Northstar Ford Calgary

No Response I dropped my car at morning time, and got the promise I can get it back at afternoon. At afternoon, there was no call or email. I tried to call the I dropped my car at morning time, and got the promise I can get it back at afternoon. At afternoon, there was no call or email. I tried to call the service department around 4:30pm, there was no answer and I left a voice mail with my detailed info. However, No one called me back until the next morning. I tried to announce the problem, all their staff give me the same answer“ I do not know what happened." I feel bad about the service experience. More

Service My service agent listens to what I need and ensures that everything is done correctly and on time. She is also very communicative so I am always aware My service agent listens to what I need and ensures that everything is done correctly and on time. She is also very communicative so I am always aware of my vehicles status More

Super star service department As usual, your service department was top notch especially Fiona Rea. She is extremely friendly and helpful as to my needs. This girl is a definite as As usual, your service department was top notch especially Fiona Rea. She is extremely friendly and helpful as to my needs. This girl is a definite asset to your company,she's friendly,knowledgeable, and a definite pleasure to deal with. Keep representing your company well Fiona.See you next service,Brian. More

Recall Issue Fiona has helped me from multiple dealerships and is always a pleasure to deal with. She's the best! Called and made an appointment. They fixed my car Fiona has helped me from multiple dealerships and is always a pleasure to deal with. She's the best! Called and made an appointment. They fixed my car and had it back to me two hours later. Really awesome since my folks were in the hospital and we needed the car back asap. You're the best Fiona!! More

Service is improving ...more customer service required. I dropped off my vehicle at the service department last Tuesday for an oil change and to have a recalled part replaced. Serviceman was efficient and I dropped off my vehicle at the service department last Tuesday for an oil change and to have a recalled part replaced. Serviceman was efficient and polite. Mentioned that work would take several hours and that he would call me when it was ready. I never did get the call. I arrived several hours later and found that my Explorer was parked outside, I checked inside with another service person and was told that it was ready and to go,to,the service window to pay my bill. I approached the gal and was told that the paper work had not shown up and waited in the lounge area. Twenty minutes later I checked again and another girl found the paper work in a tray on the other side of the room. Thank you Carmen, otherwise I would still be sitting there waiting. Still need some customer service tune- ups there. I should have been called to say that the work had been completed. Secondly when I first arrived, first girl should have said, let me check to see where your paper work is! More

Superb, Professional Experience Our salesman, Ray Jeffrey, is a major reason we chose Northstar and the Escape over several like vehicles that we test drove in our search. He is grea Our salesman, Ray Jeffrey, is a major reason we chose Northstar and the Escape over several like vehicles that we test drove in our search. He is great. Ray took as much time as I on my own and then with my husband needed to select the right vehicle for us. He really wanted to sell us a Ford; he was passionate and knowledgeable about his product and not at all pushy. He made sure that we knew as much as we could about the Escape. A huge thanks to Ray. I have recommended him to 2 people since we bought our Escape and will continue to do this. Mike made the necessary paperwork easy to get through. We enjoyed working with him. Tanya was very helpful with us novices with the many changes in a 2017 vehicle, our first new vehicle in 17 years. She was very friendly, patient and informative. More

Great service as usual Best thing I ever did taking up the option of the service plan when I bought my new truck - making the appointment is easy - always at the time I want Best thing I ever did taking up the option of the service plan when I bought my new truck - making the appointment is easy - always at the time I want - drop the truck off - get a call when the service is complete - pick the truck up ant a time that suits - perfect no hassle and quick More

Excellent & Fast service I brought my truck in for a scheduled service and the team had it in and out in very little time. wifi in waiting area was nice to be able to complete I brought my truck in for a scheduled service and the team had it in and out in very little time. wifi in waiting area was nice to be able to complete work. Multiple Northstar teammates asked if there was anything I needed. More

Great experience and friendly service. North Star ford was extremely helpful with my Ford Flex issue with the first phone call. They got me in right away to service and Cassandra was so so North Star ford was extremely helpful with my Ford Flex issue with the first phone call. They got me in right away to service and Cassandra was so so friendly and helpful and knowledgeable. They actually helped me save money but made sure to do all the repairs necessary. And an amazing job detailing my kid messy flex!! Thanks everyone! More

Very satified with service They did fine work on a difficult problem. Wiring faults in a new vehicle. Happy with outcome. Will continue to service my truck at this dealership. They did fine work on a difficult problem. Wiring faults in a new vehicle. Happy with outcome. Will continue to service my truck at this dealership. More