression this would happen right away. I heard nothing by 3pm. I called but got a voicemail so I left a message. No call. So I called again at 3:30 as we had an appointment for 4 and wanted to know if it would be ready. No answer just voicemail. So I went in at 4:30pm in person to see my vehicle parked outside on the side. When I inquired I was told they need to replace the entire mirror and the parts had not been quoted yet, and of course it will not be covered under warranty. I said I’ll just take my truck and they can email me the quote. Only to find out my tires had not been done yet! I was told it would be 10 more minutes until my truck was done. I waited for another hour for my truck. I was told “we had such a rush for tires today”. As the excuse. To me if you have appointments then this should not happen. You should be serving your appointments before walk ins always. At the very least you should be asking your customers if they need their vehicle by a certain time if you’re doing that. On top of that I was not offered a car wash when every other dealership I have serviced at has offered one complimentary. Even the mirror they had looked at was completely smudged and dirty I couldn’t see out of it and had to clean when leaving. The only reason you get 2 stars instead of 1 is the price of your tire change beat all the other stores I had contacted. Albeit by $5, but it was convenient since I needed the mirror looked at. Next time I’ll pay the $5 extra dollars to have my truck back in a reasonable amount of time. I will not be servicing here ever again. More

THIS IS ABOUT STONY PLAIN CHRYSLER , THEY ARE TOTAL CROOKS , THE FIRST DAY I WAS PROTESTING A FRIEND OF CURTIS AT STONY PLAIN CHRYSLER DROVE OFF THE ROAD AND TRIED TO RUN ME OVER . I DID FILE A POLICE CROOKS , THE FIRST DAY I WAS PROTESTING A FRIEND OF CURTIS AT STONY PLAIN CHRYSLER DROVE OFF THE ROAD AND TRIED TO RUN ME OVER . I DID FILE A POLICE REPORT ON THE DRIVER . I BROUGHT MY TRUCK THERE TO CHECK MY DRIVER SIDE HEAT PADS . THEY TOLD ME THAT THEY ARE NOT REPAIRABLE AND THEY SHOULD BE REPLACE FOR $ 2,600.00 , I WENT ON LINE AND CHECK THE MOPAR SUPLIER AND THE PARTS WHERE $700.00 AND NOT $ 1,900.00 THEY WHERE CHARGING . IN THE THE END THEY CHARGE ME 1,400.00 TO REPLACE THE 2 HEAT PADS . I GOT MY PARTS BACK FROM THEM , I METERED THE HEAT PADS WHEN I GOT HOME AND DID NOT FIND ANY PROBLEMS WITH THEM ,THEN I TOOK THEM TO A CHRYSLER DEALER IN THE CITY AND THEY COULD NOT FIND ANY PROBLEMS , THEY SAID THAT THEY WHERE GOOD . MY NEW SEATS TAKE 10 MINUTES TO WARM UP JUST LIKE MY OLD ONES .THERE IS NO DIFERANCE . THEY COMPLETLY RIP ME OFF . AFTER ALL THAT THEY DID A RECALL DOWNLOAD ON MY TRUCK AND COMPLETLY SCEWED IT UP . TOLD ME THAT IT WOULD COST ME $1,300.00 JUST TO GET MY TRUCK TO RUN AGAIN AND $3,000.00 TO GET IT TO RUN PROPERLY AGAIN , THEY HAD MY TRUCK FOR 4 DAYS AND IT COST ME $3,940.01 FOR MY TRUCK BACK . I KNOW BUISNESS IS SLOW BUT DOES NOT GIVE THEM A LICENSE TO RIP PEOPLE OFF .THIS IS UNBELIEVABLE THAT THEY CAN GET AWAY WITH THIS KIND OF RIP OFF . MY TRUCK RAN GOOD BEFORE THEY SCEWED IT UP . $3,940.01 THAT IS A LOT OFF MONEY FOR A TRUCK THAT HAD NOTHING WRONG WITH IT IN THE FIRST PLACE .CROOKS - CROOKS - CROOKS ALL THE WAY More

I would rather buy a bus pass then a vehicle from this dealership. Bought a 2021 jeep, two days later major engine malfunction. 2 week to fix the vehicle. Got it back. Still massive problem. Emailed the G dealership. Bought a 2021 jeep, two days later major engine malfunction. 2 week to fix the vehicle. Got it back. Still massive problem. Emailed the GM, who refuses to respond to me. Got in touch with head office. Sent me a message saying that want to discuss the issue. But it's been two weeks and nothing. Would never buy from parkland Dodge, or another dodge product again. No wonder North american brands are dying. No respect for customers and how much they pay for these garbage vehicles. Buy Toyota More

We were in a vehicular accident the day before, 4 hours from home and needed a vehicle as soon as possible. Prab and Veet made it happen the same day. Thanks guys! from home and needed a vehicle as soon as possible. Prab and Veet made it happen the same day. Thanks guys! More

Thor service department was efficient and very professional. Courteous and quick to help the customer professional. Courteous and quick to help the customer More

I have always bought my vehicles through parkland dodge I would never go anywhere where else would never go anywhere where else More