Brought in my 2018 Dodge Durango SRT in to get A/C fixed, and hatch wasn't beeping anymore when opening & closing. Got my vehicle back after a day or so. A/C was fixed, but it came with a new hissing noise. The hatch only beeped once and quit. Brought my vehicle back to get the hissing fixed. After for almost a week, they finally called me to pick it up because it was ready.
When I got in the car to test it out the A/C. The hissing noise coming from the vents was still there. They kept telling me, the noise was normal. That's when I called for the Service Manager named Randy to come over and take and check it out. He heard the hissing and again said it was normal. I asked him that, if it's so normal, grab the keys from a new car and let's listen to it's A/C.
That's when he told me he has worked on these cars for fifteen years, knows them inside and out. I replied by saying, even after all those years, you still can't fix a A/C system. He wanted nothing to do with me anymore after that comment.
I threatened to call Chrysler's head office to complain and, he yelled out "GO AHEAD, WE ARE AN INDEPENTANT DEALER ". Layman's terms. I can treat anyone like xxxx.
So I took my vehicle to Raceway Chrysler were I purchased it, and they fixed all of my issues within a day. I no longer have hissing noise coming out from my vents. My hatch is also beeping when opening & closing. These are the kind of service techs that don't brag that they know these cars inside & out, they show you.
I live very close to this Orangeville dealership, but I would never spend any of my money there.
I highly recommend Raceway Chrysler. Great deals all the time, but the most important, when there's a problem, they make sure it gets fixed.