Ottawa Honda

Quick and reasonably-priced oil change Bought my 2008 Honda Fit from this dealership, and it's been there for regular service ever since. Thought I'd check out other places for oil chang Bought my 2008 Honda Fit from this dealership, and it's been there for regular service ever since. Thought I'd check out other places for oil change this time, since everyone says the dealership is more expensive. Surprisingly, they seemed to be in line with the other places I checked, coming to just over $50 after taxes, and included other basic fluid and courtesy checks. Midas, Mr Lube, Pennzoil were all in the same range. Canadian Tire might been a few dollars cheaper but I won't go near their garages. Booked an appointment for next day (also surprising... probably a lull before the winter tire rush), and was in and out within an hour. My ratings reflect past experiences as well. Quality of work: Can't judge from oil change, but in the past, where tire removals were needed e.g. for brake inspections and rotations, the plastic wheel covers were damaged in the process. Other than that, never had a problem after a job. Price: oil change seems very competitive. Some of the more involved scheduled maintenance jobs seem a little pricey, but I've never had to bring it in for even more expensive unscheduled work, so they're doing the trick. Overall experience: turnaround this time was quick, but in the past I've been there more than 2 hours. Their waiting area is nice enough though, and I usually check out the other showroom cars More

Outstanding experience in purchasing our 2014 Hond Civic Ex Bill Hourston, Salesperson at Ottawa Honda listened to us to gain a better understanding of our needs. He demonstrated empathy - made us feel respecte Bill Hourston, Salesperson at Ottawa Honda listened to us to gain a better understanding of our needs. He demonstrated empathy - made us feel respected! Bill was extremely patience to gain trust with us and establish an excellent rapport with both of us. His communications to us was with simple pros and cons regarding the Honda Civic models - we had tested driven 4 other vehicles - we were knowledgeable in what type of auto we wanted. He demonstrated optimism that a final deal could be completed - even when I pushed back on the final price. Bill addressed an issue upon picking up the vehicle on Aug. 27th - he took responsibility and acted upon the issue with the Service Dept. I would have no hesitation in recommending Bill H. to family or other community people as an excellent salesperson. More

Customer satisfaction I have purchased six new Honda vehicles from Ottawa Honda and am contemplating number seven. Since the initial new vehicle my experience has always b I have purchased six new Honda vehicles from Ottawa Honda and am contemplating number seven. Since the initial new vehicle my experience has always been very positive from the salesperson responsible for the sale and carrying on to the eventual service requirements including any and all maintenance. I have nothing but the highest regard in my many involvements with the staff from the parts department, service advisors, service technicians and sales personnel. My specific dealings with Kewal and Nick in sales, Mike in parts, Marc and John in service and Josh in maintenance have always been most appreciated and I have been afforded quality treatment and respect as a customer. The aforementioned customer service is what keeps me coming back to this dealership. Thank you. Ernie Butler More

Don't expect your deposit back, if you change your mind. I was sweet talked into making a $500 deposit on a new vechicle. Due to unforseen circumstances, I had to cancel the order after 9 days. The Manager I was sweet talked into making a $500 deposit on a new vechicle. Due to unforseen circumstances, I had to cancel the order after 9 days. The Manager refused to refund my deposit. I went to the Better Business Bureau in frustration, and they eventually forced him to provide a letter to me (through them; because he lied to my face about mailing me a registered letter earlier). The photocopied letter that I eventually received wasn't even dated. I would have respected the Manager, if he would have told me up front that in Ontario, the dealership is not legally obliged to return the damage deposit. It would have saved me time and stress if he was up front with me, instead of being coy as to whether or not he would give me a refund or not. Terrible customer service! Note: In Quebec, the dealership must return the refund, if the customer asks for a refund within 10 days of the deposit. More

Confident Service The service staff were courteous and attentive when asking if I had any concerns for the operation of the vehicle beyond the expected maintenance and The service staff were courteous and attentive when asking if I had any concerns for the operation of the vehicle beyond the expected maintenance and similarly they provided an explanation of the work that they would complete in a way that I understood. I felt confident that my car would be returned to me as it should be and when I did pick it up at the appointed time the car was ready to go and there were no surprises. I am confident that the work that was done needed to be done, that the work that was done was done correctly and that I received good value for the cost. I would recommend Ottawa Honda to anyone that was looking to purchase or lease a vehicle and I would similarly recommend Ottawa Honda to anyone that was looking for a place to have their vehicle serviced just as Ottawa Honda had been recommended to me. More

Bought my first car here! Bill was friendly, straight forward, knowledgeable and helpful. As a first-time buyer, I was nervous about not knowing enough but Bill answered all my questions thoroughly and h forward, knowledgeable and helpful. As a first-time buyer, I was nervous about not knowing enough but Bill answered all my questions thoroughly and honestly AND provided supporting articles/reviews. Overall, it was a great experience and I'm very happy to have chosen Ottawa Honda as my dealership. Thanks Bill! More

I will recommend this place for service. The staffs are very accommodating and friendly. Plus, they know what they're doing. If you have an emergency problem, talk to them and they will find time to help y very accommodating and friendly. Plus, they know what they're doing. If you have an emergency problem, talk to them and they will find time to help you. Thanks Ottawa Honda, Richmond Road, Ottawa. More

Purchased a New 2013 Honda Pilot Touring and Bill H was very helpful. Was very friendly to deal with. Not the typical sales person. We went in found what we liked and he explained everything in details. W very helpful. Was very friendly to deal with. Not the typical sales person. We went in found what we liked and he explained everything in details. When we picked up the truck he showed us all of the options and security features. With this experience we will be back for sure....THANK YOU BILL H. More

I own a 2008 Honda CR-V and have had it in for service several times now and have had great service every time I take it in. The latest time had to be a record, as I dropped in on a Thursday afternoon abo several times now and have had great service every time I take it in. The latest time had to be a record, as I dropped in on a Thursday afternoon about 3:30 pm and asked to have an oil change done while I waited. I had no appointment but when my maintenance light came on I thought I'd take a chance and get it serviced. It was nice that the service advisor said it would be no problem to get it done and that I should go to the lounge and have a coffee and they would page me once the work was completed. I made a coffee, sat down and watched about 1/2 hour of the news and was suddenly paged. I went to the service department and was pleasently surprised to find my CR-V ready to go. I was in and out in a total of about 45 minutes, NOW THAT'S GREAT SERVICE. Thanks Ottawa Honda for your great service, even the coffee was good. Bob Ward More

From the test drive to the car delivery Bill and his co-workers were pleasant and helpful, giving us a chance to consider the options and providing us with correct information. Great experience. I highl co-workers were pleasant and helpful, giving us a chance to consider the options and providing us with correct information. Great experience. I highly recommend Bill as a dealer. Dmitri More