Northway Ford Lincoln

Best experience buying a car We've been in search for a SUV and hadn't found what we wanted and also dealt with overally pushy sale people. Ashley was a nice break from that. She We've been in search for a SUV and hadn't found what we wanted and also dealt with overally pushy sale people. Ashley was a nice break from that. She was very helpful, patient and personal. She made you feel like she was a family friend helping you find a car. Mike helped us with the financing and was fast and knowledgeable. Everything from looking to driving it out was quick and easy. We left happy with our new SUV. When we are ready to buy our second car, I know where and who we will be going to. Thank you! More

Was great I would recommend any one to go there she was really helpful and was willing to work with me she is cheerful and very understanding thanks again I would recommend any one to go there she was really helpful and was willing to work with me she is cheerful and very understanding thanks again More

Overall great Stacey was very friendly and helpful in many way on several questions I was very much informed also not pushy or forceful Would 100 percent recomm Stacey was very friendly and helpful in many way on several questions I was very much informed also not pushy or forceful Would 100 percent recommend buying threw him as I would buy again with him Mike was pretty helpful as well getting my financing all sorted how ever there were time I needed some answeres for things he didnt know or couldnt help me with but great guy to communicate with negotiations and sales Overall was 4.5 outta 5 stars for me More

We love our new Escape! We had a great experience at Northway Ford with the great help from Ashley! She was very professional and knowledgeable about the vechile we were look We had a great experience at Northway Ford with the great help from Ashley! She was very professional and knowledgeable about the vechile we were looking at for purchase. Everyone there was friendly and helpful when we were there on a couple of occasions. More

First Car of Independence Northway got me into my first car after starting a new career. Stacey was a great salesman showing me what there was available within both my budget a Northway got me into my first car after starting a new career. Stacey was a great salesman showing me what there was available within both my budget and my wishlist. Stephanie helped me to secure financing. I was the 3rd in my family to trust Northway as the place to find our vehicles. More

Can't fault the overall dealer experience This was one of the more seamless I have ever had in buying a new car. The salesmanship was informative & transparent. The selling and trade-in proces This was one of the more seamless I have ever had in buying a new car. The salesmanship was informative & transparent. The selling and trade-in process was very efficient. And overall pickup was moved forward to accomodate my schedule. So overall I cannot fault everyone I dealt with who went over and beyond to make this a positive experience. More

Single best customer service experience EVER! Forget every experience you've ever had anywhere as a consumer and prepare to be wowed from start to finish by the team at Northway Ford as they set t Forget every experience you've ever had anywhere as a consumer and prepare to be wowed from start to finish by the team at Northway Ford as they set the bar for how to treat customers! We are return customers for a reason. Right from the initial email we sent inquiring about vehicle availability to the finalizing of the transaction, Stacey and Stephanie both went out of their combined ways to assure our satisfaction and we are definitely satisfied. Five star service without a doubt! King & Benton Redevelopment Corp. Brantford, ON More

Great selection and incentives The dealership selection brought us to Northway the first time. The incentives and straight forward sales staff brought us back the second time. Thank The dealership selection brought us to Northway the first time. The incentives and straight forward sales staff brought us back the second time. Thanks to Chad and Stephanie. More

Awesome first dealership experience I was really hesitant to go through a dealership at the start. When I deciding to go I received amazing customer service and everything was explained I was really hesitant to go through a dealership at the start. When I deciding to go I received amazing customer service and everything was explained very clear. Would definitely recommend this dealership More

Used car sales guy that meets the stereotype We purchased a used truck from Devon this year with a broken sunroof with the promise the roof would be replaced with a new roof. After multiple trip We purchased a used truck from Devon this year with a broken sunroof with the promise the roof would be replaced with a new roof. After multiple trips back and forth with service we cannot get a sunroof that meets Ford new sunroof specs. It has broken several times immediately after it was supposedly repaired to the point of being stuck open. We are finally at a point where it opens and closes and doesn't leak but the front and back glass will not line up and the tint on the two pieces of glass don't match anymore. Our dealings with the service manager Al Banks have been pleasant and he has been easy to work with. We unfortunately have been directed back to Devon now. The dealership cannot seem to give us a 'new' sunroof and Devon just gives you a runaround story with a smirk. We have basically been accused of being too picky and if the roof functions that's all we can get from them. Hopefully the parts and labor warranty we have been told we have isn't also part of his salesman stories as I have zero confidence that after as few trips through the car wash we won't be dealing with a sunroof that leaks again. Having spent my own life working in sales and customer service the conversations we have had with Devon specifically are NOT how you keep a customer with your business. More