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Ogilvie Subaru
Ottawa, ON
94 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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94 Reviews of Ogilvie Subaru
February 11, 2023
After three weeks of leaving numerous phoning, leaving phone messages, and talking with receptionist. I have yet to be called. Very unprofessional of this dealership, it is simply unbelievable that after phone messages, and talking with receptionist. I have yet to be called. Very unprofessional of this dealership, it is simply unbelievable that after all this time and messages I have yet to be called to discuss my lease. More
by Snib
Employees Worked With
Unknown
Helpful February 09, 2023
Lourdes was very helpful and responsive to our needs throughout the process of purchasing and picking up our Crosstrek 2023. throughout the process of purchasing and picking up our Crosstrek 2023. More
by paulpage
Employees Worked With
Hussein Abdul , Mathieu Pigeon, Lourdes Berthelet
October 26, 2022
Left many messages for service department, never returned my calls both to make an appointment and to see if my car is ready to be picked up after it was aerviced. my calls both to make an appointment and to see if my car is ready to be picked up after it was aerviced. More
by aramouniroger
Employees Worked With
NA
March 05, 2022
Lourdes welcome me with open arms and made the process of leasing my beautiful 2022 Outback very confortable for me. She was kind and professional all the way. Fawaz was efficient. He promised to review m leasing my beautiful 2022 Outback very confortable for me. She was kind and professional all the way. Fawaz was efficient. He promised to review my file within a couple days and he delivered. My car was ready within a week. I would definitely do business with these two. More
by Nadège
Employees Worked With
Lourdes Berthelet
February 20, 2022
Reserved a car that was expected to be delivered in a few weeks. Gave a deposit and was assured I could cancel my order at any time - no questions asked. When I went to cancel, the salesperson handed me to h weeks. Gave a deposit and was assured I could cancel my order at any time - no questions asked. When I went to cancel, the salesperson handed me to his manager who refused to cancel my order and told me I was going to lose my deposit. At Ogilvie, buyer beware. Get in writing that the deposit is refundable and good luck in getting it if you cancel given how long the wait is for a car today. More
by Musgrave
Employees Worked With
Matt Pigeon
January 21, 2022
It’s a bit early to know for sure about my new/ used Forester since I just picked it up yesterday. Generally I found the sales staff friendly and helpful. I felt heard when I expressed my needs for fina Forester since I just picked it up yesterday. Generally I found the sales staff friendly and helpful. I felt heard when I expressed my needs for finalizing the sale and trade in. I wanted snow tires added at no extra cost and I also get to keep the AS tires. I did opt for the protection package but it remains to be seen if the cost will be justified. I did expect the detailing to be a bit better. Not as clean as I would have liked. Matte and Iham were easy to work with. At this point I feel optimistic that they will be there for me if anything comes up. Was very happy this morning when it started easily at -35! More
by Lucy
Employees Worked With
Matte, Iham, Hussein
January 07, 2022
Worst customer service ever!!! Paid deposit of $1000 end of October 2021 for Crosstrek Touring to be delivered end of year or first week of Jan 2022 . During this time, noone contacted us to keep us informe of October 2021 for Crosstrek Touring to be delivered end of year or first week of Jan 2022 . During this time, noone contacted us to keep us informed of the tentative delivery date. When we called, noone responded or called us back. Finance manager (Hussain) called couple of days ago at 7:30PM and didnt leave a message. Been trying to contact him for 2 days, left messages with the reception but no call back. Got a call today after leaving a message with the receptionist again. The finance manager doesn't even have the decency to say sorry for getting back to us so late. He starts the conversation by saying "He is aware that we called and left messages, however they are far too busy to respond in timely manner" And then he goes on to tell me how they are short staffed and what not. All i said if he hadnt called, we were going to visit them today and ask for our deposit back. He responded "please come and take your money, we have plenty of customers waiting for this vehicle so we will sell it to them" I was astonished at the fact that how little they care for their customers. He never said sorry and continued blabbering and kept on cutting me off mid sentences. I had to disconnect the call by saying we will be there to take our money and give our business to a dealership that actually treats customers respectfully. It was one of the worst conversations of my life. Not only he was disrespectful, he was condescending as well. Please beware of this Subaru dealership. More
by Ritika
Employees Worked With
Hussain
November 30, 2021
On Nov.28/21 I submitted an unfavourable review For Ogilvie Subaru. Since I submitted the poor review Matt Pigeon contacted me on the first business day after the review was submitted. He explained how Ogilvie Subaru. Since I submitted the poor review Matt Pigeon contacted me on the first business day after the review was submitted. He explained how the mistake and overcharge happened. He offered me reasonable compensation for the error. I accepted and wished to remove my negative from this site but don't know how. Hopefully the same people who read the initial review will see this and the this into account. The problem has been resolved to my satisfaction. I will deal with them again. Terry Nolan More
by terrynolan31
Employees Worked With
Matt Pigeon
November 28, 2021
I complained about my wife being bullied into a B level service when all she wanted was an oil change. The cost was $382.20 more than what she asked for. There was also an outstanding issue of installing a service when all she wanted was an oil change. The cost was $382.20 more than what she asked for. There was also an outstanding issue of installing a block heater. The cost was supposed to be $355.00. I had agreed with the salesman on that price at the time of purchase. I had asked that they cover the total cost of the block heater to offset the overcharge with my wife. I had a call from a sales manager , Matt Pigeon , and he said he would put a $150.00 credit on my account. He would not confirm the cost of the block heater installation. When the work was done the total was $558.05 -a long way from the $355.00 I agreed to with the salesman. The $150 credit brought my bill to $461.10. A far cry from $355.00. He raised the price and them gave me $150.00 discount . I had called another Subaru (OTTO) to ask about the same work. Their cost was about $443.00. I bought my last two Subaru Foresters at Ogilvie's. I will be replacing this one with another Forester at the current mileage rate in about a year. I doubt very much I will hear again from Matt Pigeon. Where would you buy your next Subaru if you were me? More
by terrynolan31
Employees Worked With
Denis Marion
November 24, 2021
I would like to express my satisfaction for the kind and attentive service provided by the main receptionist, Katia Nasr. She was instrumental in facilitating communication within the dealership at a very c attentive service provided by the main receptionist, Katia Nasr. She was instrumental in facilitating communication within the dealership at a very challenging time for them due to staff restructuring. She is a good ambassador for your dealership! I wish Mr Heyerhoff, GM, success with his dealership. More
by Luc Rochon
Employees Worked With
Katia Nasr
