Oakridge Ford

Great customer service experience! My husband and I went to Oakridge Ford to gather more information about the F150. John Gillan was very easy to talk to and answered all of our questi My husband and I went to Oakridge Ford to gather more information about the F150. John Gillan was very easy to talk to and answered all of our questions. Having him as our sales associate had a very large influence on our decision to purchase our new truck. He made the buying experience very smooth and enjoyable. We love our new F150 and will definitely be back next time we are in the market. More

I felt like family I needed a truck to haul my Trailer for my job and after a lot of research decided to go with a Ford F150. I didn't want to buy a new one, so searche I needed a truck to haul my Trailer for my job and after a lot of research decided to go with a Ford F150. I didn't want to buy a new one, so searched all of the dealerships in London for F150s. I met with John to take a look at a truck I saw on the dealer site. He pointed me at another F150 that I hadn't considered because it didn't have a hitch on it. He explained that most F150's are equipped with tow packages even if they don't have a hitch yet. He showed me where the trailer hook up was already and how to switch it to tow mode. The truck met all of my requirements and then some for a better price than the one I was originally going to look at. He was able to get the hitch added to the truck and delivered within a week. I was very very happy with the way I was treated like a member of the Oakridge family. There was no pressure, just education which I appreciate. When I look for my next vehicle I will only purchase it from John and Oakridge Ford. More

Thank you for a great experience! The staff were warm and friendly. My Salesman, John Gillan, was friendly and professional. He answered all of my questions and addressed any concerns The staff were warm and friendly. My Salesman, John Gillan, was friendly and professional. He answered all of my questions and addressed any concerns I had. Thank you for a great experience! I will definitely be going back to see John at Oakridge Ford the next time I am in the market for a new vehicle. More

John Loughlean Had the opportunity to drop by this dealership and was greeted immediatley by the general manager john. He was absolutley professional, and very cou Had the opportunity to drop by this dealership and was greeted immediatley by the general manager john. He was absolutley professional, and very courteous to deal with. It was obvious customer satisfaction is his number one goal as he stood and answered my questions for 15 minutes at least. John seems like a stand up guy who would go out of his way to help any and all customers if you cant get what ypu are looking for from his staff. Thanks for a great ezperience John. You should be proud of yourself your store and your staff. Great place to do business with!!! Thanks Steve Clark More

Wonderful Experience Began looking at vehicles in early Summer. John took the time to answer all of my questions, pointed out highlights and features in different vehicle Began looking at vehicles in early Summer. John took the time to answer all of my questions, pointed out highlights and features in different vehicles. Very knowledgeable in all respects. I was unsure of make or model, new, used, etc. and asked to be given time to decide. My request was respected. When I had finally decided on the Escape and came back to meet with John and Charles the process was smooth and completed in a short time. I couldn't be happier and would highly recommend working with John Gillan and Charles Gardiner when making any purchases. I will be back in the future and highly recommend them both. More

Always great experience I have purchased many vehicles from Oakridge Ford both brand new and others have been slightly used and each time my purchase experience was comfortab I have purchased many vehicles from Oakridge Ford both brand new and others have been slightly used and each time my purchase experience was comfortable. My sales professionals have included Kelly Begg and Mike Alguire and both have made my wife and I feel very welcome at Oakridge Ford. My purchase experience has been very relaxed and I feel that the purchase price I paid is an honest amount, I've never felt taken advantage of. When I've needed special attention for service on my vehicles I have been treated excellent and Kelly has gone out of her way to make sure that I am a satisfied customer. I appreciate dealing with Kelly and Mike at Oakridge Ford and have recommended them to others who have made purchases there also. Sincerely, John Read More

Oakridge ford london poor service ,new vehicle damage OAKRIDGE FORD DAMAGES YOUR NEW VEHICLE ,CANT EVEN FIX A SIMPLE THING ,MY EMBLEMS WERE COMING OFF SO THEY REPLACED THEM UNDER WARRANTY ,WHEN THEY REPLA OAKRIDGE FORD DAMAGES YOUR NEW VEHICLE ,CANT EVEN FIX A SIMPLE THING ,MY EMBLEMS WERE COMING OFF SO THEY REPLACED THEM UNDER WARRANTY ,WHEN THEY REPLACED THEM THEY BUBBLED THE PAINT WARPED THE METAL WHILE REPLACING THEM,CANT MISS IT TO SEE IT,YOU EVEN SEE IT MORE WHEN THE SUN SHINES ON IT,WEEK LATER EMBLEMS STARTED COMING LOOSE AGAIN,I HAD A OTHER ISSUE AS WELL SINCE DAY ONE,AND THEY LIED OR ACT STUPID OR THEY ARE BASICALLY STUPID BECAUSE 11 OTHER PEOPLE CAN SEE THE PROBLEM ,BUT. THEY SAY THEY CAN NOT SEE IT LOL! EVEN TOOK A VIDEO DRIVING LIVE TO SHOW THEM ,BUT THEY SAY THEY COULD NOT SEE IT ON THE VIDEO THERE WAS A PROBLEM. ANYONE CAN SEE THIS IN THE VIDEO ,I SHOWED MANY PEOPLE THE VIDEO,MANY DID SEE IT LIVE,THEY ASKED ME IF THEY WERE NUTS,THEY ARE BIG LIARS JUST LIKE EVEYONE ELSE TELLS YOU ON THEIR FACEBOOK PAGE,GO TO THEIR FACEBOOK PAGE AND READ ALL THE UNHAPPY PEOPLE,,!DONT TRUST THEM,I EMAILED THEM ABOUT DAMAGING THE METAL,I TOOK PHOTOS BEFORE THEY DID THE WORK SO I HAVE PROOF THEY DID IT,I KNOW THESE THINGS HAPPEN AT SOME DEALERS ,THATS WHY I TOOK THE PHOTOS,THEY COMPLETELY IGNORED MY EMAIL.DONT BRING YOUR VEHICLE TO THEM TO TOUCH !!! ,BELOW ARE THE PHOTOS OF THE WORK OAKRIDGE FORD DOES ,ZOOM IN IF U LIKE,THEY DO. MORE DAMAGE THEN GOOD.IS THERE ANY NEGATIVE 5 STARS ? More

Excellent I traded in a 2012 f-150 Lariat for a new 2016 f-150 lariat and everything went very smooth. They got my payments where they need to be and gave me to I traded in a 2012 f-150 Lariat for a new 2016 f-150 lariat and everything went very smooth. They got my payments where they need to be and gave me top dollar for my trade even after an accident. My window were supposed to be tinted but there was a mix up however Reese made up for it by meeting me at 6am and lending me his truck until the tint was ready. All in all they went above and beyond to make me happy. More

Great used car purchase! Awesome dealership and employees. Great warranty options even on used vehicles. Continuing support and answers to questions. Excellent show room and p Awesome dealership and employees. Great warranty options even on used vehicles. Continuing support and answers to questions. Excellent show room and parking lot. Highly recommend this dealership! More

Amazing customer service, and very friendly staff. By far the best customer experience I have ever received at a car dealership. From the moment I walked in, to the day I drove, and every minute in bet By far the best customer experience I have ever received at a car dealership. From the moment I walked in, to the day I drove, and every minute in between, the sales and leadership staff have exceeded my expectations. A buyers dream experience - no shady fees, full transparency, comfortable and long test drive, great communication, and much more. Deb O'Brien and her leadership team provided me with a memorable experience, that I am sure others will receive as well. More