Ontario Hyundai

Do NOT buy a vehicle here!! There sales staff very were very friendly and did a great job the problem will come with service. My wife goes in for the free oil change expecting to pay just the taxes (deal very friendly and did a great job the problem will come with service. My wife goes in for the free oil change expecting to pay just the taxes (deal made with purchase) told she needed to do a break clean. less than 40,000 on new Kona she agrees because she wants to be safe. $289.99 totally willing to pay that. Then the service tech calls back says there is rust on the brakes and should be machined off. Needs to do it right now because the wheels are already off. She is scared by this and says absolutely do it. Shows up to pay the bill $1000 so a free oil change becomes $1000 on a new vehicle. As we stand in line we watch the service associate do the exact same thing to the person in front of us. Also in talking to friends and co-workers multiple people have been suckered into this. Shawn the service agent is scamming your customers. I have written 2 letters to Hyundai and heard nothing back this is how they treat their community once they have sold the car. Unacceptable. Please contact me More

I’m very comfortable and trusting of the service I receive at Ontario Hyundai. The staff are very friendly and helpful. Wouldn’t go elsewhere. receive at Ontario Hyundai. The staff are very friendly and helpful. Wouldn’t go elsewhere. More

Totally lied to about 6 month deferral program Purchased a 2020 Santa Fe in April 2020 during the pandemic, and i wanted to take advantage of the 6 month deferred payments during the pandemic. In s Purchased a 2020 Santa Fe in April 2020 during the pandemic, and i wanted to take advantage of the 6 month deferred payments during the pandemic. In spite of Gabe repeatedly saying its included, payments kept coming out of my account, finally after 2 months of asking where the deferral is, they finally said its not available. Hyundai Canada is doing diddily squat about it as well. I never will buy from any Hyundai dealer again, would give zero stars but thats not selectable. Be very careful with Gabe, (sneaky Joe) he will lie to your face More

I initially brought my car in to inquire about why my engine was burning so much oil. They checked for leaks but none were detected. They recommended I come in for an oil consumption test. I came in ever engine was burning so much oil. They checked for leaks but none were detected. They recommended I come in for an oil consumption test. I came in every 1000kms to record how much oil is being consumed. I was using between .5 to .6 litres every 1000km. I was suppose to come in 6 times but after my 5th visit they informed they have enough information to submit to Hyundai Canada. I received a phone call from Ashley 2 weeks later to inform me that a new engine was approved and waiting for me at the dealership. However they will be closing down due to the pandemic. I can check back in a few weeks time or she will call me if she doesn't hear back from me. This was in March, 2020. Upon re-opening I called them but they were only do emergency procedures and to check back with them at a later date. I called back in May and again they said the same thing. I called them on June 1st and was able to book an appointment for July 2nd at 8:45 am. When I arrived at my appointment they informed me I might not be able to get my car back that day. At 4:00 pm I called them to see how things were going. They informed me they do not have any information and a service manager will call me back. At 4:30 pm I was able to go to the dealership and inquire about my car. The service manager-Adam then informed me that they do not have an engine or any record of an engine replacement for my vehicle. I was shocked beyond belief. And when I asked him if he contacted Hyundai Canada he abruptly told me he will have me removed from the premises if I interrupted him again. I couldn't even get a word in edgewise. Absolutely zero customer service and accountability. I strongly advise avoiding this dealership. More

Paid for repairs that not needed I brought my car into Ontario Hyundai to get my brake lights looked at. Earlier that day I had it in another garage because my windows would not go up I brought my car into Ontario Hyundai to get my brake lights looked at. Earlier that day I had it in another garage because my windows would not go up they replaced two fuses and the windows worked and told me my brake lights were not working. I replaced the bulbs tried my brakes and they all worked. I tried them again before I went out and they did not. I thought it was the brake switch or electrical. I brought it into Ontario Hyundai and replaced the brake switch for $323.82 I left and went home tried to put my windows up and they did not work. I went back to the garage that fixed my windows and they could not get the windows to go up and my brake lights were not working again.I went back to Hyundai and told them that my brake lights and windows were not working that I thought it was electrical and I wanted my money back for a repair not needed and I was trading it in on a new car.Philip said he would have to do a diagnostics on it first. I told Philip I was trading it in and I did not want to spend any more money on it, He took my loaner car back and called me and said they found the problem and fixed it for a $101.52 . Leaving Hyundai with no brake lights is one thing but leaving the managers office spending $425.00 and getting $500.00 on a trade in left me feeling I was taking advantage of and I paid for there mistake. More

Just picked up my new 2020 Tucson!!! Had a great experience with my sales rep Mike and the financial rep Habib!!! Thanks so much for making it an enjoyable and easy purchase. experience with my sales rep Mike and the financial rep Habib!!! Thanks so much for making it an enjoyable and easy purchase. More

I was apprehensive buying my first car from a dealership from all of the stories I read online about the process being long and tedious. Gabe and Jason made my car buying experience smooth and painless. I h from all of the stories I read online about the process being long and tedious. Gabe and Jason made my car buying experience smooth and painless. I had originally come to test drive a 2019 Hyundai Elantra with 46k/kms. Jason had showed me a 2019 Elantra with 11k that had just become available and I absolutely love it! He spent time with me to make sure I was satisfied with the vehicle before moving forward. Gabe was kind, made sure I understood my finance agreement, and was readily available by email if I had any questions. I will definitely come back for my next car, couldn’t be happier! More

Love my Venue. Frank is awesome, super helpful and informative. Couldn't ask for better service from him. Everything was set up and ready to go. informative. Couldn't ask for better service from him. Everything was set up and ready to go. More

Absolutely thrilled with my new 2020 Hyundai Palisade Absolutely thrilled with my new 2020 Hyundai Palisade Ultimate! Huge thank you to Frank D. Who was a pleasure to work with and was very detailed in Absolutely thrilled with my new 2020 Hyundai Palisade Ultimate! Huge thank you to Frank D. Who was a pleasure to work with and was very detailed in his paperwork and explained everything in a professional, clear manner. I would highly recommend this dealership and don’t forget to ask for Frank D. In person. More

Can’t say enough about Frank D.Excellent customer Can’t say enough about Frank D. Excellent customer service. I am a repeat customer of Frank’s. This is the 3rd vehicle I have purchased from him. Can’t say enough about Frank D. Excellent customer service. I am a repeat customer of Frank’s. This is the 3rd vehicle I have purchased from him. Plus also my daughter’s 1st vehicle was with Frank. He knows what I like . True to his word. Makes sure I am clear on the figures. More