Orleans Toyota

Recall of my van sliding doors broke my auto starter!!! Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly Yet another perpetually terrible service visit from this dealership. They could care less about the client and it's evident by the smugness of nearly all the staff. Do yourself a favor, go somewhere else. Listen to the Google, Yellow Page and Dealer Rate ratings and save yourself the heaadache. Why build a brand new dealership if all you're going to strive to be is worse than mediocre? Brought my van in for a safety recall. The sliding doors need to be redone. The technicians failed to recognize that my auto starter, which was working fine, is incompatible with the new recall wiring they installed. So now my van does not start. I brought it back and the charged me $290.00 to yo figure this out. I refused to pay and asked to speak to the service manager. He was in a meeting a too busy to come out and see me. I told the service guy to have him call me at home and started to leave. The service guy said I could not leave until I paid the bill. I told him I was leaving and to have the manager call me. He followed me out and said he would stop me. I said he was welcome to try, The service guy said he was going to lie down in front of my van to stop me, Really? When we arrived to the van, the service guy offered to go get the manager form his meeting. Of course I said, that is what I want. He demanded my keys of my van, I declined. The service manager was no better. I offered a compromise, to apply this bill to a Toyota installed auto starter, he refused. I asked him to remove the recall install which rendered my auto starter useless. He agreed but he would have to charge me for it. More

Fantastic Buying Experience I just leased a car with the help of Henri Ah Yu, a sales person at Orleans Toyota. Though it was only his first week on the job he was very knowledg I just leased a car with the help of Henri Ah Yu, a sales person at Orleans Toyota. Though it was only his first week on the job he was very knowledgeable and made certain all my questions were answered. He was friendly, polite, and didn't pressure me in any way, which was greatly appreciated. It made for a great car buying experience. I would not hesitate to refer anyone to Henri and Orleans Toyota. The only negative comment I feel a need to make is that the 2 women who work at the front desk could really use a lesson in customer service and common courtesy. I found one of them in particular extremely rude and abrasive toward the sales person I was dealing with, making it very uncomfortable to stand there and watch someone be treated that way. In hind site I wish I had spoken up in his defense. It was other wise a great experience. More

Great sales service! Musa worked hard to get me into the car I wanted at a price I could afford. We have also had our Toyota vehicles serviced at this dealership for a num Musa worked hard to get me into the car I wanted at a price I could afford. We have also had our Toyota vehicles serviced at this dealership for a number of years. More

Great service by Alain Bertrand I recently leased a car and Alain Bertrand was extremely helpful and was available to answer any questions I had . He made the process much easier I recently leased a car and Alain Bertrand was extremely helpful and was available to answer any questions I had . He made the process much easier Thank you! More

Excellent Buying Experience I am 100% satisfied with my new RAV 4 and my purchase experience. Martin MCallister was my salesperson. he was prrofessional, friendly and knowledgea I am 100% satisfied with my new RAV 4 and my purchase experience. Martin MCallister was my salesperson. he was prrofessional, friendly and knowledgeable. Would recommend him to any friend interested in a Toyota More

The Magical world of Toyota Exceptional people. friendly and makes you feel welcome. You won't linger for long before someone helps you Highly recommend to deal with. A+ Thanks. Exceptional people. friendly and makes you feel welcome. You won't linger for long before someone helps you Highly recommend to deal with. A+ Thanks. More

No pressure when I was considering trading in my current Tac I wanted a newer model Tacoma answer use my 2015 Tacoma from a trade-in. I dealt with Mr. Chris Cousineau. To me Chris is atypical of a sales person I wanted a newer model Tacoma answer use my 2015 Tacoma from a trade-in. I dealt with Mr. Chris Cousineau. To me Chris is atypical of a sales person. That is, he was straight forward; no pressure to complete a purchase; professionally attires; when he spoke on any topic on the issue of the trade and my purchase he came across as very genuine; and although he is employed by Orleans Toyota I got a sense that he was also doing his very honest best to represent my conditions for my new purchase. That latter comment I found most compelling. It was an exceptional experience for me, as a customer, to be treated with a real sense of honesty. I will,if an occasion arises, recommend Orleans Toyota and specifically Mr. Chris Cousineau. Hank Nielsen More

Great Cars and a Great Dealership I am 100% satisfied with my new car and the purchase experience. Chris Cousineau our salesperson was professional, friendly and oh so knowledgeable. I am 100% satisfied with my new car and the purchase experience. Chris Cousineau our salesperson was professional, friendly and oh so knowledgeable. I have purchased many vehicles in the past and have always dreaded the trips to the dealerships. For the first time ever, I was very pleasantly surprised...who woulda thunk?!! I absolutely recommend this dealership... ask for Chris Cousineau, you won't be disappointed. Francine Martin - Rockland ON More

Anxiety Free Highly recommend Orleans Toyota.I enjoyed my experience purchasing my new RAV4 on May 19th 2017. Staff are very professional and pleasant. Chris Cousi Highly recommend Orleans Toyota.I enjoyed my experience purchasing my new RAV4 on May 19th 2017. Staff are very professional and pleasant. Chris Cousineau, Matthew Crichlow, and specially Emilie who calmed my nerves during the RAV4 test drive. More

Pleasurable Experience! Both my wife and I enjoyed our experience in dealing with Chris during our visit to the dealership showroom. We were interested in trading our 2010 Tu Both my wife and I enjoyed our experience in dealing with Chris during our visit to the dealership showroom. We were interested in trading our 2010 Tundra for a 2017 Tundra. Chris was genuinely friendly, knowledgeable and very professional. We left the dealership as proud owners of a 2017 Tundra and were able to both receive the options we were looking for at a price which we were very happy with. We had a very enjoyable experience in dealing with Chris and would recommend him to others when visiting this dealership for a new vehicle purchase. More