Orillia Volkswagen

Great experience! In 2013 I leased my first VW and was very excited. In 2017 I returned to leased my second VW and am very pleased with my decision. Everyone was very In 2013 I leased my first VW and was very excited. In 2017 I returned to leased my second VW and am very pleased with my decision. Everyone was very friendly, helpful and patient. I will probably return after this lease is up for my third Jetta. More

Never Do Your Business Here Worst customer service ever! The general manager, Collin, made us pay for a shattered windshield that they shattered. while replacing our back hatch. Worst customer service ever! The general manager, Collin, made us pay for a shattered windshield that they shattered. while replacing our back hatch. The car was under warranty and still, they made us pay for it and threatened to put a lien on our car. If we drove away without paying. When asked to help with price, Collin offered a 10 percent discount which saved us 50 bucks. Collin's treatment of us was appalling! We have always loved Volkswagen products but we will never buy another Volkswagen again. I know this post will be taken down but I hope many people read this before it does. It's hard to believe how heartless and arrogant people can be. If we could rate 0, we would. More

Great Service and Competitive Prices Brandon and the team were fantastic! Very helpful in finding exactly what I was looking for! I was able to drive away happy as can be! Thanks guys! Brandon and the team were fantastic! Very helpful in finding exactly what I was looking for! I was able to drive away happy as can be! Thanks guys! More

Excellent My problem was handled professionally, effectively and quickly. The body shop manager was the most professional I have met in a long time. She knew h My problem was handled professionally, effectively and quickly. The body shop manager was the most professional I have met in a long time. She knew her work. More

Orillia VW is the BEST! The customer service I received at Orillia VW is the best I have experienced since I can remember. The staff is very friendly and there to provide qu The customer service I received at Orillia VW is the best I have experienced since I can remember. The staff is very friendly and there to provide quality service. There were numerous times where my work schedule made it difficult for me to bring my car in for service but somehow they always manage to squeeze me in without sacrificing on the quality of work. More

above and beyond expectations I have a 13 jetta highline, I went in for regular service( oil change) and mentioned my tires may be low on kpa's. after a little bit of investagating I have a 13 jetta highline, I went in for regular service( oil change) and mentioned my tires may be low on kpa's. after a little bit of investagating VW discovered I needed an alignment. they did it right then with no appointment. the charge was minimal and I waited 15 minutes! Good shop, excellent service and the best dealership I've delt with. More

Orillia VW is AWESOME Love Orillia VW. Love Lisa in service. Love Colin. We've purchased several TDI Golfs at OVW and have always enjoyed the purchase experience and the Love Orillia VW. Love Lisa in service. Love Colin. We've purchased several TDI Golfs at OVW and have always enjoyed the purchase experience and the service. Keep up the great work! More

Over 10 years! I have been a customer with Orillia Volkswagen for over ten years. I continue to both purchase my vehicles and have them serviced there due to the exc I have been a customer with Orillia Volkswagen for over ten years. I continue to both purchase my vehicles and have them serviced there due to the excellent customer service and friendly staff. Both the sales department and service advisors provide professional and courteous services. Lisa Jenkins in particular has provided me excellent customer service over the years in many situations where I need to have the vehicle serviced quickly. As well, recently I was travelling in the United States over a weekend and had a concern about how my engine was performing, Colin Koprowski (General Manager) promptly returned my voice message and provided me sound advice and guidance on what to do in the situation, in what would otherwise have been a very stressful situation. It is because of this excellent customer service that I continue to be a loyal customer of Orillia Volkswagen. Bill Gapen Professor George Brown College Toronto, Ontario More

The goole reviews were correct! My Jetta tdi is approaching 75k km. Recently an engine light appeared on the panel intermittently at first and then constantly. The message suggeste My Jetta tdi is approaching 75k km. Recently an engine light appeared on the panel intermittently at first and then constantly. The message suggested the EGR valve. Went into the Autohaus Barrie dealership and they told me that it would either require replacing the EGR valve at > $700 plus three hours labour or another valve at > $300 plus five hours of labour. Had also been to this dealer a week earlier for a recall and they said nothing to me about the engine light. Based on the 31great reviews on google and lack of trust due to previous bad experiences at the Barrie dealer, I contacted the service department of the VW dealer in Orillia on Thursday. They said that they would not be able to work on it until Tuesday, but I agreed to drop it off after work on Friday so they could order parts if required. Saturday morning I received a call that it was fixed under warranty. He said that since VW issued a campaign about a problematic exhaust flap he checked that first and solved the problem. I wonder why Barrie Autohaus doesn’t read the VW campaign notices. Orillia VW was very professional and knowledgable. I will be taking my Jetta there from now on. More