Northstar Ford Calgary

Repair of convertible top I had my car in for the repair of the convertible top, which was completed. The same problem occurred again after a couple of days. I left my car th I had my car in for the repair of the convertible top, which was completed. The same problem occurred again after a couple of days. I left my car there over the weekend and on Monday, it was decided to replace the entire top. This was done and the top is working properly at this time. More

could not have been happier-George Thorne and his employees. The Bodyshop was so very helpful and did eerything they said they would. They warned me there might be some problems adead of time so there were no un The Bodyshop was so very helpful and did eerything they said they would. They warned me there might be some problems adead of time so there were no unexpected problems. It took the time they told me and a 10 year car looks almost new now.I needed repair on the roof and the hood.. More

Oil change Great service every time. Everyone is professional, friendly. The work is done in the time they say it's going to take so I can judge if I need to go Great service every time. Everyone is professional, friendly. The work is done in the time they say it's going to take so I can judge if I need to go home and wait or wait at the dealership. More

Long Wait I brought my truck in for MY 7:30 appointment (oil change) and I was staying to wait for it. Given a pager to wait in the lobby, over 2.5 hour later I brought my truck in for MY 7:30 appointment (oil change) and I was staying to wait for it. Given a pager to wait in the lobby, over 2.5 hour later I get call on my cell phone. I asked why did you guys using the pager that you gave me. Reply was didn't know you were here waiting. I asked how long does this service usually take, reply about 1 hr. I comment that if I knew it would take 2.5 hrs, I wouldn't have sat there to wait for it. More

Car detailing My wife took her car in for a detailing. We were both very satisfied with the end result. The work was done professionally and on time. My wife took her car in for a detailing. We were both very satisfied with the end result. The work was done professionally and on time. More

Great Ford Service Station Northstar Ford is an excellent services provided by the professional and friendly team. I am visiting the station since five year and consistently imp Northstar Ford is an excellent services provided by the professional and friendly team. I am visiting the station since five year and consistently improved service is my experience. More

professional job! The service gives me a fully satisfaction.They are very professional and considerate!Good job!Also, you can enjoy hot coffee.Every one here is friendl The service gives me a fully satisfaction.They are very professional and considerate!Good job!Also, you can enjoy hot coffee.Every one here is friendly. More

Service I neded my driver side mirror replaced.I was treated very well from all aspects.From parts to instalation it was great.I will return for further servi I neded my driver side mirror replaced.I was treated very well from all aspects.From parts to instalation it was great.I will return for further service. More

Another Job Well Done As always, the service call for my truck was completed quickly and efficiently...Great Service Staff Team. Fiona is the best !!!! Thanks Team Later As always, the service call for my truck was completed quickly and efficiently...Great Service Staff Team. Fiona is the best !!!! Thanks Team Later Dean More

If it wasn't for Fiona we would never be back. My truck had a recall. I called the service department, booked an appointment to get the recall fixed. Service advisor was advised of recall and ser My truck had a recall. I called the service department, booked an appointment to get the recall fixed. Service advisor was advised of recall and service needed. My appointment was confirmed the night before. I got to to dealership to the service department. Was greeted by a lady (forget her name) normal procedure was handled. Once she went into her computer she advised me the parts were not in and this could not be completed. Nothing was explained to me. She was extremely rude and abrupt like it was my fault. I was upset as I took the day off work, hauled my kids and made arrangements for this recall service to take place as booked. She had my truck called back and went into the back. I left her desk and stood outside confused and upset. Fiona saw me leave and quickly come outside asking what happened as I looked so upset. She got the entire story, assessed the problem and advised me she would look further into this and call me back. She was extremely apologetic and explained everything in great detail. I left the dealership and within 15 minutes Fiona had called me back and had my truck serviced as booked. She went above and beyond her service. I left there thinking I would never ever go back. After my expiernce with Fiona I will continue to use this dealership. she was amazing, explained how the recall works and was very professional. Your other service advisor defiantly made me feel like I was a big inconvenience. More