Northstar Ford Calgary

Oil change Clear details given before and after service, very efficient check in and service completed is a reasonable amount of time. Would recommend ford for s Clear details given before and after service, very efficient check in and service completed is a reasonable amount of time. Would recommend ford for service. More

Fiona I greatly appreciate how hard Fiona works to support me in having our vehicles serviced. I may not like the bill however she is great! :) I greatly appreciate how hard Fiona works to support me in having our vehicles serviced. I may not like the bill however she is great! :) More

Very friendly but didn't pay attention to mechanical detail We brought our 2014 F150 in before the 100K warranty expired. Had two days of warranty work done. Immediately after the truck made a metal on metal We brought our 2014 F150 in before the 100K warranty expired. Had two days of warranty work done. Immediately after the truck made a metal on metal grinding noise. Phoned in and were told it wouldn't damage the vehicle to drive it so no hurry - once diagnosed we were told we couldn't drive it until it was fixed due to damaging the engine. Over the phone I was told it had nothing to do with the warranty work and was a new issue. Told twice that it was a new issue and had nothing to do with the two days of work by the service agent. Upon diagnosis the mechanic installed the incorrect relator plate inside the bell housing. The agent insisted it had nothing to do with the warranty work and said the belts were not touched during the two day warranty work - we then pointed out 3 times the belts were removed on the work summary. The mechanic realized the issue was the bell housing. Now the insulating pan cover under the truck is falling off - contacted the service agent today to get new screws - we have zap strapped it on - have not yet heard back. The number provided by Ford is their general number. Either provide a direct number or ask our service agent for our contact information. She will know. More

Purchase of explorer Great experience, My only regret is I wish I would have extend my lease to 25000km per year. I disnt realize how many km i would be putting on Great experience, My only regret is I wish I would have extend my lease to 25000km per year. I disnt realize how many km i would be putting on More

Expectations not met I always feel like I'm being "up-sold" service at this dealership and the miscellaneous shop costs can never be accounted for when inquired about. On I always feel like I'm being "up-sold" service at this dealership and the miscellaneous shop costs can never be accounted for when inquired about. On top of this the manager has terrible customer services skills and treated me like I'm lucky to have their service, not that he's lucky to have my business! More

Nicole Argyle Nicole was great, no pressure sales over many months of deciding on a vehicle, no nagging phone calls to follow up. She followed up once after the in Nicole was great, no pressure sales over many months of deciding on a vehicle, no nagging phone calls to follow up. She followed up once after the initial meeting with a call and she understood my situation. She checked in once a month or so later via text. Other sales guys from other dealers called, emailed and pushed hard for a sale. I hate that and Nicole was far better to deal with. Nicole was the reason I bought new from Northstar. More

Service Great service. Friendly service rep. Cassandra does a great job making sure I am taken care of. Willl keep coming back. Please add a complimentary cle Great service. Friendly service rep. Cassandra does a great job making sure I am taken care of. Willl keep coming back. Please add a complimentary cleaning in the future. More

Expectations met Communication was prompt and I was kept in the loop about how much it would all cost and how long it would take. No complaints. Communication was prompt and I was kept in the loop about how much it would all cost and how long it would take. No complaints. More

Excellent Body Shop Service There was a gap between the hood and side fender over the wheel of my 2016 Fusion. The service dept identified a clamp needed to be put in by the bod There was a gap between the hood and side fender over the wheel of my 2016 Fusion. The service dept identified a clamp needed to be put in by the body shop because the whole front fender needed to be pulled to get it. I left the car overnight and got Jim the Shuttle guy to pick me up. So surprised when I saw my car: sparkling clean in and out! Even my dirty winter floor mats in my trunk had been washed and placed in my car. Wow! So impressed! More

Used Ford Purchased Privately! Brought our car in to have a new key made. Very expensive but quick and efficient service. An appointment was set for the next day for programming the Brought our car in to have a new key made. Very expensive but quick and efficient service. An appointment was set for the next day for programming the key. While the car was there we decided to get an oil change and the car checked out. We had great service all around, and a quote was given for new tires. Very friendly and efficient service by knowledgeable staff! More