Northstar Ford Calgary

Good Expereince Dropped off my company work truck for a vibration issue. Cassandra did the intake of the vehicle. I was little cranky when asked to check all the ligh Dropped off my company work truck for a vibration issue. Cassandra did the intake of the vehicle. I was little cranky when asked to check all the lights with her as I feel doing so is part of the service and does not value my time. I just want to get in and out fast. Cassandra dealt with me very graciously to make sure I was satisfied. Work to the truck was completed and problem solved. More

Good response to my presence I had trouble with phone messages being returned. Everything else went well and I hope when they install the parts tomorrow that things go well as we I had trouble with phone messages being returned. Everything else went well and I hope when they install the parts tomorrow that things go well as well. More

Quick appointmnet provided; excellent communication I received a quick appointment time - having a problem with a dome light staying on. Great communication from the staff -- I dropped the vehicle the I received a quick appointment time - having a problem with a dome light staying on. Great communication from the staff -- I dropped the vehicle the night before and received a call in the morning that they had it in and would be in touch once more was known. I received a call back from one of the managers mid-day advising what his review of the problem was and the results from his service technician. Can't ask for more -- thanks team! More

On a recall from Ford for transmission problems. Were very helpful and efficient. I had booked an appointment to have service done. They took care of the situation and I came back later to pick up my Were very helpful and efficient. I had booked an appointment to have service done. They took care of the situation and I came back later to pick up my truck. More

Great customer service very accommodating for customer service needs. very friendly and my car was ready very quickly which was great. good service done as well. would recom very accommodating for customer service needs. very friendly and my car was ready very quickly which was great. good service done as well. would recommend. More

Going the extra mile The people at north star Ford especially Casandra in service went the extra mile dealing with my warranty company to get me covered also she kept me i The people at north star Ford especially Casandra in service went the extra mile dealing with my warranty company to get me covered also she kept me in the loop during the whole process More

Completely painless Brought my mustang in for warranty work, everything went smoothly, I was confused about how to proceed when I got there as I hadn't been before. I wa Brought my mustang in for warranty work, everything went smoothly, I was confused about how to proceed when I got there as I hadn't been before. I wasn't aware I just had to drive in and parked in the lot instead. No big deal but it would be great if I had been told how things worked when I made the appointment. More

effective, efficient, pleasant Driving to work I had a check tire pressure light come on. I was close to Northstar Ford. I stopped in without an appointment wanting help. The servic Driving to work I had a check tire pressure light come on. I was close to Northstar Ford. I stopped in without an appointment wanting help. The service rep immeadiatly defused my tension and took control of the situation. My truck was fixed in a timely fashion. Communication between myself and the service rep was excellent. Count me in as a very satisfied customer. More

Good staff at this place. The staff there is very understanding and patient. I gave them a hard time but they maintained a good composure. I may have lost my cool but they di The staff there is very understanding and patient. I gave them a hard time but they maintained a good composure. I may have lost my cool but they did not. More

Great service , as usual. Mitch takes a lot of pride in his work. Just a genuinely nice guy. A pleasure to deal with. I recommend Northstar's service department , as usual. Mitch takes a lot of pride in his work. Just a genuinely nice guy. A pleasure to deal with. I recommend Northstar's service department to everybody. More