Orangeville Chrysler Ltd

Say they know the car inside and out, but really don't. Brought in my 2018 Dodge Durango SRT in to get A/C fixed, and hatch wasn't beeping anymore when opening & closing. Got my vehicle back after a day or Brought in my 2018 Dodge Durango SRT in to get A/C fixed, and hatch wasn't beeping anymore when opening & closing. Got my vehicle back after a day or so. A/C was fixed, but it came with a new hissing noise. The hatch only beeped once and quit. Brought my vehicle back to get the hissing fixed. After for almost a week, they finally called me to pick it up because it was ready. When I got in the car to test it out the A/C. The hissing noise coming from the vents was still there. They kept telling me, the noise was normal. That's when I called for the Service Manager named Randy to come over and take and check it out. He heard the hissing and again said it was normal. I asked him that, if it's so normal, grab the keys from a new car and let's listen to it's A/C. That's when he told me he has worked on these cars for fifteen years, knows them inside and out. I replied by saying, even after all those years, you still can't fix a A/C system. He wanted nothing to do with me anymore after that comment. I threatened to call Chrysler's head office to complain and, he yelled out "GO AHEAD, WE ARE AN INDEPENTANT DEALER ". Layman's terms. I can treat anyone like xxxx. So I took my vehicle to Raceway Chrysler were I purchased it, and they fixed all of my issues within a day. I no longer have hissing noise coming out from my vents. My hatch is also beeping when opening & closing. These are the kind of service techs that don't brag that they know these cars inside & out, they show you. I live very close to this Orangeville dealership, but I would never spend any of my money there. I highly recommend Raceway Chrysler. Great deals all the time, but the most important, when there's a problem, they make sure it gets fixed. More

Jason and Brad knocked this deal out of the park. My wife and couldn't be any happier with the Brand new Jeep .To all staff involved Thank You and couldn't be any happier with the Brand new Jeep .To all staff involved Thank You More

Service scam On July 16, 2020, I took my 2019 Pacifica with 29,000km in for oil change and tire rotation. I was told that I needed to replace and service front and On July 16, 2020, I took my 2019 Pacifica with 29,000km in for oil change and tire rotation. I was told that I needed to replace and service front and rear brakes for an estimate of $1,001 plus taxes. I declined to have this work done and took the van to Orangeville Auto Care where I was informed the brakes were in good condition and just needed cleaning and lubrication which was completed for $254 including taxes. Guess where I take my van for service next time? Honesty and integrity is a must when your vehicle is being serviced and I did not receive this at Orangeville Chrysler. Ken More

Do not trust this dealership! They are horrible and very UNPROFESSIONAL! THE DEAL WASN'T EVEN DONE YET AND OUR SALES REP TOOK US STRAIGHT TO THE FINANCE MANAGER!!! Their finance manager Mike Ditchburn was h UNPROFESSIONAL! THE DEAL WASN'T EVEN DONE YET AND OUR SALES REP TOOK US STRAIGHT TO THE FINANCE MANAGER!!! Their finance manager Mike Ditchburn was horribly rude, unprofessional, sarcastic and most of all AN xxx!!! LET'S JUST SAY WE WALKED OIT WITHOUT THE CAR!!! BEST DECISION WE MADE AS THE ENERGY IN THIS DEALERSHIP WAS TOTALLY OFF!! NEVER AGAIN!! TAKE YOUR MONEY AND TIME SOMEWHERE WORTHY AND PROFESSIONAL!!! More

HORRIBLE EXPERIENCE with this dealership from the very beginning! Originally they priced the vehicle at 39k once they received the vehicle and cleaned it etc the rep told us the price increased to 45k how beginning! Originally they priced the vehicle at 39k once they received the vehicle and cleaned it etc the rep told us the price increased to 45k however we managed to meet in the middle and we drove all the way to orangeville to finalize the deal. Our sales rep took us to the finance manager named Mike Ditchburn who was A COMPLETE xxxxxxx from the moment we walked into his office with incredibly smart remarks and a horrible demeanor!!! We were so disgusted by the service at this dealership we at that point no longer wanted the vehicle!!! Although our rep screwed up on price he was all in all a nice guy but Mike Ditchburn was A JERK!!!!! I WOULD NOT RECOMMEND THIS UNORGANIZED DEALERSHIP BUT IF U HOWEVER DO GO WITH THEM DO NOT ALLOW MIKE DITCHBURN TO DO YOUR FINANCING!!! More

Unacceptable Service, Absent Service Manager I am a long time Jeep Chrysler customer. I have had two bad experiences with this outfit, the last being damage done to my vehicle and the service de I am a long time Jeep Chrysler customer. I have had two bad experiences with this outfit, the last being damage done to my vehicle and the service dept denied being responsible. I HAVE TRIED 6 TIMES TO HAVE the service manager answer my complaint without any response. They couldn't care less about the customer. DO NOT GO TO ORANGEVILLE FOR SERVICE-----PERIOD. TOM WILEY More

Awesome purchasing experience I purchase a used vehicle from them. Absolutely no pressure to buy. Mike showed me all of the vehicle records without even asking for them. Everyon I purchase a used vehicle from them. Absolutely no pressure to buy. Mike showed me all of the vehicle records without even asking for them. Everyone was friendly and helpful. We even brought home a pie! More

Amazing people... I searched the online for hours going through every ram dealership in ontario's inventory. The price was fantastic at Orangevill ram. I went to 3 other dealerships previously and had some through every ram dealership in ontario's inventory. The price was fantastic at Orangevill ram. I went to 3 other dealerships previously and had some bad experiences. Brad corbett had me approved in less than an hour. Treavor sent me a personalized video for me of the truck before even going there. They were awsome people.. I highly rommend this dealership.. More

This was definitely my worst experience ever. I will not return here for service of my vehicle nor will I purchase my next vehicle here. I totally understand waiting but first off train your employees to return here for service of my vehicle nor will I purchase my next vehicle here. I totally understand waiting but first off train your employees to speak respectfully to customers. The first girl couldn’t explain what was wrong nor could she answer my questions or concerns. I approved the jobs then took the shuttle home. I called back after the job should have been completed and was told I’d get a call back (never did). After 40 mins I called the shuttle directly who said they’d be there in a few mins. But arrived 35 mins later. Now I am currently still waiting and have been for an hour so 2 hours after the work was to be completed only to observe technicians standing around joking talking and very little work being done while I stand and wait. I consider this to be unprofessional and unacceptable. Save time and money and go to a real mechanical shop that is run properly. More

Best Purchase Experience Ever ! We've purchased several vehicles in the past for our company from various dealerships and our sales representative Jade along with her whole team made We've purchased several vehicles in the past for our company from various dealerships and our sales representative Jade along with her whole team made this the best experience to date. She not only drove our new vehicle down to us (we're located in Toronto), she drove back our trade-in so we wouldn't have to make the trip out there. We were treated respectfully and fairly and we can honestly say this was the smoothest and most pleasant automobile purchasing experience we've ever had. Highly recommend. More