Went to the dealer knowing exactly what I wanted, they barely did any work, but that's fine I made it easy. All said and done, my new car arrived, looked great initially. Once we got the car home bumper was scratched from shipping. Brought the vehicle back, the Sales manager said they would 'send it to get fixed'. Sounded fine to me at the time so 3 days later I pickup my car. They sent it to a collision center where they buffed the four small square centimeter scratches out using half the bumpers paint somehow, it was off coloured, and missing its paint finish when I was picking it up.. I asked what they did, and he said they repainted it which was clearly not what happened. I said I was unhappy, obviously since I bought the new car and it wasn't well NEW yet. The Sales manager finally said they would replace the bumper with one from a vehicle on their lot, and then send the bumper back to MAZDA to actually get a real paint job. I was fine with that. So Finally I got my car new. about a month maybe a month and a half later, I get a phone call regarding my rebate they said I was eligible for. I apparently was no longer eligible after I had owned my car for almost 2 months. The sales manager repeatedly harassed me for the money. I got a few phone calls, and every time I went to get an oil change, if he was in, he walked over and asked for the money. The receptionist, financial guy, and the guys in the shop were the only helpful nice people. The Sales manager and salesman I dealt with, were more then unkind, and bluntly a little slimy.
I was actually warned before going to this dealership because of the sales manager. I should have listened. I thought it was just going to be a simple and quick process. Which has now gone on for months. I would recommend anywhere else.
The only reason they aren't all 1 star, are for the few valuable employees that work there. That dealership wont see me again over a rebate less then 500$. Good on them.