Ottawa St-Laurent Jeep & RAM

A bad start with a happy ending My first contact with the dealership was through a chat session on the Ottawa Dodge website. The salesman managed to get me into the dealership, but b My first contact with the dealership was through a chat session on the Ottawa Dodge website. The salesman managed to get me into the dealership, but because a series of misadventures, I decided not to buy a vehicle. A day later, I got a phone call from Lubna Anis. She convinced me to meet with her on Wednesday, June 17, insisting she could answer my concerns, and that she would do her best to make me happy. I found her to be congenial, knowledgeable and professional. She made the buying experience enjoyable - presenting me with with a vehicle that exactly matched my expectations. I bought a 2015 Grand Caravan. Jamie made sure that the paperwork ran smoothly, and managed to deliver my vehicle to me on the same day I made the purchase. A happy ending. More

awesome and friendly experience with Mike. Mike was more like awesome friend than a sales focused sales manager. He kindly showed all available options suitable with our budget plans . He even Mike was more like awesome friend than a sales focused sales manager. He kindly showed all available options suitable with our budget plans . He even pulled some strings to accommodate us with good services. thanks Mike More

awesome experience i ever had at a dealership I just went to look but mike and co worker helped me get a new vehicle great guy s recommend u to friends anytime. Good job guys thanks I just went to look but mike and co worker helped me get a new vehicle great guy s recommend u to friends anytime. Good job guys thanks More

Very good experience with Lubna Lubna greeted us with a nice smile. She was very attentive of our needs. She did everything asked to our satisfaction. Thank you so much. Lyse & Rog Lubna greeted us with a nice smile. She was very attentive of our needs. She did everything asked to our satisfaction. Thank you so much. Lyse & Roger P.S. Keep smiling. More

Our New Jeep Cherokee It has been a little over a week since we picked up our new Jeep Cherokee limited and we are still discovering things about it. We love this vehicle It has been a little over a week since we picked up our new Jeep Cherokee limited and we are still discovering things about it. We love this vehicle and we are very impressed with the safety and technology features. When we went to the dealership we had a general idea of what we were looking for. Bonnie our sales agent was very understanding and patient as we took several different vehicles for a test drive as we narrowed down what we wanted. Funny story - one of the Cherokees that Bonnie wanted to show us was wedged in between two other vehicles. I was sure that she was going to have to move one of the other vehicles to get it out. This situation did not phase Bonnie; she opened up the hatch, took off her shoes and crawled through the Cherokee to the driver seat and pulled the Cherokee out. It is worth noting that this was the Cherokee that we eventually purchased. We would highly recommend Bonnie and Ottawa Chrysler Dodge Jeep dealership to anyone looking for a new vehicle More

New Jeep Renegade! Came in service got a huge bill for brakes on my Liberty. Came in to look at Jeep Renegade. Found the color of my choice. Everyone in the dealership Came in service got a huge bill for brakes on my Liberty. Came in to look at Jeep Renegade. Found the color of my choice. Everyone in the dealership was very friendly and polite. I would recommend this dealership to my friends and family. More

Excellent service! Exceptional service today!!! My battery light came on while I was driving into work so I went straight in. They fit me in, even though I did not have Exceptional service today!!! My battery light came on while I was driving into work so I went straight in. They fit me in, even though I did not have an appointment and had it all done for me by 10:30am!! When I went to pick it up, they even brought the car to me so I wouldn't have to go out in the rain. Fantastic gentlemen (Jesse and Byron) that work the service counter! More

Summary Review of Ottawa Dodge While on one hand the sales person may not have had the most technical and mechanical knowledge of vehicles (one should see the parts service departme While on one hand the sales person may not have had the most technical and mechanical knowledge of vehicles (one should see the parts service department on that topic), he did put effort into inquiring what he could do to find out about the vehicles as well as made recommendations on how to go about purchasing the desired vehicle. When problems or lulls arose, Mr. Chin personally dealt with them in a timely manner and was efficient. He also had experience on plating vehicles which helped solve a minor obstacle. After I established a criteria on what I wanted, Mr. Chin was able to narrow down what I wanted and did not suggest vehicles outside my preferences, which was good, as opposed to others sales representatives at other dealerships who would attempt to sell me a more expensive vehicle. Mr. Menezes was very flexible financially and offered me a fair financial plan by which to purchase my vehicle, which I was more than happy to accept. He understood my concern, identified the problem, and came up and explained the solution. Overall, the staff (including sales, finance, and service) in whole was generous and patient. My only point for improvement for future customers would be to allocate additional time when purchasing a vehicle, in order to accommodate for unforeseen circumstances. More

Excellent, Easiest Purchase i have ever done. Buying our new(used) car from Jordan was a very positive experience. He was professional as well as polite and friendly. He took the time to show us s Buying our new(used) car from Jordan was a very positive experience. He was professional as well as polite and friendly. He took the time to show us similar models to what we wanted. and then was able to find the best deal for us. We picked up our new car Yesterday and we are thrilled with our purchase. More

Intermittent Radio I have been pleased with the service and attention I have received from Ottawa Chrysler. The staff has been great to deal with, and have made every e I have been pleased with the service and attention I have received from Ottawa Chrysler. The staff has been great to deal with, and have made every effort to resolve an intermittent radio issue I have experienced since taking delivery of my new truck. Despite not being able to demonstrate the issues I’ve encountered upon every visit they attempted software upgrades, arrange technical support with Chrysler Canada and have now replaced the radio. Despite being a nagging issue, the Service Reps Jessy and Byron have been very accommodating, and pleasant to deal with. Follow-up and genuine concern for resolving the problem has been fantastic. Despite living across town, I intend to continue having my RAM serviced at Ottawa Chrysler, because of the great experience. The early opening hours also allow me to cross town for service before traffic is an issue. More