Ottawa St-Laurent Jeep & RAM

Vehicle purchase Within a few minutes of our arrival in the parking lot we were greeted by a Sales Rep (Dilshan). We were interested in a few different van models. Di Within a few minutes of our arrival in the parking lot we were greeted by a Sales Rep (Dilshan). We were interested in a few different van models. Dilshan listed the option/features/equipment variations in each of the vans we expressed an interest. We appreciated his approach to sales and his knowledge of the vehicles. At no time did we feel strong pressure to buy. However... a few hours later, we did purchase a Chrysler Town/Country van. We do need to go back for a possible wheel alignment. I have no doubt that the service team will meet our expectations. More

Best service and Best salesman I am very happy with the service that Mike provide me, also he help me to out to fit the car in my budget for the payments. I am very happy with the service that Mike provide me, also he help me to out to fit the car in my budget for the payments. More

Spring Tire Change The work was done quickly and per my request. I am very happy to have some place to store my snow tires other than my garage The work was done quickly and per my request. I am very happy to have some place to store my snow tires other than my garage More

Good deal on new Grand Cherokee Herbie, Decio, Oday, and all the team made buying a car pleasant. Love the new Grand Cherokee. I would definitely buy another vehicle from these guys. Herbie, Decio, Oday, and all the team made buying a car pleasant. Love the new Grand Cherokee. I would definitely buy another vehicle from these guys. Cheers Mark & Diane More

Decent experience with a few hiccups I would recommend this "dodge" dealer over others in Ottawa however my purchase didn't go without a hitch or two. I was told that my vehicle was equip I would recommend this "dodge" dealer over others in Ottawa however my purchase didn't go without a hitch or two. I was told that my vehicle was equipped with xm radio and learned after the fact when I went to transfer it (xm subscription) that it wasn't- bummer. Then learned from the used car manager that the car got 4 new rotors- yes in a way it makes up for the lack of XM radio however I believe the new rotors were part of a safety. If the rotors were safe and I was given a choice to install XM i'd have installed XM, if you're told it has something and it doesn't do you use "safety parts" as a substitute? I didn't feel like getting into an argument with the sales manager so I just let it go. Dilshan was great to deal with, he made the sale a great experience- the guy bends over backwards to make the buyer happy. I can't say enough positive things about him, very personable. If I were to be critical, the sales reps need more power to make decisions on the spot rather than to have to go back to a manager to get permission to make the sale go through by making up for a mistake. All I wanted was a bit of money to buy a XM module- that never happened and now i'm stuck trying to solve the XM problem. Dilshan should have been able to say we'll credit you the cost of the module and call it good. I know , it's XM radio, but I had it in my van for 3 years and listened to it on trips religiously. He went back to the sales manager and asked, was denied and then i was told I got new rotors. The service department on the other hand was very frustrating. There was a tire swap that was supposed to happen- I ended up getting the car back at 4:15 instead of 3 as I was told which made me late to leave for a 5 hr trip. Then I spoke to Dilshan who informed me a day later that the technician th forgot to put my wheel lock back in the car. I hope the owner of the dealership gets to review these responses and can make adjustments in the processes- both with sales representatives and service. Thanks More

Purchase !!!!!!! Upon our arrival we were greeted very nice!!!! He ask if we was happy about our purchase and yes we was. Everyone there are very Professional at what Upon our arrival we were greeted very nice!!!! He ask if we was happy about our purchase and yes we was. Everyone there are very Professional at what they do. Very polite and nice attitude. Mike Neville is a very caring saleman. Thank you everyone :) Thank you Decio and Joe Andre & Laurie Ethier More

Amazing job with an amazing salesman Mike Leblance did an amazing job helping my wife and I step out of two vehicles and into one. Cares about his customer more than himself. Will jump th Mike Leblance did an amazing job helping my wife and I step out of two vehicles and into one. Cares about his customer more than himself. Will jump through hoops to make things happen. And Decio was very much helpful during the process, took a little longer than expected but through and through mike and decio are the go to team. And even when we were having some minor paper issues Rhonda spoke up and made sure our experience was being looked after and we were happy with what was going on. More

SPENCER provides ultimate service every step along the way! Thank goodness Spencer Challis had so much patience! After realizing I didn't know what vehicle I wanted to purchase, Spencer helped me to narrow it Thank goodness Spencer Challis had so much patience! After realizing I didn't know what vehicle I wanted to purchase, Spencer helped me to narrow it down, based on my needs and my wants! He truly listened to me, the customer. Spencer even went out of his way to make arrangements to deliver the vehicle to me and take my trade-in back, true personal service! I will definitely be sending everyone Spencer's way, and look forward to repeat loyalty service with him in the future. Thank you Spencer! I am now the proud owner of a Jeep Limited! and loving it, More

Very good salesman My wife and I had a very good experience buying another Grand Caravan at Ottawa Chrysler dealership. Jake Hardwick (sales person) and Decio Menezes My wife and I had a very good experience buying another Grand Caravan at Ottawa Chrysler dealership. Jake Hardwick (sales person) and Decio Menezes (Manager) did everything we requested and we are very satisfied with our newvehicule. We would also like to emphized the professionalism of O'day Sarhan (financial advisor) for his expertise. Looking forward to experience the service staff. More