OpenRoad Toyota Richmond

Toxic sales person. My husband and I was in the dealership to re negotiate the deal he had made with Alex Mislang. My husband was in the dealership 2 days ago, but after My husband and I was in the dealership to re negotiate the deal he had made with Alex Mislang. My husband was in the dealership 2 days ago, but after coming home that day he had bad feeling re the deal, Alex has not allowed him to make any negotiation but was sort of pushed to this deal. When we came there and told Alex that we want to keep our trade in car but we want to keep the negotiated price, he said that it is ok, my husband had 3-4 times repeated that he wanted the same price as they negotiated.Alex repeatedly said that it is ok. We waited in the store and then he approached us saying that it cannot be that price cause we were taking the trade in car. We were confused after several times of telling him of what we want earlier and he agreed, now he said in an annoyed manner it cannot be. Alex lost his cool, his voice and bodily expressions showed anger and come up to my husband blaming my husband in an angry manner that my husband was wrong in doing that. The dealership advertises 3 day money back guarantee, we actually did not have possession of the car. My husband felt so dis respected the way this sales person acted towards us, another sales person tried to make the deal with us but because of this excruciating toxic attitude we had already made up our mind that we will take our business somewhere else where we will not be disrespected and intimidated.It looks like this is not the first time this has happened,I agree with previous comment that this type of unprofessionalism greatly affect your business. More

Worst Customer Service We went there last week to have a look on their 2014 Sienna and met one of their agents named, Alex Mislang. At first he was nice in assisting us and We went there last week to have a look on their 2014 Sienna and met one of their agents named, Alex Mislang. At first he was nice in assisting us and in answering our questions but when we were hesitant in closing the transaction because of the trade-in value of our car, he suddenly lost his cool. We requested for a day to think it over and he insisted that it should be done right away since there will be another manager on the next day. He told us that if we were not decisive enough to buy the car, we would have not bothered the appraiser and wasted their time. On our way out of the showroom, he also told us to go elsewhere as he could not accommodate us anymore as we could not transact sensibly and are not serious buyers (as we did not close the deal). I never thought that visiting a showroom (our 1st time at Open Road Richmond) should compel us to buy at once leaving us no room to think for such investment. We have been to some other dealerships but have never been mistreated and intimidated in the way this agent did to us. So far, this is the worst customer service experience I had. Your employees reflect your company's image and surely this one is a shame. This lack of professionalism in treating your customers can hurt your business if this becomes an ongoing practice in your dealership. More

Incompetent technician & service agent I have a Rav4. Few days ago, the engine light, VSC, and the brake lights were all lighted up. I brought it to this dealership early this morning and t I have a Rav4. Few days ago, the engine light, VSC, and the brake lights were all lighted up. I brought it to this dealership early this morning and told them about the lights. In addition, I mentioned that I felt weird with the brakes. When I pressed the brake pedal, the pedal appeared to be leaking air or fluid. The guy said they would check for all the symptoms. Around 1 pm, I received a phone number said the car is ready to pick up. I went there around three. The guy said everything is fine and all the lights have been reset. They charged me $100 for running the diagnosis. I asked them what are the results. He said poor gas quality that might trigger the lights!!!! I started my car and found the brake light was still lighted up. Moreover, the brakes seemed to be worse than this morning, not responsive until I pressed all the way down. I told the same guy. He said the brake light was not on earlier. He checked and said that is a different problem. I have to leave my car there again but it may take another 1.5 hours or longer and they may no have time to work on it today. I said I told him the problem earlier but he insisted it is a different problem. What a idiot. Charging $100 just to reset the lights without even take a look at the potentially life-threatening problem. Be careful! don't go to this dealership for service. Otherwise you'll get ripped off!!! More

They told me my service was about one and half hours. But it takes Richmond Toyota 4 hours to do the service. I was late for my next appointment. The rep seen to be careless and said the car has been taken a it takes Richmond Toyota 4 hours to do the service. I was late for my next appointment. The rep seen to be careless and said the car has been taken apart. There is nothing they can do. The reason was because they took the car in hours after my appointment time. I am very mad and feel helpless. They told me it is very common they are being late. Then he said the car will be ready in another hour. Very bad attitude and customer care. No one seen to be care. Do not come here for your service. More

I was really impressed with Open Road Toyota, Jeremiah I was really impressed with Open Road Toyota, Jeremiah Pineda took away the hassle of buying a car and provided excellent customer service. All the I was really impressed with Open Road Toyota, Jeremiah Pineda took away the hassle of buying a car and provided excellent customer service. All the cars looked immaculate and prices looked hard to beat. I highly recommend them. More

I have purchased Toyota car from Open Road Toyota and I'm very happy with my purchase. I would definitely recommend this dealership to others. I have a great experience from here. Sales Manager Trevor Sy I'm very happy with my purchase. I would definitely recommend this dealership to others. I have a great experience from here. Sales Manager Trevor Symonds was very helpful, courteous, friendly and knowledgeable. He and other staff at Open Road Toyota help me in purchasing my car without any problems they are present to answer all my questions. More

I recently bought a car from here. Ahmed Abou-Shaaban was an awesome Assistant Sales Manager, and was wonderful to work with. I really took my time with this decision, and I was probably one of those "annoyi an awesome Assistant Sales Manager, and was wonderful to work with. I really took my time with this decision, and I was probably one of those "annoying customers", but he was kind enough to deal with all of my requests, and was always helpful. I can tell that he's a genuine, honest person, and I'm glad that I bought my car from Open Road Toyota More

Great customer service. Excellent Staff. I've been Great customer service. Excellent Staff. I've been patronizing Open Road Toyota for a few years and haven't had a bad experience. They were great to Great customer service. Excellent Staff. I've been patronizing Open Road Toyota for a few years and haven't had a bad experience. They were great to deal with and answered my questions and addressed my concerns. More

This is the first brand new car I've bought. It has been a perfect experience. The Open Road Toyota team was with me every step of the way staff was excellent as well. Everyone gave me precise detailed been a perfect experience. The Open Road Toyota team was with me every step of the way staff was excellent as well. Everyone gave me precise detailed information I never felt clueless at all. Nobody left me with unanswered questions. Everything was great. Thank you Everyone for making my first experience of buying a brand new car the best one. More

Really happy with the service of Open Road Toyota. They are easy to deal with, 100% trustworthy and I would have no issues. I recently bought a Toyota car from Open Road Toyota and wanted to tell you tha are easy to deal with, 100% trustworthy and I would have no issues. I recently bought a Toyota car from Open Road Toyota and wanted to tell you that I am delighted with the service I received. Danny Chau was Product Specialist he was very helpful, honest and polite. It was a real pleasure doing business with them. More