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OpenRoad Subaru Boundary

Vancouver, BC

3.2
106 Reviews

1325 Boundary Rd

Vancouver, BC

V5K 4T9

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106 Reviews of OpenRoad Subaru Boundary

November 16, 2018

Professional, Friendly and knowledgeable We love the Subaru Forester and Wolfe Subaru is a quality dealership with professional, friendly and knowledgeable staff. We purchased a new 2019 Suba More

by Wes F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Giesbrecht, Tristan Quiring & Jay Shead
Nov 17, 2018 -

OpenRoad Subaru Boundary responded

Thank you so much for sharing the amazing sales experience you had at our Wolfe Subaru dealership, Wes. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. It is wonderful to hear that Troy and Tristan both provided you with professional, friendly and knowledgeable customer service during your entire vehicle purchasing process and made you feel comfortable and confident with your decision. We want to congratulate you on your brand new 2019 Subaru Forester! So glad you are loving it! An excellent choice. The team will be thrilled to hear your feedback. Thank you for your business and welcome to the Wolfe Auto Group Family!

October 26, 2018

Only there for the sale Probably the least satisfying experience ever buyin a new vehicle. Even the letter from the Serice dept in the end could not get the vehicle name righ More

by JeffOB18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Srinivas Varanasi
Oct 29, 2018 -

OpenRoad Subaru Boundary responded

We sincerely apologize that you had an unpleasant sales experience at our dealership, JeffOB18. Thank you for taking the time to provide us with this feedback, as it allows us to improve. Please to not hesitate contact our Director of Sales, Patrick Curtis at 778-945-3030, so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you.

October 22, 2018

Servicing Great service as always. Efficient. I brought my car in without an appointment to have my clutch replaced. They were able to accommodate and have it r More

by Subaru_CS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service desk associate’s name. Sorry!
Oct 25, 2018 -

OpenRoad Subaru Boundary responded

Thank you for this amazing review, Subaru_CS! Our Team is dedicated to providing our clients with only the best there is to offer. It’s so nice to hear that our Wolfe Subaru on Boundary Service Team helped to make your recent experience such a positive one, by being efficient, friendly and accommodating. Thank you for choosing our dealership for all your automotive needs. We look forward to serving you again soon.

October 22, 2018

Great service department and parts department Good and reasonably priced. Overall a good dealership. A better price than competitors and location was ok. Very happy with driving a Subaru and likel More

by DGang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
Oct 25, 2018 -

OpenRoad Subaru Boundary responded

Thank you for taking the time to share your feedback with us, DGang. We are thrilled to hear that you are happy driving your Subaru! We don’t blame you, the Subaru Brand delivers truly exceptional driving dynamics and has fun-to-drive handling! We appreciate your business and we thank you for giving us the opportunity to serve you. We look forward to your next visit. Have a great day!

October 18, 2018

Most excellent Friendly helpful pleasant knowledgeable everything a car buyer wants a dealership and team to be. Did not over sell but did advise on other models so More

by Simon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Jamieson
Oct 18, 2018 -

OpenRoad Subaru Boundary responded

Thank you for taking the time to share your feelings about your recent visit to our dealership, Simon. Our Internet Sales Manager, Chris Jamieson is a valuable team member that always provides an exceptional sales experience for our clients. We are so pleased that you had the opportunity to witness that first-hand. Thank you for allowing Wolfe Subaru on Boundary to earn your business. We look forward to serving you again when you bring your car in for its first regular maintenance. Have a great day!

October 15, 2018

Painless and positive Bought a new 2019 Subaru Forester from SV (sales). I felt no pressure at any time. SV was able to supply a discounted car which saved me a substantial More

by JoelH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group, Srinivas Varanasi
Oct 16, 2018 -

OpenRoad Subaru Boundary responded

Congratulations on your 2019 Subaru Forester, JoelH. A great choice for sure. Thank you for your feedback. We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Wolfe Subaru on Boundary. It is also wonderful to hear that our Sales and Leasing Consultant, SV was able to provide you with an exceptional sales experience that we strive to provide all our customers. Thank you for working with us and we wish you many safe Subaru Adventures in your new ride!

October 15, 2018

Great quality service. They are highly recommended for their quality service. They were patient and did not feel pressured. They allowed me to test drive the vehicle on my More

by Subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Nguyne, Wolfe Auto Group, Srinivas Varanasi, Christopher Jamieson
Oct 16, 2018 -

OpenRoad Subaru Boundary responded

Recommending our Wolfe Subaru on Boundary dealership to others is one of the best compliments we could ask for. Thank you! We appreciate the time you took to share your feedback with us. So glad that Srinivas and Chris were patient, helpful and ensured you felt comfortable during the whole vehicle purchasing process. Thank you for your business and congratulations on your new Subaru. We hope you enjoy every mile. Have a wonderful day.

September 05, 2018

Went above-&-beyond for out-of-towners We are not from Vancouver. We visited to look at vehicles in July 2018, and met Kenny Ying. We were not ready to buy yet, so Kenny kept in touch with More

by BCInterior_Soobie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Ying, Natalie Bremner
Sep 07, 2018 -

OpenRoad Subaru Boundary responded

Wow! It’s great to hear that your visit with us earned a 5-star rating! Thank you so much for sharing the wonderful sales experience you had at our dealership. We’re so happy that our Sales and Leasing Consultant, Kenny and our Financial Services Manager, Natalie were both accommodating, thoughtful and informative during your vehicle purchasing process. Both Kenny and Natalie are valuable team members and always go above and beyond to ensure our client’s needs are exceeded. On behalf of all of us at Wolfe Subaru on Boundary, we would like to thank you for your business and congratulate you on your new Subaru. We wish you many safe and happy Subaru adventures and please come visit us again!

September 05, 2018

Poor Navigation system The people and the service I’ve received is excellent; However, I do have issues with the Navigation system. I find it unreliable. It sometimes tells More

by Laurascrosstek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group
Sep 05, 2018 -

OpenRoad Subaru Boundary responded

Thank you for taking the time to write your review and share your thoughts with us, Lauracrosstrek. We understand your frustration with the navigation system and empathize with you. Getting lost is not fun! We would like the opportunity to double check your Navigation settings and also ensure your vehicle has the latest software updates. Please contact our Service Manager, Hubert Belanger at 778-945-3030, as we would like to rectify your concerns. Thank you for your business and for recognizing our Wolfe Subaru on Boundary Team for the excellent customer service they provide you during your visits. See you next time.

Sep 05, 2018 -

Laurascrosstek responded

I just took my car in for its 6 month service. They checked the systems and said they all worked when they tested them. They also checked all the settings in my car. The the end result is that nothing was done. As I said in my review, there were 4 people in the dealership that day with the same problem. Also, it doesn’t happen all the time do the chance of them catching it is low I’ve googled Subaru’s nav system and have seen many complaints. Maybe it’s time to think about a replacing it with a more reliable system

August 16, 2018

time for new car great experience at Wolfe Subaru We have not purchased new car for many years.....our Subaru just keep on going 22 years plus. Our old Subaru was serviced a few times at Wolfe and wa More

by Carol & John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Bremmer, Tiffany Kwiatkowski
Aug 17, 2018 -

OpenRoad Subaru Boundary responded

On behalf of the Wolfe Subaru on Boundary Team, we would like to congratulate you on your brand new 2018 Subaru Forester and thank you for your wonderful feedback! We appreciate the time you took to acknowledge our Sales and Leasing Consultant, Tiffany for being so thorough and knowledgeable, while you were searching for the perfect new vehicle that best fits your current lifestyle. The Forester is an excellent choice! We know you will enjoy your new ride. Thank value your business Carol and John! we look forward to servicing your new 2018 Subaru Forester in the future and continue our relationship for years to come. Have a wonderful day.

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