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O'Connor Dodge Chrysler Jeep RAM

4.7

134 Lifetime Reviews

45730 Hocking Ave, Chilliwack, British Columbia V2P 6J1
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Showing 134 reviews

May 14, 2015

"outstanding!!"

- teapot67

I bought a 2015 jeep cherokee about 2 weeks ago; I had the amazing help from Derek and Bill. They were friendly, knowledgeable and not pushy. I spent a whole day at this dealership not once was I hurried or pushed into any vehicle I didn't want. They took the time to show me the ins and outs of my jeep cherokee (this is actually the second vehicle I bought here and I came back because if the this) The service department is awesome and will do everything they can to make my experience a positive one. I truly have nothing negate to say. Thanks guys!

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Recommend Dealer
Yes
Employees Worked With
Bill and Derek
December 19, 2014

"Lacks Integrity"

- Don P

Pros: - They had the Jeep I wanted. - Good financing department that got me a low rate. Cons: - They refused to negotiate on the price. Staff were very rude and disrespectful in this regard. - An extra $5 000 in hidden fees that they wouldn't reveal to me till I was in the financing department. - Missing passenger side visor. I was told at the time of the sale that they would order one in for me no extra charge. After the sale, they refused to order it unless I paid. - Was told it came with bluetooth. After the fact sale I found out that it was an extra feature I had to order. - Was told that it came with a years subscription with satiate radio. When it ran out after three days, they refused to renew it. - Tire pressure was low. - Vehicle was dirty. - Vehicle had low washer fluid (which ran out at a very bad time). Conclusion: Stereotypical shady car dealership. Avoid if you can. If not, brace yourself for a bad experience and get everything they promise in writing.

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Recommend Dealer
No
Employees Worked With
Derrek
June 17, 2014

"Terrible serivice"

- a.s123

This service department is the worst. They refuse to fix our Jeep and they only update the computer in it because they don't properly look at it. That doesn't fix the problem! They say keep bringing it in because we have lots of warranty left! We left our jeep there for 3 weeks and all they did was update the system. It is unacceptable. This is ongoing for a year. The manager says he will look into it personally and call us but never did. They have given our loaner car away twice even though our appt was booked for a month in advance! My husband has caught them in their lies many times. We tried talking to the owner and he told my husband he was lying about the terrible service. What a joke this place is! Such a headache. We are now dealing with chrystler canada

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Recommend Dealer
No
Employees Worked With
Dean, Gord, Renee
August 20, 2013

"Imagine your brand new vehicle is lagging, drastically..."

- christon1234

Imagine your brand new vehicle is lagging, drastically dropping speed from 100 to 50km an hour, we were on holidays when it happend took the car for diagnostic for the check engine light to find out what the problem was at a Chrysler dealership in 100 mile house(superb service) they gave us the codes but oconnors refused to take their diagnosis. So instead of fixing the problem they reset the computer and said you have lots of warranty left!!! Now imagine driving down the hwy going 100km an hour with a semi truck 30 ft behind you and your car stalls out...scary isn't it it doesn't matter at that point how much warranty is left now does it? Thank god my husband is a good driver and reacts fast. Money hungry selfish dealership! As soon as you buy a car from them your nothing but a VIN !

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Recommend Dealer
No
Employees Worked With
Gord
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