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Northway Ford Lincoln
Brantford, ON
1,568 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,568 Reviews of Northway Ford Lincoln
July 24, 2018
Great Experience Sean Coates made our experience of buying a new vehicle comfortable, and provided ease through the process. He was very knowledgeable, and willing to Sean Coates made our experience of buying a new vehicle comfortable, and provided ease through the process. He was very knowledgeable, and willing to help us any way he could. We would recommend him to our friends and family! More
by jolene87
Employees Worked With
Sean Coates
Helpful July 22, 2018
Great Experience Ashley is knowledgeable, very responsive and provided an excellent experience purchasing our F150. We highly recommend Ashley to any one looking to pu Ashley is knowledgeable, very responsive and provided an excellent experience purchasing our F150. We highly recommend Ashley to any one looking to purchase a vehicle! More
by Catharine
Employees Worked With
Ashley Muscat
July 18, 2018
Wonderful experience This is great dealership, had an easy and worry free time picking out my car. George clinch was very helpful with all my questions and quick to emai This is great dealership, had an easy and worry free time picking out my car. George clinch was very helpful with all my questions and quick to email back. 10/10 recommended. More
by Danny6688
Employees Worked With
George "Bubba" Clinch, Stephanie Brown
July 17, 2018
Outstanding Customer Service For my first vehicle purchase, I expected a very chaotic experience. Ashley and Stephanie made it very easy for my partner and myself to make the tran For my first vehicle purchase, I expected a very chaotic experience. Ashley and Stephanie made it very easy for my partner and myself to make the transition as smooth as possible. Her understanding of our finances made this purchase possible. I appreciated every single moment of our meetings to break down absolutely everything so that we knew what we wanted. I’m looking forward to enjoying my life in general with my vehicle to make many memories to come. Thank you Ashley and Stephanie! More
by Andrgam89
Employees Worked With
Ashley Muscat, Stephanie Brown
July 16, 2018
Exceptional Service Northwat sales associate Riley went above and beyond to get my husband and I everything we wanted with our new F150. From our first phone call to clos Northwat sales associate Riley went above and beyond to get my husband and I everything we wanted with our new F150. From our first phone call to closing our final deal Riley was professional and always willing to help with anything. We would highly recommend Northway Ford and Riley in the future. Also would like to add a Stephanie Brown was also professional and a pleasure to deal with for all our final details of our purchase More
by Shannon & Tony
Employees Worked With
Stephanie Brown, Riley Hadall
July 12, 2018
Sean is fabulous Shopping for a used vehicle and found Northway. Any of the staff we interacted with were outstanding especially Sean Coates, he could not do enough Shopping for a used vehicle and found Northway. Any of the staff we interacted with were outstanding especially Sean Coates, he could not do enough for us. Sean actually found the previous owner to get a second key. Well done everyone! More
by mj
Employees Worked With
Sean Coates
July 11, 2018
Falsifing a service report My 2018 F150 went in for its first oil change, Supplied my own oil (Amsoil signature series 5w-30 and oil filter). 2- 4litre jugs were supplied by me. My 2018 F150 went in for its first oil change, Supplied my own oil (Amsoil signature series 5w-30 and oil filter). 2- 4litre jugs were supplied by me. Oil capacity states 5.7 l for the3.5 EB. When i got the truck home we started to pack up the truck for our 300klm trip to the cottage when i noticed the volume of oil left in the remaining 4lire jug.There should have been just a shade over half the jug left. 4litres plus 1.7 litres out of the second jug. The second jug was almost FULL, that cant be i asked myself, so i pop the hood pull out the dip stick and almost had a heart attack. THE OIL DIDNT EVEN MAKE IT UP TO THE FIRST HOLE ON THE DIP STICK. Heres where it gets interesting, i phoned the dealership and asked to speak to Mike (the tech who serviced my new 60K truck. Mike i said did you not check the dip stick when you changed my oil. " i dont need to check the dip stick because i know how much oil i put in". I was floored, i said you were almost 2L short. His reply was i thought they were 5L jugs and i thought it was a different engine. They took my vin # on entry and had all the info on my truck including my engine size.If this info is passed on to the tech and he ignors it he doesnt know what he is servicing. What really ticks me off is everything was checked off OK on the service report including the engine oil when it was clearly not OK. Apparently this tech has 20+ years of expeirience . How do i even know if anything was even inspected and not just check off everything because its a 2018. These new hi tech engines with turbo require suffcient oil especially the turbos, I just dread having driven 300kms with not enough oil in the engine. How many other customers vehicle has this guy serviced and not check things because it is a new vehicle. I love my truck and need it to last a long time and this was not a good start on its FIRST scheduled inspection. Would love to hear back a reply from Northway ford. Unsatisfied customer...Mike Selmayer, mikesel@rogers.com More
by Muskoa mike
Employees Worked With
Mike the mechanic
July 10, 2018
Great experience!!! When I was walkIng into dealership he opened and held door for my dad and me and right away asked can I help you? I showed him a deal I found on inter When I was walkIng into dealership he opened and held door for my dad and me and right away asked can I help you? I showed him a deal I found on internet and he took me into his manager office and got a better deal than online 😀 picked and drove the truck I liked and signed papers that day. I was asked when I wanted to pick up truck I asked if it could be ready for Saturday morning and they said no problem but Friday I called and asked if I could pick up truck Friday afternoon and they did plus Arongat was off that day and came in to still fill in paperwork on his day off I really appreciated that so would recommend him and that dealership 👍thank you More
by Urso1972
Employees Worked With
Mike Pizzuti, Aranjot Singh
July 06, 2018
Mack is amazing Mack was extremely helpful, would definitely recommend to all my friends and family. He’s really smart and funny and made my experience really great, Mack was extremely helpful, would definitely recommend to all my friends and family. He’s really smart and funny and made my experience really great, as well as made sure I got into a great car. Thanks again Mack. Julia was absolutely amazing, so great at her job. Very welcoming and kind. So impressed with everything she did. More
by Logan.j.biggs
Employees Worked With
Mackenzie Leies, Julia Kueber
July 04, 2018
Professional and Super Efficient We purchased a 2010 Ford Taurus over the phone with Ashley Muscat without any difficulty. Upon my first visit to the store to see my purchase I wasn' We purchased a 2010 Ford Taurus over the phone with Ashley Muscat without any difficulty. Upon my first visit to the store to see my purchase I wasn't surprised to see anything less than I was told over the phone. Ashley introduced us to Tammy the Business Manager to complete the sale. She kindly offered us extended warranties and other aftermarket products that we are seriously considering. Both ladies are professional and very well versed in the automotive world. They represent the Ford brand with expertise and confidence. Well done ladies. You are a credit to the store and the Ford brand. More
by Len Miliaris
Employees Worked With
Ashley Muscat
