Northway Ford Lincoln

Excellent salesperson Had some concerns about dealing with north way Ford as I had a negative experience back in 2008. Shared my concerns with the salesman (Chris Lye).and Had some concerns about dealing with north way Ford as I had a negative experience back in 2008. Shared my concerns with the salesman (Chris Lye).and he assured me that I would not have any concerns with this purchased. We took vehicle for test ride and found it pulled to the side. Returned to dealership Purchased vehecile and shared concerns about vehecile which was written down. When I returned for finance car, I mention to the finance lady and she again wrote down concerns Picked up car, drove home and noticed car still had original pulling. Appointment was set up to bring car in. Waited for car about 45min and the was given a bill for $200.00 plus. Refused to pay bill. Bill taken to finance office as salesman was notin that day. Bill was returned paid. Is it common to pay $200.00 plus for an ailment. Thank you for your time. Joan Martin More

Just fair We bought a used Ford Fusion, but after we had agreed on the price, we were referred to the Business Manager to finalize the deal, and learn about the We bought a used Ford Fusion, but after we had agreed on the price, we were referred to the Business Manager to finalize the deal, and learn about the extended warranties available. If we had realized the car we loved only had 6,000 kms left on the manufacturer's warranty, and the cost of the warranties available for purchase, we would have held out for a much better deal. Once home, we pulled out the Vehicle Purchase Agreement to see if it was, in fact, binding. Seeing it was, we decided we had to live with it. My suggestion would be - don't trust the salesman to inform you of such things BEFORE the deal is made. More

Very Happy Customer I love my new truck and I had a great experience buying it! Everyone was very friendly and helpful. Chris and Lori were amazing! I will be going back I love my new truck and I had a great experience buying it! Everyone was very friendly and helpful. Chris and Lori were amazing! I will be going back in the future, and will recommend Northway Ford Lincoln to all my family and friends! More

Couldn't be happier Excellent customer service. Being a returning customer we traded in two of our vehicles and was able to get two new 2014 models that we absolute lov Excellent customer service. Being a returning customer we traded in two of our vehicles and was able to get two new 2014 models that we absolute love for the same price we were paying before. They have taken care of any questions and concerns we have had in a timely manner. I'm sure we continue to have fords in our driveway for a very long time! More

SUV Purchase We recently purchased our third vehicle from this dealership. Our salesman, Stacey Cooke, went above and beyond to assist us. All of the staff are e We recently purchased our third vehicle from this dealership. Our salesman, Stacey Cooke, went above and beyond to assist us. All of the staff are extremely pleasant and easy to work with. I have a few questions and they were answered fully. I was apprehensive about trading in my current vehicle as there was nothing wrong with it; we just went with a newer model. After speaking with staff, they completely understood and assured me I would not regret my decision. I have been driving my 2013 Ford Escape (our third Escape) only for a short bit and I am already in love with it. More

Great service. Chad Murphy Sold us the car. Great salesman nice and friendly. When we come back we will ask for Chad. Northway Ford Lincoln Brantford is the way Chad Murphy Sold us the car. Great salesman nice and friendly. When we come back we will ask for Chad. Northway Ford Lincoln Brantford is the way to go. More

Thank you NORTHWAY FORD! As soon as I walked ino the dealership I was met by Chris Lye. Within moments I knew that He would be the one I'd buy a new vehicle from! Chris is fri As soon as I walked ino the dealership I was met by Chris Lye. Within moments I knew that He would be the one I'd buy a new vehicle from! Chris is friendly, disarming, knowledgable, and honest. He was personable but maintained a level of professionalism. I felt like I'd made a trusted friend and left believing that if I ever had any questions or concerns about my new Ford Escape, he really would help me! There wasn't a question he didn't have te answer for. He spent nearly an hour showing me all the bells and whistles in my new vehicle, making sure I knew how to work everything before I left the lot! Since then, he has called to see how I love my Escape and if there was anything he could help me with! He is seriously the best salesman I have ever met! Ford is lucky to have him! Lori Wilson was also amazing. In fact today when I went into the dealership to give them something, she actually remembered my name, as did Chris! She explained the financial end of things very well. She was patient to answer all my questions and didn't make me feel pressured in any way. I will highly recommend NORTHWAY Ford in Brantford to everyone I know! I will tell them to ask for Chris Lye and tell them when it comes time to talk money, thy will be in good hands with Lori Wilson. Thank you Chris and Lori!!! I LOVE MY FORD ESCAPE!! More

2014 Ford Escape I had excellent service throughout my whole experience. Chris Birley was very knowledgeable, helpful and cared enough to listen to what I really wante I had excellent service throughout my whole experience. Chris Birley was very knowledgeable, helpful and cared enough to listen to what I really wanted in a new vehicle. I received everything on my checklist and was driving off the lot within 24 hours, with my new vehicle with zero problems or headaches. Paul Tavernese and Lori Wilson were also wonderful to work with and helped everything go so seamless. Best experience I have ever had with a dealership. More

Best truck buying experience I have ever had! The customer service was top notch with friendly and honest staff. Rob went out of his way to make sure I was taken care of. It was an honor to do bu The customer service was top notch with friendly and honest staff. Rob went out of his way to make sure I was taken care of. It was an honor to do business with Rob Farrington. I would recommend to anyone looking for a great deal and honest sales to visit Rob at Northway Ford. Garry B More

Great experience, I found the deal online drove 270 kilometers to buy the car, Great deal and Andrew was a pleasure, very helpful! Did most of the deal online or by pho I found the deal online drove 270 kilometers to buy the car, Great deal and Andrew was a pleasure, very helpful! Did most of the deal online or by phone, he was very prompt with getting back to me. More