Northstar Ford Calgary
Calgary, AB
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 8:30 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Excellent service The staff in the service team are always friendly, helpful and deliver what they promise. It's great to be kept fully informed as the work progresses The staff in the service team are always friendly, helpful and deliver what they promise. It's great to be kept fully informed as the work progresses if there is an issue. Nothing to do with the person I dealt with but the fact that it took weeks to get a simple part to deal with a service recall issue was poor. More
Amazing Service Department, Excellent Service, Every Time Have only great things to say about every experience I have had with the service department at Northstar Ford. Fiona Rae is my girl and she always ta Have only great things to say about every experience I have had with the service department at Northstar Ford. Fiona Rae is my girl and she always takes great care of me. I don't worry about my car, because they worry about it for me and that is just what I need! More
I was treated very well The service adviser relate with me well and did my service very well, they are very good people, I ask her series of questions and she answer me The service adviser relate with me well and did my service very well, they are very good people, I ask her series of questions and she answer me More
Friendly, quick and efficient. Given that it was my first visit for service since I purchased my 2015 Ford Escape, I was a little unsure of the process. Fiona made me feel right at Given that it was my first visit for service since I purchased my 2015 Ford Escape, I was a little unsure of the process. Fiona made me feel right at home, and explained how everything was going to work. I was very impressed with how friendly she was. When I left to go to work, she asked if I needed a transit ticket or a shuttle ride (I had already arranged a ride). I also appreciated the follow-up e-mail and phone call to let me know my vehicle was ready. Pick up was a breeze. As I was in and out in 5 minutes. Well done. More
Fast and great service It always so great to take my car in to Northstar Ford Calgary.The service is excellent and fast Brittany. Was knowledgeable and proved excellent se It always so great to take my car in to Northstar Ford Calgary.The service is excellent and fast Brittany. Was knowledgeable and proved excellent service. I could not believe how fast they work on my car. Excellent customer service and with positive energy More
Great Service but Pricey I found the dealership very efficient in setting up the appointment and providing the service. My service contact was extremely friendly and efficien I found the dealership very efficient in setting up the appointment and providing the service. My service contact was extremely friendly and efficient with feedbacks and delivery. My only challenge was that I have since found that the additional services received could have been received cheaper elsewhere. More
helpful professional courteous Helpful professional, and courteous service Telephoned and advised of battery needing replacing at some point before cold weather or use that might Helpful professional, and courteous service Telephoned and advised of battery needing replacing at some point before cold weather or use that might be a drain to it and were able to quickly replace it More
Oil change service excellent Great service. First class treatment from Fionna. She is amazing. Every time i come in she is more then helfull and very knowledgable. I recommend f Great service. First class treatment from Fionna. She is amazing. Every time i come in she is more then helfull and very knowledgable. I recommend ford and this deallership all the time. super happy. More
Warranty repair and Regular Maintenance visit Overall very pleased with thoroughness of NStar team's willingness to find cause of my issue. It was a tricky situation and they took extra time to t Overall very pleased with thoroughness of NStar team's willingness to find cause of my issue. It was a tricky situation and they took extra time to test it few times and contact Ford Canada as well. Communication was great throughout process. More
Took $2000. Bait, and ask $2,000 deposit, Wrong car released. re-order after 3weeks argue, made me wait HALF YEAR for new car, -> Never give me back the deposit, Bait, and ask $2,000 deposit, Wrong car released. re-order after 3weeks argue, made me wait HALF YEAR for new car, -> Never give me back the deposit, I lost $2,000. because I needed new car, couldn't wait it anymore. They are nice BEFORE made a contract. Detail: When I and my wife went to see a dealer on September 2015, I supposed to buy Explorer XLT, but ordered the Limited instead, because of the dealer who was Jason Suitor explained very well about the capabilities of the Limited before I ordered the car. Over two months later, the car came in, but there was few noticeable scratches which were okay for me, but no function installed the dealer told us.-It was Blind Spot Light, my wife always wants the function, so I am for sure he told us it is included as standard. They gave me options which doesn't make sense such as 1. Just pick the (wrong)car up. 2.pay extra and wait more two months. I ordered the 4wheels drive for the winter, but when they finally agreed with re-order of the car, I wasted three weeks again, because the dealer didn't want to have responsibility anymore and the manager, Greg Amir didn't answer well. We had to E-mail several times, and made voice massages keep going. When I asked refund of the $2,000 deposit, they denied. We waited another over two months, but it never comes till early of February. ; the manager told me that he will push it, so it won't wait as much as I did. I couldn't believe that I paid $2,000 of down payment and wait almost 6months for a car. Really disappointed about the Service of North Star Ford, and I had to get another car instead waiting it. I lost my deposit. More