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Oakridge Ford
London, ON
1,886 Reviews
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1,886 Reviews of Oakridge Ford
November 05, 2016
2016 Edge Purchased my first new vehicle from Oakridge Ford a 2016 Ford Edge painted platinum white. I picked it up and drove it over to my sons house to show Purchased my first new vehicle from Oakridge Ford a 2016 Ford Edge painted platinum white. I picked it up and drove it over to my sons house to show it off ,that is when I noticed a scratch on the inner door sill. I took a picture and called the sales man. He asked if i could bring it back so they could look at it but we live about an hour away and it was to late in the evening. I made an appointment to have it looked at then back to the dealership I went. They looked at it apologized and assured me it would be fixed and another appointment was made to have the scratch repaired. At my next visit to the dealership they had a man try to touch up the scratch but the paint didn't match so the service man told me I would have to make an appointment to have the door jam repainted so back home I went. When I returned to the dealership I was given a Dodge SUV for a rental and I left my Ford Edge to be repaired. Finally they called to say it was ready to be picked up so back to the dealership I went. So after one month and four round trips each taking approximately 2 hours I got my Ford Edge back the way it should have been when I picked it up in perfect condition. During my last oil change I pointed out a chip in the front bumper facia to the service representative who informed me they were aware of the problem Ford was having with some of it vehicles. Again they apologized ,assured me it would be taken care of at no cost to me and told me they would call me to set up an appointment to have the bumper facia replaced. The day I dropped my vehicle off I was given a rental and assured the work would be done in two days. I reminded them that my Edge was platinum white and hard to match but the had it all under control. Two days later it was a Friday my husband and I hurried to try to make it to the dealership before the paint department closed but we were a little late and when we saw our vehicle it was obvious the colour did not match. The sales manager came out looked at it ,apologized and said he would have it repainted also since we had no other transportation he personally phoned the rental company to arrange for us to keep the rental again at no cost to me. On the rolling Monday the paint department called and asked what was wrong with the colour and I told them it did not match the agreed to fix the problem. Tuesday afternoon they called and said my Edge was finished and could be picked up but I had a business meeting and was not able to come until Wednesday afternoon. Wednesday morning I got a call from the rental company they said Ford was not going to pay for the rental and they need their vehicle back asap. I left work and drove to the rental company from there we went to Oakridge Ford. When I arrived I was met by Terry Srigley who informed me I was responsible for the cost of the rental I tried to explain that the sales manager had arranged for us to keep the vehicle at no cost to us but he did not care. He told me that my personal life and commitments ( work meetings ) were not his concern, he threatened me with collections if I didn't pay for the rental despite the fact I repeatedly told him the sales manager had arranged everything finally the sales manager came along and verified everything I had said and mr Srigley looked at him and said " then you can pay for the rental" . The whole experience was horrifying I was almost in tears and to top it all off when I looked at my vehicle the colour did not match now it was too dark when I brought this to their attention they pointed to the sign on the wall that said they could not make accurate colour matches I told him my husband was a professional automotive and industrial painter and he would not be happy with the colour match. He did not care. I told him we had had trouble with colour match in the door jam but after two tries the match was perfect he said they would not repaint the bumper and again pointed to the sign and said they were not responsible. I told him I would be taking my business to a different Ford dealer and he just looked at me like I was dirt. Despite my dissatisfaction I took my vehicle home. When my husband saw the paint colour difference he was furious but because of work obligations did not have the time to deal with the issue. When time allowed he contacted body shop manager and told him what he thought of there work. My husband then contacted John Loughlean the Vice President of OakRidge Ford and left a message for him to contact him. The next day Mr. Loughlean called my husband and they worked out a time to bring my vehicle back to have the bumper repaired again. Mr. Loughlean also arranged for me to use a vehicle from their lot wile my was being repaired. When we dropped our vehicle off Mr. Loughlean and Mr. Cadotte were there to great us they apologized and assured us that they would take care of everything personally. On our way home I noticed that the loaner vehicle was running rough. The next morning it would turn over run rough for a second then stall my husband advised me to leave it for 10 minutes and try again at this time it did start but it ran very rough and the whole vehicle was shaking by this time I was late for work. When I contacted Mr. Loughlean to inquire about my vehicle l informed him of the trouble I had with the loaner he apologized and said he was sure the service department had gone over it before he had given it to us. When we finally picked up our vehicle Mr. Loughlean and Mr. Cadotte met with us and apologized for all the inconvenience. What I don't understand is when I contacted Ford Canada they informed me that if our vehicle was still in production the paint would be shipped from the Oakville plant to the dealer to insure an accurate colour match to the body of the vehicle. Also how can I in good conscience recommend Oakridge ford to anyone looking for a vehicle. My first new vehicle purchase has been a nightmare ! Also the collision manager Mr. Terry Srigley should never work in customer service. More
by Don
Employees Worked With
Terry Srigley
November 03, 2016
Working hard for the customer We stopped at this dealership to look at a car but it had sold. That's when we met Vera she was very helpful and helped us with all our needs.We got t We stopped at this dealership to look at a car but it had sold. That's when we met Vera she was very helpful and helped us with all our needs.We got to talk to the owner John who couldn't do enough to help us with our purchase.We had some issues with the car that we did not see at the purchase time but when we went to pick it up John and Vera had no problem resolving it. I tell everyone that's looking for new or used vehicle to stop in and check them out. More
by Robert Nowell
Employees Worked With
Vera Palmeri
November 02, 2016
Thanks John for an amazing experience buy my first car! I was recommended to the Oakridge Ford dealership by my parents, so I was expecting great service, but John exceeded those expectations by a landslide I was recommended to the Oakridge Ford dealership by my parents, so I was expecting great service, but John exceeded those expectations by a landslide! It was my first dealership experience and John made me feel very comfortable and I never felt pressured into purchasing a car or rushed to make any decisions. John was extremely flexible and allowed me to come in, on my schedule, for multiple test drives and to see my future car. He explained all of the minor details and numbers that went along with the purchase - I felt like he provided me all of the information I needed and I felt like I knew exactly what was going on. I was worried I would get tricked into something I didn't sign up for, but I left the dealership feeling great about everything thanks to John! When I came back into the dealership for my car's first oil change John was there and took the time to chat with me and I could tell he really cares about all of his customers! I would highly recommend John when visiting Oakridge Ford, especially when it is your first car purchase because I think John has a unique quality to make first time buyers feel very comfortable. Thanks John!! More
by Jocelyn Gates
Employees Worked With
John Gillan
October 30, 2016
Great customer service experience! My husband and I went to Oakridge Ford to gather more information about the F150. John Gillan was very easy to talk to and answered all of our questi My husband and I went to Oakridge Ford to gather more information about the F150. John Gillan was very easy to talk to and answered all of our questions. Having him as our sales associate had a very large influence on our decision to purchase our new truck. He made the buying experience very smooth and enjoyable. We love our new F150 and will definitely be back next time we are in the market. More
by Sherri
Employees Worked With
Luae Al-Shabbak, John Gillan
October 25, 2016
I felt like family I needed a truck to haul my Trailer for my job and after a lot of research decided to go with a Ford F150. I didn't want to buy a new one, so searche I needed a truck to haul my Trailer for my job and after a lot of research decided to go with a Ford F150. I didn't want to buy a new one, so searched all of the dealerships in London for F150s. I met with John to take a look at a truck I saw on the dealer site. He pointed me at another F150 that I hadn't considered because it didn't have a hitch on it. He explained that most F150's are equipped with tow packages even if they don't have a hitch yet. He showed me where the trailer hook up was already and how to switch it to tow mode. The truck met all of my requirements and then some for a better price than the one I was originally going to look at. He was able to get the hitch added to the truck and delivered within a week. I was very very happy with the way I was treated like a member of the Oakridge family. There was no pressure, just education which I appreciate. When I look for my next vehicle I will only purchase it from John and Oakridge Ford. More
by Toni Smith
Employees Worked With
John Gillan
October 25, 2016
Thank you for a great experience! The staff were warm and friendly. My Salesman, John Gillan, was friendly and professional. He answered all of my questions and addressed any concerns The staff were warm and friendly. My Salesman, John Gillan, was friendly and professional. He answered all of my questions and addressed any concerns I had. Thank you for a great experience! I will definitely be going back to see John at Oakridge Ford the next time I am in the market for a new vehicle. More
by Fusion2016
Employees Worked With
John Gillan
October 24, 2016
John Loughlean Had the opportunity to drop by this dealership and was greeted immediatley by the general manager john. He was absolutley professional, and very cou Had the opportunity to drop by this dealership and was greeted immediatley by the general manager john. He was absolutley professional, and very courteous to deal with. It was obvious customer satisfaction is his number one goal as he stood and answered my questions for 15 minutes at least. John seems like a stand up guy who would go out of his way to help any and all customers if you cant get what ypu are looking for from his staff. Thanks for a great ezperience John. You should be proud of yourself your store and your staff. Great place to do business with!!! Thanks Steve Clark More
by Steveclark
Employees Worked With
John Loughlean
October 22, 2016
Wonderful Experience Began looking at vehicles in early Summer. John took the time to answer all of my questions, pointed out highlights and features in different vehicle Began looking at vehicles in early Summer. John took the time to answer all of my questions, pointed out highlights and features in different vehicles. Very knowledgeable in all respects. I was unsure of make or model, new, used, etc. and asked to be given time to decide. My request was respected. When I had finally decided on the Escape and came back to meet with John and Charles the process was smooth and completed in a short time. I couldn't be happier and would highly recommend working with John Gillan and Charles Gardiner when making any purchases. I will be back in the future and highly recommend them both. More
by Mistypm
Employees Worked With
Charles Gardiner, John Gillan
October 19, 2016
Always great experience I have purchased many vehicles from Oakridge Ford both brand new and others have been slightly used and each time my purchase experience was comfortab I have purchased many vehicles from Oakridge Ford both brand new and others have been slightly used and each time my purchase experience was comfortable. My sales professionals have included Kelly Begg and Mike Alguire and both have made my wife and I feel very welcome at Oakridge Ford. My purchase experience has been very relaxed and I feel that the purchase price I paid is an honest amount, I've never felt taken advantage of. When I've needed special attention for service on my vehicles I have been treated excellent and Kelly has gone out of her way to make sure that I am a satisfied customer. I appreciate dealing with Kelly and Mike at Oakridge Ford and have recommended them to others who have made purchases there also. Sincerely, John Read More
by johnnyt2018
Employees Worked With
Mike Alguire, Kelly Karl-Begg, Charles Gardiner
October 18, 2016
Oakridge ford london poor service ,new vehicle damage OAKRIDGE FORD DAMAGES YOUR NEW VEHICLE ,CANT EVEN FIX A SIMPLE THING ,MY EMBLEMS WERE COMING OFF SO THEY REPLACED THEM UNDER WARRANTY ,WHEN THEY REPLA OAKRIDGE FORD DAMAGES YOUR NEW VEHICLE ,CANT EVEN FIX A SIMPLE THING ,MY EMBLEMS WERE COMING OFF SO THEY REPLACED THEM UNDER WARRANTY ,WHEN THEY REPLACED THEM THEY BUBBLED THE PAINT WARPED THE METAL WHILE REPLACING THEM,CANT MISS IT TO SEE IT,YOU EVEN SEE IT MORE WHEN THE SUN SHINES ON IT,WEEK LATER EMBLEMS STARTED COMING LOOSE AGAIN,I HAD A OTHER ISSUE AS WELL SINCE DAY ONE,AND THEY LIED OR ACT STUPID OR THEY ARE BASICALLY STUPID BECAUSE 11 OTHER PEOPLE CAN SEE THE PROBLEM ,BUT. THEY SAY THEY CAN NOT SEE IT LOL! EVEN TOOK A VIDEO DRIVING LIVE TO SHOW THEM ,BUT THEY SAY THEY COULD NOT SEE IT ON THE VIDEO THERE WAS A PROBLEM. ANYONE CAN SEE THIS IN THE VIDEO ,I SHOWED MANY PEOPLE THE VIDEO,MANY DID SEE IT LIVE,THEY ASKED ME IF THEY WERE NUTS,THEY ARE BIG LIARS JUST LIKE EVEYONE ELSE TELLS YOU ON THEIR FACEBOOK PAGE,GO TO THEIR FACEBOOK PAGE AND READ ALL THE UNHAPPY PEOPLE,,!DONT TRUST THEM,I EMAILED THEM ABOUT DAMAGING THE METAL,I TOOK PHOTOS BEFORE THEY DID THE WORK SO I HAVE PROOF THEY DID IT,I KNOW THESE THINGS HAPPEN AT SOME DEALERS ,THATS WHY I TOOK THE PHOTOS,THEY COMPLETELY IGNORED MY EMAIL.DONT BRING YOUR VEHICLE TO THEM TO TOUCH !!! ,BELOW ARE THE PHOTOS OF THE WORK OAKRIDGE FORD DOES ,ZOOM IN IF U LIKE,THEY DO. MORE DAMAGE THEN GOOD.IS THERE ANY NEGATIVE 5 STARS ? More
by customer
Employees Worked With
Jerry Meneray
