Okotoks Ford Lincoln

Brought my car in for service. Very repeatable problem. Courtney called me to pick up my vehicle with no fault found. I was quite surprised. Courtney told me to come in anytime and there is always a tech Courtney called me to pick up my vehicle with no fault found. I was quite surprised. Courtney told me to come in anytime and there is always a tech around so I can take a ride with a tech an get a better scope of the issue. (I figured piece of cake) Well when I got there Courtney toldme my timing was rediculious since it was close to lunch. I asked her if I could get my car back in the mean time. She told me I have to pay the diagnostic fee that was double the price then on their board or come back in an hour. She was super rude and had been that way with me from the begining. She seemed to be looking for a fight. Well she decided to also inform me that they will keep my car indefinitely if I don't pay their $137 bill. I let het know that it is illegal to keep someone's property without their permission. Well she then challenged me to do what ever I can, but I'm not getting my car back. So I called the cops and in the mean time this other guy came out and threatened to revoke my warranty and blackmark my car for life with ford. Also on top he explained how he may just make up a problem or two if I do get it serviced with them so I should be happy the didn't. When the cops showed up I payed the price on the board. 69.99 not the 137. And dealership people did everything they to increase the frustration. Pretending not to have change and pretending to have problems finding my keys prolonging the bullying an additional 10min Very mafia style hold ya over a barrel type of treatment. And Courtney is a fighter and will jump at the opportunity to push you around. This could have been a good experience but when you threaten to keep my $30,000 car just because weather I like it or not then I have an issue. Courtney had no reason to be like that. If I have a problem with the bill ya don't say. "well we'll just keep your car" More