Northland Volkswagen

When I booked my oil change they couldn’t give me a quote or time frame. When I showed up for my appointment they said it would be an hour. After an hour, they said they didn’t know how much longer, after 2 or time frame. When I showed up for my appointment they said it would be an hour. After an hour, they said they didn’t know how much longer, after 2 hours they said they didnt know how much longer but they could shuttle me if I needed to go somewhere. I wouldn’t make it back before closing and they said I couldn’t pay for my service in advance. After 2 1/2 hours I said I needed to go and they said my car hadn’t gone in yet. They said booking a time doesn’t guarantee a time. I said I didn’t know when I would be available to bring it back and they didn’t care. I asked for compensation and they said they said they would look into it but I have not heard back. More

Friendly, alert young lady met us and explained the process and time frame. Everything was done as planned and on time. I always feel confident that everything was done professionally. Patricia Cl process and time frame. Everything was done as planned and on time. I always feel confident that everything was done professionally. Patricia Clark More

Great prompt service had me back on the road in no time. All the employees were professional. Will continue to get my Tiguan serviced here. All the employees were professional. Will continue to get my Tiguan serviced here. More

The service was great. Friendly staff. I am happy with the work that was done on my car. Friendly staff. I am happy with the work that was done on my car. More

I had an excellent experience with the service department at the Northland Volkswagen dealership thanks to the service advisor Kelsey Rivest who was there when I drove in to drop off my vehicle and picked up at the Northland Volkswagen dealership thanks to the service advisor Kelsey Rivest who was there when I drove in to drop off my vehicle and picked up. From start to finish, she was incredibly friendly, professional, and attentive. What is usually a stressful experience getting service done on my vehicle was made easy and stress-free because of her. More

Service was good. The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion More

Thanks to Charlene (service advisor) and Pete (service tech). Great service and quick turn around time tech). Great service and quick turn around time More

Fast and efficient service. Advisor very customer service oriented. Helped me out with screws for my front license plate Advisor very customer service oriented. Helped me out with screws for my front license plate More

Airbag malfunction with my vehicle within two months of purchasing, told it was not covered by warranty and had to order in part. Made an appointment for three weeks away and the service person didn’t sche purchasing, told it was not covered by warranty and had to order in part. Made an appointment for three weeks away and the service person didn’t schedule it properly. On appointment day I was told I needed to make another appointment because of this error so the following week when I brought it in, after a couple of hours they called and said they forgot to order the parts! So now I have to bring it back a third time for the same issue. Seriously regretting purchasing a VW at this point. More

Excellent customer service! I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what I took my car in for an oil change and to replace a fog light. They also did a full inspection for free and sent me a detailed email explaining what my car needed and how much each item would cost. All I had to do was check the boxes for the work I wanted done — I really liked how simple and clear that was. But the thing I’ll never forget, and the reason they will always be my shop, is their kindness. They kept my car for over a week because I had nowhere to park it. That meant so much to me. Thank you so much for your exceptional service, Northland Volkswagen. You truly go above and beyond for your customers! More