Oakridge Ford

Absolutely AMAZING! This dealership was top notch! Zachary Smye went above and beyond to make sure I purchased the SUV I was most comfortable with. He gave me suggestions This dealership was top notch! Zachary Smye went above and beyond to make sure I purchased the SUV I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on The Escape the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Zachary Smye to anyone who is looking for a new or used vehicle from Oakridge Ford! More

Awesome! I have been dealing with Oakridge Ford for the past 20 years. I have always had great service but Reese went above and beyond to help me with a speed I have been dealing with Oakridge Ford for the past 20 years. I have always had great service but Reese went above and beyond to help me with a speedy leasing process during a very stressful Christmas season. Thank you Reese! I will certainly be contacting you when my lease is up. More

Truck Repair I just purchased a 2017 Ford F-250 work vehicle and I brought it to Oakridge Ford for repair as the driver's door would not stay closed. Shawn and Ma I just purchased a 2017 Ford F-250 work vehicle and I brought it to Oakridge Ford for repair as the driver's door would not stay closed. Shawn and Matt went above and beyond to make sure that the door worked properly before I left even though the new parts were back ordered. I am still able to use the truck for work and have not had any down time. Much appreciated Shawn and Matt More

Great service! Highly recommend. Most people are anxious when buying a car. But Reese made the process easy and straightforward. He answered all our questions and made everything clea Most people are anxious when buying a car. But Reese made the process easy and straightforward. He answered all our questions and made everything clear. If you want a good experience and a good deal I definitely recommend Reese. More

great customer service Best customer service I’ve ever had buying a vehicle; in an era where customer service has become secondary to the bottom line, Reece took extra time Best customer service I’ve ever had buying a vehicle; in an era where customer service has become secondary to the bottom line, Reece took extra time to find a way to make our experience better and save us money any way he could!! Outstanding representative of Ford and Oakridge Ford!! More

Excellent service Jerry Meneray and his service team are both friendly and courteous. I took my Escape in just before Christmas and was little worried I would not have Jerry Meneray and his service team are both friendly and courteous. I took my Escape in just before Christmas and was little worried I would not have it back in time for the holidays.My vehicle was fixed and back on the road the next day. .They do excellent work. More

Long Term Customer I have been dealing with Oakridge Ford for many years, both for personal and fleet vehicles. I have always found the staff to be friendly and helpful I have been dealing with Oakridge Ford for many years, both for personal and fleet vehicles. I have always found the staff to be friendly and helpful without being "over board". I have found their service department to be excellent and that was was brought me in when I was looking for a new vehicle. More

Top notch I have been with Oakridge Ford for 7 years have had great customer service they aim to please and make sure that you are happy with the deal . I have been with Oakridge Ford for 7 years have had great customer service they aim to please and make sure that you are happy with the deal . More

Great Service Reese has now sold me two vehicles and I appreciate his attention to detail and understanding of my preferences. We were able to get through the proce Reese has now sold me two vehicles and I appreciate his attention to detail and understanding of my preferences. We were able to get through the process with ease and his explanation and willingness to offer any support was greatly appreciated. Great experience. More

I wish I could summarize my experience in a few words I want to preface this testimonial with the general acknowledgement that I am not an avid internet troll who reviews every organization - in fact this I want to preface this testimonial with the general acknowledgement that I am not an avid internet troll who reviews every organization - in fact this will be my first ever review and I genuinely hope that it will provide some guidance and direction to others when purchasing their first vehicle. For those wanting the short version, the staff at Oakridge Ford did everything in their power to withhold vehicle information. I will admit, I made the mistake of disclosing that I was a first-time buyer - Oakridge Ford used this information against me, something I did not expect out of a licensed dealership. Below is a summary of my purchasing experience: • Oakridge Ford assured me that the winter tires I was purchasing had 2-3 years of life in them, however during the first snowfall my car could not make it up the gentlest of hills. After fearing that I had purchased an expensive paperweight, I brought the car into my garage and was informed that the winter tires had been fully worn out. I subsequently had to spend $1,000 to purchase a new pair. • My car was promised to be delivered 2 days after the deposit was paid. On the expected date of deliverance it was brought to my attention that it would require an extra day. The following day I was notified that it would require 2 more days. I then had to leave for a week on a business trip. When I returned the following week, I sat at the dealership for four hours waiting for the vehicle to be completed. • Upon delivery (and after a week of waiting), the vehicle had noticeable scratches, and multiple paint chips, many of which were not on it before. • When attempting to escalate all of the aforementioned issues, the Vice President - John Loughlean – called me a “kid” multiple times (I’m 24). He proceeded to throw his mustang in my face saying that I could drive that for the day if I wanted (I’m assuming as a form of compensation). • I asked that I be compensated ($500 off the purchase price) for the general lack of quality of the car and the expenses affiliated with the late delivery - the days I spent missing work and the multiple Uber rides to and from the dealership. The Vice President - John Loughlean – took the matter personally saying that it was too late and that I had already signed the paperwork. He called me a child a few more times, and stormed off (the irony). • After driving the vehicle for a week now, the cruise control function does not work and various internal dashboard lights are out. None of this information had been disclosed prior to the purchase. • Prior to the vehicle purchase I had notified the sales team that I had been cheated at a previous dealership who had lied to me about vehicle issues. Oakridge Ford reassured me that they would be transparent in identifying any vehicle health/maintenance issues, so I went ahead and booked the car in with their garage/maintenance team. Instead of leveraging their experience and notifying me of anything wrong, the vehicle maintenance lead handed me a flashlight and said “here you go, tell me if you see anything wrong”. While I acknowledge that this is a sales tactic it is also incredibly deceptive – lulling the consumer into a false sense of confidence. I quickly handed it back stating that I did not know what to look for and that I would appreciate them telling me instead of pawning off the responsibility. After reading some of the other reviews, it is unfortunate that this is not a standalone incident. Oakridge Ford’s lack of customer service and willingness to do whatever it takes to make a sale is disappointing. John’s lack of professionalism (specifically his ability to yell at a customer in front of a sales representative) is poor business practice and sets a bad precedent for his internal staff. As my first experience purchasing a vehicle, this could not have been more poorly handled. Nevertheless it has taught me what to look for down the road and hopefully I can pass that wisdom along. If you intend to purchase a vehicle from Oakridge Ford, remember to equip yourself with as much vehicle knowledge as possible. Test everything, understand what the traction on the tires should look like, ensure all components/features of the vehicle function as expected, and remember to bring it into your own garage before signing anything. Good luck! More