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Ottawa St-Laurent Jeep & RAM
Ottawa, ON
1,227 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,227 Reviews of Ottawa St-Laurent Jeep & RAM
June 28, 2016
Sleezy Went to look at purchasing a vehicle from there today and was very disappointed. The salesman seemed uneducated about there own sales to start with. T Went to look at purchasing a vehicle from there today and was very disappointed. The salesman seemed uneducated about there own sales to start with. Then quoted me several thousand more for the vehicle I had gone there to look at that had a cheager price online and when asked about it tried to act like it was another vehicle and only after I provided the Web page on my phone did he admit that it was the same vehicle. I quoted another dealerships promotion and was told it would only happen if he wrote down their price and he wasn't about to do that for me he said, at which point I provided the Web page and explained I didn't need his peice of paper. He spent a good porion of his time with us trash talking his last employer which was a competeing dealership in town that I had quote a deal from, which looked very trashy in my opinion. After acting very confused about pricing and then badgering me for "what it was going to take to get me to leave with that vehicle today?" I made an offer which he acted excited about had me sign a little scrap of paper saying i would take that deal and ran off to his manager who came out a few minutes later and was nothing but rude. I assume he was having a bad day but if that was the case he shouldn't have left his office. He explained to me that they can't take anything lower than the MSRP on new cars because he is already loosing money on them and that's not where they make there money. If this is the case why did the salesperson even ask me "what is it going to take to get you to leave with the vehicle today?" If they can't bargain or why did he make a big deal about the offer I gave him knowing that they couldn't possibly come close to that if thats the case. I went prepared to negotiate on a price and the managet had no want to negotiate even though I expressed that I had room for negotiation. I would have understood not making a deal and been happy to leave on good terms if we couldnt agree on something and maybe visited in the future but was met with stonewalling about pricing and felt treated as if I was an idiot. He threw many numbers around that were not a factor such as taxes on the MSRP pricing which would not have applied to the "sale" price they were selling it for to maybe try fluffing things up but just made him look bad. More
by Missy123
Employees Worked With
Can't remember the salesman's name., Mike Gervais
June 27, 2016
Amazing sales Rep , great service. I had a great experience with Ottawa Dodge thanks to the sale team in particular Stephanie. She went above and beyond to make sure we were happy with I had a great experience with Ottawa Dodge thanks to the sale team in particular Stephanie. She went above and beyond to make sure we were happy with our purchase. She updated me everyday on the status of the car. I would also like to thank Joe in the financing department who worked hard so that i could get a car within my budget. Thank you both. The whole family is happy with our Dodge Journey. Sheba and Charles More
by Beshe
Employees Worked With
Joe Conte, Stephanie Hammond
June 24, 2016
Great client services No pressure made for the purchase of my car. The salesperson was very friendly and did what he told me he was going to. No hidden charges. An honest No pressure made for the purchase of my car. The salesperson was very friendly and did what he told me he was going to. No hidden charges. An honest person More
by Réjean
Employees Worked With
Dilshan Kumarasinghe
June 23, 2016
Great Sales Experience My experience at Ottawa Dodge was good. The sales team was excellent. The sales associate (Stephanie) helped me to find the vehicle I wanted and was My experience at Ottawa Dodge was good. The sales team was excellent. The sales associate (Stephanie) helped me to find the vehicle I wanted and was very upbeat and helpful, given the stress of buying a new vehicle. I would've given 5 stars across the board, but my stress was increased when I spoke with the finance rep who stated "the bank needed to see warranty" when it wasn't the case. I would have walked away and looked elsewhere were it not for Stephanie's help and guidance. Since then I have been once to have a minor repair completed, and the Service Department was prompt and extremely courteous. Thank you Stephanie!! I have this amazing dream vehicle because of you! More
by rune06
Employees Worked With
Joe Conte, Stephanie Hammond
June 19, 2016
Beyond Expectations Ottawa Chrysler Jeep Dodge Ram Fiat has provided me the best dealership service that I have ever received. I found all the staff personable, caring an Ottawa Chrysler Jeep Dodge Ram Fiat has provided me the best dealership service that I have ever received. I found all the staff personable, caring and very family oriented. They have always delivered prompt, friendly and courteous service and go out of their way to truly see to your needs. Their prices are excellent and they delivered my new Chrysler cheerfully and with great attention. I particularly appreciated the service that I received from Sean Tasse, sales manager, Herby Pierre, salesman and Rob Nadeau, financing officer. Pat, their receptionist deserves special mention also, for meeting my first aid needs in helping me to remove a splinter. Sean was ready and always on the spot with knowledgable, sound advice and helpful support. Herby was a joy to drive with when I tested out my new vehicle, providing humourous, entertaining and lively stories while explaining the operation and functionality of my new car. Rob was thorough with his clear explanations regarding financing and extended warranty options to me. I value this dealership highly and would readily recommend it to anyone who wants a smooth and trouble free car buying experience. More
by Tarasound
Employees Worked With
Herby Pierre, Rob Nadeau
June 11, 2016
Amazing service Staff were knowledgable and offered great advice and service. Buying a first car was stressful but they made it easy and answered all my questions. Staff were knowledgable and offered great advice and service. Buying a first car was stressful but they made it easy and answered all my questions. More
by Charby
Employees Worked With
Simon Brown, Dan Boyd
June 09, 2016
Spencer Challis Spencer was a very good salesperson. I would recommend to my friends to go see Spencer. He was very courteous and his level of energy was just r Spencer was a very good salesperson. I would recommend to my friends to go see Spencer. He was very courteous and his level of energy was just right. He had a very good knowledge of the vehicles and was very patient with me when I wanted a further breakdown of the numbers. More
by Isa
Employees Worked With
Spencer Challis
June 09, 2016
Amazing experience All I originally wanted to do was see if my Dodge Caliber was worth anything to trade in for in order for me to ascertain if I should drive it until i All I originally wanted to do was see if my Dodge Caliber was worth anything to trade in for in order for me to ascertain if I should drive it until it dies or trade it for something more. So I will admit that it was a little off putting that we did not start with the appraisal first... But after meeting Dilshan and Rob, it wasn't long until we started talking about what I could afford to pick up without even considering the trade first; Which meant that if my car had been worth more than what it was, I could of have saved more... We made a list of affordable options. and then me and Dilshan went for a tour on the lot while Rob talked financials with the bank.. Dilshan knew xxxx near everything that needed to be told about every vehicle he showed me, but was real quick to list every detail about the Journey once he seen my interest... He is very knowledgeable about what all is on the lot, and a great person to converse with on any range of topics, which, coincidentally helped detail out my needs that led us to the Journey, which wasn't even on the list! He just knew it was on the lot, and gravitated us towards it to confirm the price on the window! It was more affordable than all the other options, while meeting all my needs! While Dilshan was showing me around, Rob was proving himself to be some kind of financial guru! No joke! This Journey is practically new, and I got it on a rate that absolutely destroys my first car's purchase experience with another dealership! And he was also honest and fourth coming about everything involved, even when it finally came to my appraisal of this Caliber I had (My second car).. I knew my current vehicle wasn't worth much, but I didn't know just how bad it really was.. And they still shaved over 2k from the price on the Journey! And secured me more credit with my bank to boot! The end result is that I am the proud owner of a practically brand new Dodge Journey with less than 30k kilcks on her! Even had a slice of pizza with them, some tea, and a bunch of conversations that had absolutely nothing to do with why I was there! This was the last place I would think to have a meaningful conversation about roofing (My line of work)! I wasn't just treated like a respectable customer, I was treated like a friend they haven't seen in a long while! And that made the whole experience that much more comfortable. I am one satisfied buyer and highly recommend their combined services! More
by Alexandre A/69
Employees Worked With
Dilshan Kumarasinghe, Rob Nadeau
June 03, 2016
A little history before the good story I bought a 2013 Rubicon from Dilawri Chrysler Jeep Dodge. The bad experiences started when I had to visit their service department. I had a squeakin I bought a 2013 Rubicon from Dilawri Chrysler Jeep Dodge. The bad experiences started when I had to visit their service department. I had a squeaking noise coming from the engine area, which lasted over a year. Two of the last times I took my Jeep in to Dilawri to have the seals changed for a roof leak, I mentioned the squeaking sound coming from under the hood. Brought the Jeep in twice and both times they told me they heard absolutely nothing. So on the 26th of May, 2016 I brought my Jeep to another dealership to have them listen to the sound and book an appointment to bring it in. That's when I decided to go to Ottawa Chrysler Jeep Dodge Ram Fiat on St Laurent Blvd. At this point I was tired of hearing the sound and afraid of the damage this ongoing issue may cause. Charles Dinelle of Ottawa Chrysler Jeep Dodge Ram Fiat on St. Laurent, heard the noise immediately and booked me in for the following Monday. Guess what?! My water pump needed to be replaced, so they replaced it. On top of that they offer better shuttle service and they washed the outside of my Jeep. Can't get better customer service than that. I will definitely keep visiting them and will also buy my next vehicle there. I definitely recommend this location. More
by Chante
Employees Worked With
Charles Dinelle
June 02, 2016
A very friendly, open and efficient car-buying experience. This is my third vehicle purchased at this dealership. The staff performed professionally throughout the process. Stephanie, the sales consultant, was This is my third vehicle purchased at this dealership. The staff performed professionally throughout the process. Stephanie, the sales consultant, was helpfulness personified and made the various stages of choosing my particular Cherokee go smoothly. Sean, the sales manager, ran the numbers in a fully transparent manner, explaining clearly the various calculations until we both agreed on the final number. Joe, the financing guru, clearly explained the warranty packages and the financing options, answering all my questions. Thank you all. More
by jimmie mcjeep
Employees Worked With
Pat (thanks for the baclava treats), Joe Conte, Stephanie Hammond, Sean Tasse
