Oakridge Ford

Great Service Reese has now sold me two vehicles and I appreciate his attention to detail and understanding of my preferences. We were able to get through the proce Reese has now sold me two vehicles and I appreciate his attention to detail and understanding of my preferences. We were able to get through the process with ease and his explanation and willingness to offer any support was greatly appreciated. Great experience. More

I wish I could summarize my experience in a few words I want to preface this testimonial with the general acknowledgement that I am not an avid internet troll who reviews every organization - in fact this I want to preface this testimonial with the general acknowledgement that I am not an avid internet troll who reviews every organization - in fact this will be my first ever review and I genuinely hope that it will provide some guidance and direction to others when purchasing their first vehicle. For those wanting the short version, the staff at Oakridge Ford did everything in their power to withhold vehicle information. I will admit, I made the mistake of disclosing that I was a first-time buyer - Oakridge Ford used this information against me, something I did not expect out of a licensed dealership. Below is a summary of my purchasing experience: • Oakridge Ford assured me that the winter tires I was purchasing had 2-3 years of life in them, however during the first snowfall my car could not make it up the gentlest of hills. After fearing that I had purchased an expensive paperweight, I brought the car into my garage and was informed that the winter tires had been fully worn out. I subsequently had to spend $1,000 to purchase a new pair. • My car was promised to be delivered 2 days after the deposit was paid. On the expected date of deliverance it was brought to my attention that it would require an extra day. The following day I was notified that it would require 2 more days. I then had to leave for a week on a business trip. When I returned the following week, I sat at the dealership for four hours waiting for the vehicle to be completed. • Upon delivery (and after a week of waiting), the vehicle had noticeable scratches, and multiple paint chips, many of which were not on it before. • When attempting to escalate all of the aforementioned issues, the Vice President - John Loughlean – called me a “kid” multiple times (I’m 24). He proceeded to throw his mustang in my face saying that I could drive that for the day if I wanted (I’m assuming as a form of compensation). • I asked that I be compensated ($500 off the purchase price) for the general lack of quality of the car and the expenses affiliated with the late delivery - the days I spent missing work and the multiple Uber rides to and from the dealership. The Vice President - John Loughlean – took the matter personally saying that it was too late and that I had already signed the paperwork. He called me a child a few more times, and stormed off (the irony). • After driving the vehicle for a week now, the cruise control function does not work and various internal dashboard lights are out. None of this information had been disclosed prior to the purchase. • Prior to the vehicle purchase I had notified the sales team that I had been cheated at a previous dealership who had lied to me about vehicle issues. Oakridge Ford reassured me that they would be transparent in identifying any vehicle health/maintenance issues, so I went ahead and booked the car in with their garage/maintenance team. Instead of leveraging their experience and notifying me of anything wrong, the vehicle maintenance lead handed me a flashlight and said “here you go, tell me if you see anything wrong”. While I acknowledge that this is a sales tactic it is also incredibly deceptive – lulling the consumer into a false sense of confidence. I quickly handed it back stating that I did not know what to look for and that I would appreciate them telling me instead of pawning off the responsibility. After reading some of the other reviews, it is unfortunate that this is not a standalone incident. Oakridge Ford’s lack of customer service and willingness to do whatever it takes to make a sale is disappointing. John’s lack of professionalism (specifically his ability to yell at a customer in front of a sales representative) is poor business practice and sets a bad precedent for his internal staff. As my first experience purchasing a vehicle, this could not have been more poorly handled. Nevertheless it has taught me what to look for down the road and hopefully I can pass that wisdom along. If you intend to purchase a vehicle from Oakridge Ford, remember to equip yourself with as much vehicle knowledge as possible. Test everything, understand what the traction on the tires should look like, ensure all components/features of the vehicle function as expected, and remember to bring it into your own garage before signing anything. Good luck! More

Great Place to Buy!! I have bought 2 F150 s from Oakridge Ford now. They were very easy to deal with, No hassles, Friendly, Professional. Reese took care of me from my fir I have bought 2 F150 s from Oakridge Ford now. They were very easy to deal with, No hassles, Friendly, Professional. Reese took care of me from my first visit through to the day I picked up my new F 150. He was very easy to deal with and communicated with me regularly during the whole experience. He values his customers. I would definitely buy another vehicle from Reese. They (Reese) work to earn and keep your business! Thanks again!! More

Very Satisfied Went to purchase my first car and I’m so happy that I decided to visit Oakridge Ford. John was very friendly and patient. He certainly answered ever Went to purchase my first car and I’m so happy that I decided to visit Oakridge Ford. John was very friendly and patient. He certainly answered every question I had and made the whole process very easy. He will go above and beyond for you. Charles makes you feel like family, simple as that. He tells it to you straight and does everything he can to take care of you. Will definitely be going back for my future vehicles! More

Customer Service Reese is an exceptional sales man. He was easy to talk to, and sympathized with my needs for a new car. He was attentive and gave full explanation on Reese is an exceptional sales man. He was easy to talk to, and sympathized with my needs for a new car. He was attentive and gave full explanation on any questions I asked and well explained information on the car. I could not have asked for anyone better. Next time I need a car I am calling him again😃 Thank you again Reese! Happy Holidays and you made mine so much better. More

Incredible Service I purchased a new Ford Escape and could not be happier. The service I received from John Gillan was beyond what I had expected. He treated me like a f I purchased a new Ford Escape and could not be happier. The service I received from John Gillan was beyond what I had expected. He treated me like a friend and answered every question I had with incredible knowledge. I know that with any future Ford vehicles I buy I will only deal with John. All my referrals will be to him as well. Thanks John for being a straight up genuine guy. I am loving my new wheels! More

Exceptional customer service I given this rating because the atmosphere was warm and friendly the service was prompt and your questions was answered instantly and your question I given this rating because the atmosphere was warm and friendly the service was prompt and your questions was answered instantly and your question was always answered clearly and it's just the kind of service that makes you feel comfortable going back with not even asking to much question knowing you will be well taken care of it has been a great experience with Reese Peterson and I will recommend going to see him at any point because he make your business feel appreciated. More

FORD MY New Brand / Great TEAM ServIce It was a quick decision for me to make the trade. I have never owned a Ford product prior to this. You sold me on your focus, support & knowledge of It was a quick decision for me to make the trade. I have never owned a Ford product prior to this. You sold me on your focus, support & knowledge of my new ride. It was an emotional trade off, but John gave me incredible service & coaching on my new Ford Escape and helped ease my purchase. 'She' (Lassie) drove exceptionally well on her first road trip to Toronto. Knowing that John & support teams are there is an incredible comfort, given the fact I lost that with my former brand, as a long term customer of theirs. Thank you so much. I love my new Ford Escape! Again sincere THANKS to John & Charles & Colleen. 👍?👏 More

Exceptional Service The quality of service provided by Reese is next to none, his communication and attention to detail is the best. As always it is a pleasure dealing wi The quality of service provided by Reese is next to none, his communication and attention to detail is the best. As always it is a pleasure dealing with Reese. More

Had to come in to get winter tires on. Winter tire package which came with vehicle ran out of stock. Had to come in week and a half later To get them changed. Staff had to confirm that Winter tire package which came with vehicle ran out of stock. Had to come in week and a half later To get them changed. Staff had to confirm that I was not to be charged for the tire change, .Suppose to be on vehicle when picked up. Done quickly which was great. More