Northstar Ford Calgary

Standard service and previous work repair Quality and friendliness was good. Disappointed that I was charged labour to repair their own mistake from a previous work order. Not a top notch cust Quality and friendliness was good. Disappointed that I was charged labour to repair their own mistake from a previous work order. Not a top notch customer service choice. More

Great Customer Service Easy checkin, accurate review of the work to performed and Northstar always has great promos on services! Fiona is knowledgeable, professional and tho Easy checkin, accurate review of the work to performed and Northstar always has great promos on services! Fiona is knowledgeable, professional and thorough! A great service department is main factor when I purchase a new vehicle and Northstar delivers. More

quick and good service took my Ford Escape in for an oil change on a Friday morning. THe service was done within one hour and a half. Service was very good. took my Ford Escape in for an oil change on a Friday morning. THe service was done within one hour and a half. Service was very good. More

Great service and great work The people here did a great job getting my repair work priced out, setting up a rental in the interim, and getting my truck fixed. The people here did a great job getting my repair work priced out, setting up a rental in the interim, and getting my truck fixed. More

Service My service agent listens to what I need and ensures that everything is done correctly and on time. She is also very communicative so I am always aware My service agent listens to what I need and ensures that everything is done correctly and on time. She is also very communicative so I am always aware of my vehicles status More

No Response I dropped my car at morning time, and got the promise I can get it back at afternoon. At afternoon, there was no call or email. I tried to call the I dropped my car at morning time, and got the promise I can get it back at afternoon. At afternoon, there was no call or email. I tried to call the service department around 4:30pm, there was no answer and I left a voice mail with my detailed info. However, No one called me back until the next morning. I tried to announce the problem, all their staff give me the same answer“ I do not know what happened." I feel bad about the service experience. More

Service is improving ...more customer service required. I dropped off my vehicle at the service department last Tuesday for an oil change and to have a recalled part replaced. Serviceman was efficient and I dropped off my vehicle at the service department last Tuesday for an oil change and to have a recalled part replaced. Serviceman was efficient and polite. Mentioned that work would take several hours and that he would call me when it was ready. I never did get the call. I arrived several hours later and found that my Explorer was parked outside, I checked inside with another service person and was told that it was ready and to go,to,the service window to pay my bill. I approached the gal and was told that the paper work had not shown up and waited in the lounge area. Twenty minutes later I checked again and another girl found the paper work in a tray on the other side of the room. Thank you Carmen, otherwise I would still be sitting there waiting. Still need some customer service tune- ups there. I should have been called to say that the work had been completed. Secondly when I first arrived, first girl should have said, let me check to see where your paper work is! More

Recall Issue Fiona has helped me from multiple dealerships and is always a pleasure to deal with. She's the best! Called and made an appointment. They fixed my car Fiona has helped me from multiple dealerships and is always a pleasure to deal with. She's the best! Called and made an appointment. They fixed my car and had it back to me two hours later. Really awesome since my folks were in the hospital and we needed the car back asap. You're the best Fiona!! More

Super star service department As usual, your service department was top notch especially Fiona Rea. She is extremely friendly and helpful as to my needs. This girl is a definite as As usual, your service department was top notch especially Fiona Rea. She is extremely friendly and helpful as to my needs. This girl is a definite asset to your company,she's friendly,knowledgeable, and a definite pleasure to deal with. Keep representing your company well Fiona.See you next service,Brian. More

Superb, Professional Experience Our salesman, Ray Jeffrey, is a major reason we chose Northstar and the Escape over several like vehicles that we test drove in our search. He is grea Our salesman, Ray Jeffrey, is a major reason we chose Northstar and the Escape over several like vehicles that we test drove in our search. He is great. Ray took as much time as I on my own and then with my husband needed to select the right vehicle for us. He really wanted to sell us a Ford; he was passionate and knowledgeable about his product and not at all pushy. He made sure that we knew as much as we could about the Escape. A huge thanks to Ray. I have recommended him to 2 people since we bought our Escape and will continue to do this. Mike made the necessary paperwork easy to get through. We enjoyed working with him. Tanya was very helpful with us novices with the many changes in a 2017 vehicle, our first new vehicle in 17 years. She was very friendly, patient and informative. More