Northstar Ford Calgary

Same terrible service as usual I had my vechicle sent to Ford for insurance work as my sunroof blew up, was told it was complete and finished so I dropped off the rental vechicle go I had my vechicle sent to Ford for insurance work as my sunroof blew up, was told it was complete and finished so I dropped off the rental vechicle got a drive to Ford body shop only to find the tarp for the sunroof not attached to the track and oil finger prints and the water stains not removed, it was to be fully detailed and there was still glass thru out, I then was told to get my rental back and it would be taken care of over the weekend detailed in tip top shape, enterprise came and picked me up again for the rental after wasting 2 hours of time I had the rental again. Called Wednesday again to pick up, water stains and glass still there nothing done I was told Ford only gets $20 from my insurance company for detailing so that's as good as it gets. I said the deal you have with my insurance company is not my problem but yours. I told the insurance company from the beginning the service is terrible there and I should of went somewhere else so now my insurance pays another company to detail my vechicle and I am in a rental again More

Nothing but the best service! I had issues with my 2016 f150 in regards with the battery being dead and needed it to be towed to the dealer ship, with a long list of warranty work I had issues with my 2016 f150 in regards with the battery being dead and needed it to be towed to the dealer ship, with a long list of warranty work that need to be done. The service department at Northstar Ford is amazing, they took care of everything that need to be done to my truck. More

Fantastic and efficient all around Cassandra was polite and technically knew what she was talking about. Jim enhanced the service experience through his professional and courteous m Cassandra was polite and technically knew what she was talking about. Jim enhanced the service experience through his professional and courteous manner while driving me to work and back to Ford later that day. More

EXCELLENT, PROMPT, POLITE SEVICE ALWAYS. THEY CARE. THANKS! I have always had excellent service and many times they have gone beyond normal expectations to accommodate my needs as they realize I'm a busy person I have always had excellent service and many times they have gone beyond normal expectations to accommodate my needs as they realize I'm a busy person. Rob Meade has been outstanding in his leadership! I was pleased with the prompt attention to detail by Lianne who is new but very efficient, Thanks again Service team! More

2012 F150 service in Feb 2017 The vehicle service was completed quickly with no issues or surprise extra charges. I could almost have waited around at the dealership because it was The vehicle service was completed quickly with no issues or surprise extra charges. I could almost have waited around at the dealership because it was completed in about 90 minutes. More

Knowledgeable and friendly staff. Great customer service. I bought a 2016 Ford Focus from the used car lott at Northstar Ford. The sales staff is very knowledgeable and thorough. I approached the used car dea I bought a 2016 Ford Focus from the used car lott at Northstar Ford. The sales staff is very knowledgeable and thorough. I approached the used car dealership on their day off and Ray Jeffrey's from the new car dealership helped me get multiple test drives and choose my vehicle thereafter. He checked in on me throughout the sale process to make sure everything went smoothly. The financial service manager, Mike Issa provided me with excellent customer service with regards to getting me competitive finance rates and working with my budget at the time. I also got introduced to the Service Manager, Damian Banick. He gave me the 411 on my maintenance plan and put my mind at ease. I am not particularly impressed with the performance of the heated steering wheel on my car. Hope they look into it for me going forward. Overall, I had a great experience. More

Great customer service, fast and friendly environment. The service was great. I did not wait too long for my vehicle to be serviced considering that I have my 2 years old child with me. They have toys, boo The service was great. I did not wait too long for my vehicle to be serviced considering that I have my 2 years old child with me. They have toys, books and coloring in the lounge. More

Service work on truck I have the ford protection plan and all was looked after which makes it easy for me. You know that they look over everything and make sure that everyt I have the ford protection plan and all was looked after which makes it easy for me. You know that they look over everything and make sure that everything is up to par. Cassandra was great and kept me informed of everything that was done, much appreciated. More

service Fiona was very informative and made me aware of some things I did not know about my prepaid service package. I would recommend Fiona to other Ford own Fiona was very informative and made me aware of some things I did not know about my prepaid service package. I would recommend Fiona to other Ford owners More