Ottawa St-Laurent Jeep & RAM

Great car, and a second review after thinking about things Factory order 2016 Dodge Challenger R/T Shaker I had initially posted a 2.5/5 review about my purchase & experience at Ottawa Dodge. I've thought t Factory order 2016 Dodge Challenger R/T Shaker I had initially posted a 2.5/5 review about my purchase & experience at Ottawa Dodge. I've thought things over, and that review was unfair. I ordered my car on December 1st, and Geoff told me that he would let me know when the VIN was assigned so I could track the build. The car arrived on the truck on January 21st, surprising everyone, including the dealership. I was disappointed that I didn't have a chance to track the build, but neither I nor anyone at the dealership had any idea that the factory would get it done so quickly. I should have kept that in mind. There was a huge miscommunication (including on my part) when it came to the financing. I thought Joe knew about the 90 days no payment, and it caught me off guard when it wasn't in the contract. I should have opened my big yap & said something, as he would have changed the terms immediately. I was disappointed too that I could not get a lift from my residence to the dealership in the courtesy shuttle, but there again, that is something I should have arranged with Geoff the day the car arrived, not the morning of the day I was supposed to pick it up. Love the car, the muscle car I've always dreamed of. I give a new review of 4 stars, and if the system allowed the awarding of partial stars, Geoff and the team at Ottawa Dodge would get 4.25-4.5 stars. :) Thanks, folks. Rob More

Fast and excellent warranty repair Handbrake broke. Called the service department to schedule an appointment and got the timeslot I was looking for. When I got there, the Technical Advi Handbrake broke. Called the service department to schedule an appointment and got the timeslot I was looking for. When I got there, the Technical Advisor was respectful and courteous. He wasn't sure if they could repair today, because of he didn't think they would have this part in stock. Got a mechanic to have a look right away. Within 10 mins I had my car back and I was on my way to work. They ordered the part and the day after they fixed it. I asked that it be ready before 1pm, and they got it done at 10:30. Again, excellent fast efficient service. I would recommend any time. More

A Pleasant Surprise I've never bought from a dealership before and I am abit wary of them (I've heard some scare stories from friends). So I wasn't completely convinced t I've never bought from a dealership before and I am abit wary of them (I've heard some scare stories from friends). So I wasn't completely convinced that I would be buying a car from this dealership. Spencer looked after us from the beginning. He was honest about the vehicle we were looking at (a Fiat 500 Sport). He was willing to work with us on the final price for the vehicle, to make sure we were happy with what we were paying. We had finance options explained clearly to us, but never felt that we were being pushed down a particular path. I found the whole process really exciting really as it went so smoothly. More

Excellent, Friendly, Helpful. Spencer Challis, I bought my 2016 jeep wrangler Sahara from Spencer, he was very helpful and went out his way by loaning me a car for the day unti Spencer Challis, I bought my 2016 jeep wrangler Sahara from Spencer, he was very helpful and went out his way by loaning me a car for the day until my jeep was ready for delivery to me. I would recommend him. He was polite, kind, helpful . I have dealt with this dealership before, this a very good place to purchase a vehicle. Thanks Shaun Gibson as well. He is great and special for all his kindness he has done for me. More

Service for a recall When I got the recall letter from Dodge, the parts were not available. When I got the 1st reminder I called the dealer and the rep (Raj) confirmed tha When I got the recall letter from Dodge, the parts were not available. When I got the 1st reminder I called the dealer and the rep (Raj) confirmed that one of the 2 parts was in stock and that he would call when the other part arrived. He called the next day and we agreed on the date/time of the service call. When I showed up for the recall the service person, Charles Dinelle, checked what the recall was about and advised the duration of the repair. He also checked that the tel numbers on file were still accurate. Since I was waiting, he kept me appraised of the progress. The repair took less time than planned and I was happily on my way in a freshly washed vehicle. More

Fantastic sales service by Ali Ali was an extremely helpful and knowledgeable salesman. He went out of his way to guarantee my satisfaction in all areas, and was the main reason for Ali was an extremely helpful and knowledgeable salesman. He went out of his way to guarantee my satisfaction in all areas, and was the main reason for my excellent experience at the dealership. I believe Ali has a very promising career as an automobile salesman at this dealership. Mike and Francois were very pleasant to deal with as well. Thank you all very much! More

Good to Go . My wife and I ,from the moment of arrival were greeted and helped , Good sells help and Finance Specialist Awesome. Many option to choise from..All in My wife and I ,from the moment of arrival were greeted and helped , Good sells help and Finance Specialist Awesome. Many option to choise from..All in All a great experience. Will be doing business for while. Thx for everything Ottawa Dodge. More

Excellent service Went in because of a recall. Shuttle to and from office. Work was done quickly and the vehicle was washed, efficient and courteous service at the de Went in because of a recall. Shuttle to and from office. Work was done quickly and the vehicle was washed, efficient and courteous service at the dealership. More

Good service Prompt, Polite....definitely felt that Byron was looking out for me and would make sure everything would go smoothly. Delivered great service in a pr Prompt, Polite....definitely felt that Byron was looking out for me and would make sure everything would go smoothly. Delivered great service in a professional but friendly way. More