Orleans Toyota

Looking for a new car I visited Orleans Toyota on March21, 2017. looking for a new Toyota Corolla. A sales person, Mosa Safi, promptly approached. He was friendly and provi I visited Orleans Toyota on March21, 2017. looking for a new Toyota Corolla. A sales person, Mosa Safi, promptly approached. He was friendly and provided information about different types of Corollas and the type of promotions offered by the dealership. A deal was reached in a couple of hours. On car delivery, Chriscousineau walked us through the various features of the car. Buying a new car from this dealership was a good experience. More

Excellent service from Orleans Toyota I had booked an early service appointment for March 13th for my 2014Toyota Corolla which was due for an oil change . I arrived at 7:30 am , met with s I had booked an early service appointment for March 13th for my 2014Toyota Corolla which was due for an oil change . I arrived at 7:30 am , met with service advisor J.P. Lajeunesse and after getting my information he told me to " make myself at home" and I would be paged when my car was ready ,"it shouldn't take too long' . By 8:05 I was paged , picked up my keys , paid my bill and was gone by 8:10 with the oil change and inspection complete and a freshly washed car besides . I was extremely satisfied with the fast and efficient service I received . More

Great experience ! I came in to hear what Musa had to say to convince me to trade in my Camry XLE 2014 with about 40 000 km on the odometer. I usually keep my cars at le I came in to hear what Musa had to say to convince me to trade in my Camry XLE 2014 with about 40 000 km on the odometer. I usually keep my cars at least 6 years. I ended up buying a new Camry XLE 2017 and got what I feel to be a fair price for my 2014. Musa did his best to make it a great experience. I believe he was successful. Paul B. More

Above and beyond! I had to call Toyota roadside assistance two days in a row for a dead battery. The second day after calling Toyota roadside assistance, I called the s I had to call Toyota roadside assistance two days in a row for a dead battery. The second day after calling Toyota roadside assistance, I called the service department at Orleans Toyota to see if I could bring my RAV4 in to have the battery checked. I was told that once my battery was boosted to bring it in right away. While I was talking to the service advisor at the dealership, I mentioned that my brakes were grinding. The advisor told me not to worry that they would check both the battery and the brakes. When I went to pick up my vehicle I was told the battery and the brake pads had to be replaced. This was done at no cost to me. This dealership goes above and beyond for their customers! More

Awesome experience! I went in for an oil change and while waiting I decided to walk around the showroom full of new vehicles. I'm immediately greeted by one of the salem I went in for an oil change and while waiting I decided to walk around the showroom full of new vehicles. I'm immediately greeted by one of the saleman, Chris Cousineau and end up talking about the Toyota RAV 4 Hybrid. This guy knew what he was talking about and didn't waste time making an appointment for me and my husband to come back and work on a deal. I'm now driving the vehicle and am very happy with the service Chris provided. Good job! Keep up the good work Chris!! More

great salemanship by chris cousineau went in to have something done on my truck. started talking to chris and one and half hour later i had bought my new truck with what i wanted in it a went in to have something done on my truck. started talking to chris and one and half hour later i had bought my new truck with what i wanted in it at a very good price. chris was attentive to my wishes and he did his best to accomodate me. thank you More

Worst dealship in Orleans Terrible dealership, I walked around the outside for at least 5minutes and no salesman. I went inside and walked around.. still no salesman. I went up Terrible dealership, I walked around the outside for at least 5minutes and no salesman. I went inside and walked around.. still no salesman. I went up to the front desk and they said they would get a salesman. When they finally did he apologized for not coming up to me since they have plenty of repeat customer and not many new ones. We continued to look for a car that suited my needs. Once we found one I asked for a trade-in appraisal. After a long 2 hour wait they came back with a ridiculously low price. I visited several dealerships prior to and this was the lowest of them all. I asked if they had credits on the Toyotas to try and balance the difference with what I was expecting for my car, he responds these are toyotas they sell like hotcakes and do not need incentives. In my opinion toyota is nothing special except a low end cheap priced car manufacturer. Any way, after everything was said and done I ask the salesman to call me if they have an incentives comes up, he chuckles and says i'm not calling you, you call me when your ready.. Simply wow! I was shocked to hear that, very unprofessional. He continued to insult several other dealerships in the area like 417 Nissan and Ottawa Dodge and says they cannot sell cars like us and they are terrible and to avoid them. Again very unprofessional. I decided to review the dealership and my poor experience, and they call me the next morning and leave a vm calling me a liar and telling me to get a reality check. Now I am mad since these guys are obviously oblivious and completely clueless on how to do business and treat customers with respect. The "owner" later on replies to my comments on google and says I fabricated some information. So to sum this all up, they call there customers liars, tell them to get reality checks, no apologies, fake some of there reviews on google, very unprofessional and insulting. How do they have any customers? I really hope future customers do some research and avoid this dealership. I have many deep connections and will ensure that no one from my circle of business/personal friends and family members shop here. It's time for the owner to fire all the managers and sales staff and get a reality check themselves on how to approach and deal with customers. I can continue with all the details of my horrible visit but I believe enough has been said above. Please consider my experience before attempting to go here. More

Great experience I had a wonderful experience with the purchase of my vehicle at Orleans Toyota. It was a pleasure to deal with Frank. I am very grateful and very app I had a wonderful experience with the purchase of my vehicle at Orleans Toyota. It was a pleasure to deal with Frank. I am very grateful and very appreciative of all his help, knowledge, professionalism and respect towards his clients. I did not feel the pressure that usually comes with looking at cars, let alone buying… He made it so easy and was not overbearing like some sales people at other dealerships. I would recommend dealing with Frank Thibault in a heartbeat. Tina More

Service purgatory Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly all the staff. Do yourself a favour, go somewhere else. Listen to the Google, Yellow Page and DealerRate ratings and save yourself the headache. Why build a brand new dealership if all you're going to strive to be is worse than mediocre? More

Wonderful experience Just had a wonderful buying experience with Marco :) He is knowledgeable, professional & courteous! From start to finish I was treated with respec Just had a wonderful buying experience with Marco :) He is knowledgeable, professional & courteous! From start to finish I was treated with respect, listened too, guided towards the best purchase for our family and all without pressure or the use of hard sales tactics. Each visit was a pleasure and very much worth my time. Marco took his time to educate and provide all the information I needed to make the right choice. More