Northland Volkswagen

Das Awesome. It doesn't get much better. The success of any brand is when your team lives the brand, and Alanna is pure VW. We have had multiple experiences with Alanna, and when i say "e The success of any brand is when your team lives the brand, and Alanna is pure VW. We have had multiple experiences with Alanna, and when i say "experiences", it is simply that, an authentic experience. At no point through the process on multiple occasions do you feel like you are being sold anything, she is simply educating you and connecting you with the best "fit" for your life and particular situation. I recently changed careers and my beautiful Touareg was no longer viable as we needed two cars. Alanna guided us through the process, and ensured that both myself and my wife were completely happy, and that both vehicles fit for our lives. I am in no way a "car guy", but I do love simplicity and design, and VW checks off both of those boxes for me. Alanna was more like a tour guide for us, showing us all the attractions, and making sure we got to the right destination. Her personality is infectious, and she absolutely went out of her way on both occasions that we were back at VW for new vehicles, even staying till what i believe was 11 pm or later to help us make the deal. Alanna is the new generation of vehicle sales... she connects on a personal level, is highly knowledgeable, and makes the client feel like they have an internal partner who is working for them. Alanna also brings one of the most integral qualities to the job that is sorely missing from many other dealerships and sales people... she actually listens. I never recommend people as a general rule of thumb, partly because I don't like having the responsibility of being held accountable for a bad experience with a recommendation... I would have absolutely no hesitation recommending Alanna. She will make this the easiest major decision you will ever make in your life. Guaranteed. More

Great staff Nikki my sales girl was so wonderful, kind, understanding and patient when she helped me get into my new baby! I'm 22 years old and it was my first ti Nikki my sales girl was so wonderful, kind, understanding and patient when she helped me get into my new baby! I'm 22 years old and it was my first time buying a new vehicle all by myself and the staff at the dealership was genuine and not pushy in the slightest even though I was young. They took the time to explain the details and do there best to get me the right deal. When I decide to upgrade for my next life stage I will be going back! More

Wonderful service Took my Jetta in for it's first oil change and also mentioned that the driver's seatbelt buckle wasn't working right earlier in the year, wouldn't lat Took my Jetta in for it's first oil change and also mentioned that the driver's seatbelt buckle wasn't working right earlier in the year, wouldn't latch or if it did latch it would come undone occasionally while driving. It seemed to correct itself, or so I thought. Upon inspection I was told that the buckle did not seem to be totally right so because of safety concerns they did not want me to drive it without getting a new one, (covered under warranty). They ordered it right away but wasn't coming until the next day so a rental car was arranged for me right away so I wouldn't be without a vehicle. The shuttle driver picked me up at home and dropped me off at the rental place and waited there with me to make sure everything was all set up there for me. I have never been to a service dept. that has given me such good/quick/reliable service. I definitely would recommend this dealership/service dept. for your vehicle. More

You'll be taken care of🙂 The staff is friendly and committed and very helpful. Nikki provided me with lots of information to help pick the car that would suit me best and pati The staff is friendly and committed and very helpful. Nikki provided me with lots of information to help pick the car that would suit me best and patiently listened to my ideas. She is wonderful, friendly and didn't make me feel pressured. She even helped me retrieve a lost CD that I had left in my trade-in🙂Trevor expertly handled the finances and made sure I'm taken care of no matter what life brings. Manou was lovely and professional and had the mountain load of paperwork organized. Ron had the luck of handing me my new car and his sunny charming personality was much appreciated. More

Excellent experience I bought a new 2016 Tiguan last week and experienced the best services of buying a vehicle. All the staff I had met there were friendly and helpful. I bought a new 2016 Tiguan last week and experienced the best services of buying a vehicle. All the staff I had met there were friendly and helpful. Harsha, my sales, had tried his best to satisfy all my request. Trevor and Gligin had provided me the best finance and warranty advise. Ron explained clearly all functions equipped with the car when I picked it up. They deserve the excellent rate. More

Got My Golf R serviced for A crack in the Cruise Sensor I was recently driving on the Highway between Edmonton and Calgary when I realized my cruise control was not working. When I arrived in Edmonton I c I was recently driving on the Highway between Edmonton and Calgary when I realized my cruise control was not working. When I arrived in Edmonton I called South Edmonton Volkswagen to take a look at the car which I had only recently purchased and they Eventually quoted me a 4000$ quote. I was extremely shocked by this, that it wasnt covered by warranty. I instantly called Oliver and he calmed me down and looked into the matter. Unfortunately the most unsatisfying part of all this is that they did not end up getting the situation fixed quickly enough in Edmonton and I had to bring the car back to Calgary. Once in Calgary Oliver and his people quickly took the car in, were able to find a way to run the problem under warranty and have me back driving in a timely manner. I could not be happier with the level of communication and friendliness provided by the staff of Northlands and could only wish the other dealers around Canada would provide the same level of service. I find it a little unsettling knowing that if something does go arry I will only get the quality of service I expect from Northlands and not other Volkswagens. Or maybe it is just that one specific location where I got nothing but cold stares and even colder responses. Thanks to Oliver for everything he did, he truly made me happy I made the choice to buy my Golf R from his team at Northlands! More

We bought a wagon! A really cool one. We wondered in a little uneasy with the process ahead and met Nikki. What a relief! She was so helpful and relaxed with us. Our test drive was great. We wondered in a little uneasy with the process ahead and met Nikki. What a relief! She was so helpful and relaxed with us. Our test drive was great. She showed us so many of the wonderful features. We really weren't sure what brand of vehicle we wanted when we began our process. That first ride in the Golf Sport wagon quickly helped us decide. More

Excellent service, highly recommended Nikki is the type of sales person who responds after hours to address your questions. Comes in on her day off if that's the day you chose for pick-up. Nikki is the type of sales person who responds after hours to address your questions. Comes in on her day off if that's the day you chose for pick-up. Takes photos of you in goofy poses next to your awesome new car. Recommends music that showcases the audio capabilities. She is someone you want to deal with. Indeed, strictly speaking my 'experience' with each of the employees was excellent. I only rate quality of work a 4 star because no one noticed that I got 3 tyres of one brand, and a single tyre of another! I don't know who to assign 4 stars to instead of 5, but that is the only individual I would rate below a 5. More

Did the impossible on the R Great service and support to get me into the much sought after Golf R. I really appreciated the effort and attention to detail. Great service and support to get me into the much sought after Golf R. I really appreciated the effort and attention to detail. More

Out of town search I was in the market for the new 2016 Golf Wagon and had sent out e-mails to numerous dealerships with my specific requirements. I was headed away fro I was in the market for the new 2016 Golf Wagon and had sent out e-mails to numerous dealerships with my specific requirements. I was headed away from my home office when I sent the e-mail and left detailed instructions on how to help me and when to contact me. Matt went out of his way to help and was the only dealer that was able to follow my instructions. Dealing with him was a pleasure and if I am ever in the market again he will be the first person I contact in the future. Thanks Matt for your help and professionalism, it was greatly appreciated. ---Jill from Fernie More