I do fully understand the delays that COVID has caused to the supply chain so I do recognize some things were outside of the dealerships control.
My biggest issue is communication and transparency… I took possession of my Ram 2500 exactly 6 months from the date I ordered despite being quoted 10-14 weeks when I ordered. Based on the quoted date range and a 2 week buffer I added to that for delays I made arrangements for use of the truck, I ended up having to find a month to month lease for a whopping $2400/month. Initially after purchasing things were great and then the sales person and finance manager I dealt with were laid off and that is where the communication stopped. Whenever I called for an update I was transferred to an available sales manager, some of who were helpful/apologetic with the delay and lack of info and others were just plain rude. I later found out that my factory order was not placed until 2 weeks after I was told it was placed. Despite being told my order would be escalated to the regional manager it wasn’t done until the 5ish month mark at which point key features I ordered were deleted from my truck to move it along.
I was told they’d order a new 2022 truck with the features I want and said I would get something in writing to trade for the new truck when it comes in if the missing features, have not heard anything on this since that conversation. The surprising thing is that at no point in the process did anyone discuss any dealer installed options (ie coatings, maintenance plans, accessories) so I just gave up asking. I also expected a smooth delivery process which between trying to get my January promotional rates etc applied and correcting errors on my sales agreement (around deleted features that were removed from the price but also my negotiated discount) it was not a pleasant experience as a vehicle purchase should be, especially on a high end vehicle like this.
I 100% acknowledge that some things were outside the dealers control, but the things that were in their control, in my opinion, we’re handled very poorly making the whole experience very costly and infuriating.