Ottawa Honda

Don't expect your deposit back, if you change your mind. I was sweet talked into making a $500 deposit on a new vechicle. Due to unforseen circumstances, I had to cancel the order after 9 days. The Manager I was sweet talked into making a $500 deposit on a new vechicle. Due to unforseen circumstances, I had to cancel the order after 9 days. The Manager refused to refund my deposit. I went to the Better Business Bureau in frustration, and they eventually forced him to provide a letter to me (through them; because he lied to my face about mailing me a registered letter earlier). The photocopied letter that I eventually received wasn't even dated. I would have respected the Manager, if he would have told me up front that in Ontario, the dealership is not legally obliged to return the damage deposit. It would have saved me time and stress if he was up front with me, instead of being coy as to whether or not he would give me a refund or not. Terrible customer service! Note: In Quebec, the dealership must return the refund, if the customer asks for a refund within 10 days of the deposit. More

Confident Service The service staff were courteous and attentive when asking if I had any concerns for the operation of the vehicle beyond the expected maintenance and The service staff were courteous and attentive when asking if I had any concerns for the operation of the vehicle beyond the expected maintenance and similarly they provided an explanation of the work that they would complete in a way that I understood. I felt confident that my car would be returned to me as it should be and when I did pick it up at the appointed time the car was ready to go and there were no surprises. I am confident that the work that was done needed to be done, that the work that was done was done correctly and that I received good value for the cost. I would recommend Ottawa Honda to anyone that was looking to purchase or lease a vehicle and I would similarly recommend Ottawa Honda to anyone that was looking for a place to have their vehicle serviced just as Ottawa Honda had been recommended to me. More

Bought my first car here! Bill was friendly, straight forward, knowledgeable and helpful. As a first-time buyer, I was nervous about not knowing enough but Bill answered all my questions thoroughly and h forward, knowledgeable and helpful. As a first-time buyer, I was nervous about not knowing enough but Bill answered all my questions thoroughly and honestly AND provided supporting articles/reviews. Overall, it was a great experience and I'm very happy to have chosen Ottawa Honda as my dealership. Thanks Bill! More

I will recommend this place for service. The staffs are very accommodating and friendly. Plus, they know what they're doing. If you have an emergency problem, talk to them and they will find time to help y very accommodating and friendly. Plus, they know what they're doing. If you have an emergency problem, talk to them and they will find time to help you. Thanks Ottawa Honda, Richmond Road, Ottawa. More

Purchased a New 2013 Honda Pilot Touring and Bill H was very helpful. Was very friendly to deal with. Not the typical sales person. We went in found what we liked and he explained everything in details. W very helpful. Was very friendly to deal with. Not the typical sales person. We went in found what we liked and he explained everything in details. When we picked up the truck he showed us all of the options and security features. With this experience we will be back for sure....THANK YOU BILL H. More

I own a 2008 Honda CR-V and have had it in for service several times now and have had great service every time I take it in. The latest time had to be a record, as I dropped in on a Thursday afternoon abo several times now and have had great service every time I take it in. The latest time had to be a record, as I dropped in on a Thursday afternoon about 3:30 pm and asked to have an oil change done while I waited. I had no appointment but when my maintenance light came on I thought I'd take a chance and get it serviced. It was nice that the service advisor said it would be no problem to get it done and that I should go to the lounge and have a coffee and they would page me once the work was completed. I made a coffee, sat down and watched about 1/2 hour of the news and was suddenly paged. I went to the service department and was pleasently surprised to find my CR-V ready to go. I was in and out in a total of about 45 minutes, NOW THAT'S GREAT SERVICE. Thanks Ottawa Honda for your great service, even the coffee was good. Bob Ward More

From the test drive to the car delivery Bill and his co-workers were pleasant and helpful, giving us a chance to consider the options and providing us with correct information. Great experience. I highl co-workers were pleasant and helpful, giving us a chance to consider the options and providing us with correct information. Great experience. I highly recommend Bill as a dealer. Dmitri More

Friendly and knowledgeable service, efficient paperwork process, car was ready on time, and I received a thorough explanation/demonstration of all of its features. Nick was a pleasure to deal with! Highly process, car was ready on time, and I received a thorough explanation/demonstration of all of its features. Nick was a pleasure to deal with! Highly recommend! More

very friendly staff. paperwork done in time. no delays. received my car on the day promised and got a full explanation of the options in my car. price was also very reasonable. received my car on the day promised and got a full explanation of the options in my car. price was also very reasonable. More

I found that our salesman, Bill Hourston, had just the right amount of "friendliness". I felt that he was tuned into what we wanted and yet there was absolutely no pressure, which would have sent me out right amount of "friendliness". I felt that he was tuned into what we wanted and yet there was absolutely no pressure, which would have sent me out the door. He was as accommodating as possible and fully explained the various options available for both buying and leasing. I felt very comfortable at all times and in fact I will probably be bringing my father to meet with Bill. Laurie Martin was also very helpful in explaining the various warranty options and even though I had been determined not to take any of them, I did actually buy into the Honda Plus. Again, there was no pressure from her part, just a very matter-of-fact approach. I don't know about other customers but I find that refreshing, and it was a pleasure dealing with both these individuals. More