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Northway Ford Lincoln
Brantford, ON
1,585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,585 Reviews of Northway Ford Lincoln
November 29, 2019
Aran was extremely knowledgeable, accommodating and great to work with! I am very happy with my new purchase! I will definitely come back to Northway for future purchases as Northway has such a friendly and to work with! I am very happy with my new purchase! I will definitely come back to Northway for future purchases as Northway has such a friendly and welcoming environment. Thanks again to Aran, management team and service! More
by vanessaspurrell
Employees Worked With
Paul Tavernese, Rob Farrington, Al Banks, Aranjot Singh
November 29, 2019
Chad was great with our situation and was able to accommodate us into a newer vehicle. After a slight initial hiccup all was resolved and are very please by the end result. Thankyou so much Chad and accommodate us into a newer vehicle. After a slight initial hiccup all was resolved and are very please by the end result. Thankyou so much Chad and the Northway team More
by bigguy64
Employees Worked With
Chad Murphy, Mike Pizzuti
November 27, 2019
Very friendly, helpful and quick to answer any questions. Was eager to keep us a customer. It was a good experience and would recommend buying to anyone looking for a vehicle! Was eager to keep us a customer. It was a good experience and would recommend buying to anyone looking for a vehicle! More
by Heather
Employees Worked With
Dustin Fenemore, Mirela Hodzic
November 27, 2019
Pleasant buying experience I bought my 2017 Mitsubishi at this dealer and dealt with Dustin. I drove 101Km and I'm glad I did. He was great and very patient and took the time I bought my 2017 Mitsubishi at this dealer and dealt with Dustin. I drove 101Km and I'm glad I did. He was great and very patient and took the time to answer all our questions. I had many questions as this was my first time buying a car. My overall experience was great, from the moment I called the dealer and spoke to Dustin to closing the deal. All the info I was given was accurate and transparent. I am very pleased with my car and glad to have dealt with Dustin. Very good customer service and very diligent people. I highly recommend. More
by lrosalyn
Employees Worked With
Stephanie Brown, Dustin Fenemore
November 27, 2019
Had an awesome experience at Northway Ford. I specifically worked with Molly from the used department and the sale was nothing but great from start to finish! specifically worked with Molly from the used department and the sale was nothing but great from start to finish! More
by john.m
Employees Worked With
Molly DePaulo
November 26, 2019
Ashley was recommended and I see why. She was awesome! She came out to meet me and showed me numerous vehicles on 2 separate occasions which helped me to choose and purchase my 2013 Taurus. Ashley you are She came out to meet me and showed me numerous vehicles on 2 separate occasions which helped me to choose and purchase my 2013 Taurus. Ashley you are awesome thanks from Damon Gaudreau. More
by Damongaudreau
Employees Worked With
Rob Farrington, Ashley Muscat, Mirela Hodzic
November 26, 2019
Sean Cotes is pushy and didnt inform of all details Was interested in used vehicle. my wife visited dealership earlier in the day and dealt with sean. she found him very pushy on the purchase but still Was interested in used vehicle. my wife visited dealership earlier in the day and dealt with sean. she found him very pushy on the purchase but still wanted to move ahead with purchase of the vehicle and did so. I went in to dealership to finish paper work and found there was a carfax incident that was discussed until we were in the finance process which turned us away on the sale of the vehicle. A week later noticed that ownership of our trade in was missing. After contacting sean gave us the run around and now they lost it.Needless to say no happy and WILL NEVER return More
by nfitz
Employees Worked With
Sean Coates
November 26, 2019
Great Experience I was looking for pre-owned car and observed this dealership had good offers. Though this place is far from my place (85kms!) I decided to give a try. I was looking for pre-owned car and observed this dealership had good offers. Though this place is far from my place (85kms!) I decided to give a try. I was skeptical, didnt had any plans to finalize car in couple of test drives but had great experience through out the process which helped me to make my mind on purchasing my first car. Molly diligently followed up in accessing my requirement for car. Kept cars ready for my test drive which saved a lot of my time. So it was a easy decision to make in the end due to her wonderful service. Thanks More
by Ashish
Employees Worked With
Molly DePaulo
November 21, 2019
New car purchase without pressure I have purchased numerous vehicles over the past 40 years. Prior to my latest purchase, I had only bought 1 brand new car (Toyota)--which did not go w I have purchased numerous vehicles over the past 40 years. Prior to my latest purchase, I had only bought 1 brand new car (Toyota)--which did not go well--hence, one reason why I would buy previously owned vehicles. Most of the vehicles were GM cars. Also, prior to this latest purchase, I had purchased three vehicles from Ford dealerships (though 2 of those were in England--the other in Ontario). In England, my wife, and I owned four Ford cars (our first Ford cars). The quality and service from the Ford dealership in England I found to be exceptional. Upon returning to Ontario I found myself buying GM again--which did not go as well as I expected. So, back to Ford--and I found a Ford Focus that held up very well--in fact, I was very impressed. So, this drove my decision to buy another Ford with my recent purchase. After saying I'll never buy new again--here I was buying new. With over 40 years, of purchasing cars, I have had to deal with various salespeople. I found many salespeople too "in my face" or "high-pressure". When I do I would just walk way. When I find a dealership and a salesperson I like to deal with I would stick with them--repeat business. My problem was I no longer had such a relationship in Brantford with any dealer/salesperson. Stacey Cooke at Northway Ford in Brantford sold us a new Ford Fusion. His approach was friendly, not in my face. Throughout the process, he was drilled with my on-going questioning--where he would answer all of them, not just as a matter fact, but it was a dialogue--questioning would go back and forth. It appeared Stacey wanted to understand our requirements--what was important and what was not important. He could then offer suggestions and alternatives. I got the impressions that throughout the purchasing process Stacey made himself available--i.e. perhaps changing his work hours to work with us. Mike Pizzuti, whom we dealt with in regards to the financial side of the transaction, went as expected, relatively smooth. Mike promptly responded to email and phone queries, post the sale. It was a bit high-pressure when it came to up-sale the transaction on other products, that we backed away from. The problem with the up-sale process was what they wanted to sale me. Before signing, I had previously indicated that there were two items I wanted to purchase, but needed quotes, options, etc. They failed to followup with these items, items I wanted to buy. These items likely required the Parts Department, which was closed during the transaction, but I think there was opportunity for them that they missed out on. Repeat business is possible here--thank you, Stacey and Mike, for friendly service. More
by clsturgeon
Employees Worked With
Stacey Cooke, Mike Pizzuti
