Owasco Volkswagen

Thank you for selling me another amazing car very friendly and very helpful. Thanks again for all the hard work you put in. Looking forward to future sales with you guys friendly and very helpful. Thanks again for all the hard work you put in. Looking forward to future sales with you guys More

Had a very pleasant interaction with staff and support staff- Rebecca was most helpful and made sure all my needs were met while I was awaiting service for my vehicle and arranging my shuttle awesome serv staff- Rebecca was most helpful and made sure all my needs were met while I was awaiting service for my vehicle and arranging my shuttle awesome service. Thanks Carrie phillips More

After visiting many dealerships and looking at multiple trucks, not only did Owasko have the best pricing and availability, but Raffaele made us feel welcome and comfortable with our choice. trucks, not only did Owasko have the best pricing and availability, but Raffaele made us feel welcome and comfortable with our choice. More

Great service from Renata and Lisa at Owasco Thank you Great service from Renata and Lisa at Owasco Thank you for your swift professional courteous service as we changed over leases We love our new Tigu Great service from Renata and Lisa at Owasco Thank you for your swift professional courteous service as we changed over leases We love our new Tiguan and the phone charging dock is such a treat Thanks again! Rachel More

Engine failed within 4 months of purchase and received $4000 bill to get back on the road. My wife and I were expecting our first child and in need of a reliable vehicle. We saved up and purchased $140 $4000 bill to get back on the road. My wife and I were expecting our first child and in need of a reliable vehicle. We saved up and purchased $14000 used vehicle from Owasco. Not a huge budget, but a lot of us. Upon sale I was not provided the car service history nor proof of a quality check prior to purchase. Soon after purchasing we had our first issue. A rainfall revealed a severe leak in the sunroof which thankfully we managed to have them address, but after a failed attempts to organize. Weeks after this, the engine failed while driving. Simply from local, short distance driving. I contacted the General Manager asking if they would repair considering this seemed a major issue after just 4 months of purchase. I was told to bring it in and have it diagnosed at a cost of $153. Feeling like my back was against the wall, I reluctantly paid. The car was diagnosed and I was given a bill of $4000 to repair the vehicle I'd just paid $14,000 for. My wife was due to give birth any day and our car was off the road. I explained this to the manager, who I'm sorry to say was stubborn and deflective. I requested the car's service history and proof of quality check. My request ignored. I was made to feel totally undervalued as a customer and I was frankly stunned at their business practice and lack of customer care. In hindsight I should have taken the year warranty but I felt a reasonable expectation for the vehicle to last for at least one year without such a substantial issue. There are also implied warranties that Owasco ignored. After pressing further VW Canada stepped in and offered to cover 50% of the bill. Owasco offered nothing. I was forced to pay $1700 to get my car back on the road. But at the end of the day when you purchase a $14000 vehicle from a dealership, there is an expectation for it to be durable for a reasonable amount of time, and if not, to be cared for by the dealership. Unfortunately Owasco were exceptionally disappointing and I would advise anyone to avoid them and take your business elsewhere. More

Lima is the man to deal with helped me find the perfect suv for our family and was very friendly and easy to deal with and showed us every detail of the vehicle suv for our family and was very friendly and easy to deal with and showed us every detail of the vehicle More

I booked an oil change appointment4 days before time was given 10:30 AM I called several times if the work was completed finally at4PM they called back. Not a happy customer I don’t work on island time. No given 10:30 AM I called several times if the work was completed finally at4PM they called back. Not a happy customer I don’t work on island time. Not happy More

Sales representative was very helpful, he even adjusted his schedule for me to be able to pickup my vehicle. Worked with us on price and financing. his schedule for me to be able to pickup my vehicle. Worked with us on price and financing. More

we just buy a vw atlas the customer service was amazing the car great and Mr limas as so respectful person one of the bast sales mai i ever seen very professional 👏 the car great and Mr limas as so respectful person one of the bast sales mai i ever seen very professional 👏 More

I've been a customer of OWSACO for 20 years and have always had great sales and service experiences. Service is done on time, and as expected. No hassles. Staff remember you by name. These people ca always had great sales and service experiences. Service is done on time, and as expected. No hassles. Staff remember you by name. These people care about delivering a great experience. More