Northland Volkswagen

How car sales should be We are part of the diesel trade back program. To be honest, we did have VW off our list as a replacement vehicle for obvious reasons. But we talked to We are part of the diesel trade back program. To be honest, we did have VW off our list as a replacement vehicle for obvious reasons. But we talked to Oliver, the new car sales manager, who had sold us the diesel and he was fair and as helpful as he could be. He set us up with Nikki Ngo to show us the TIguan. I can't recommend Nikki enough (and the rest of the new car buying experience at Northland Volkswagen). I am old enough to have experienced enough of the car sales techniques that brought the industry such a bad rep. Nikki was how it should be: no pressure, understood the vehicle well, talked about our needs, the different value propositions for each vehicle and was willing to spend the time we needed. She worked through the various additional services like warranties without pressure, staying factual so that we understood what was available and why we might or might not want it. She followed up with questions we had if she didn't have an immediate answer. We decided n a Tiguan. At car pick up time, Manou in Finance went the extra distance for us and was professional and competent. It really ended up being a great car buying experience that was relaxing, fun and actually enjoyable. VW should be very grateful that they have people like this in their dealerships. More

Great Customer Service Darrel and Jamie were very helpful when I chose to trade-in my VW TDI couple days ago. When I had questions, they were able to find solutions to suppo Darrel and Jamie were very helpful when I chose to trade-in my VW TDI couple days ago. When I had questions, they were able to find solutions to support me making the final decision. Their customer skill is highly appreciated. More

Best staff, best service! Always in and out with no issues and the mechanics are always super friendly. Would recommend this dealership to anyone driving a VW! There's never a Always in and out with no issues and the mechanics are always super friendly. Would recommend this dealership to anyone driving a VW! There's never a long waiting list to get in for service and they get it done within a couple of hours! More

Great service Both Harsha and Ron were extremely knowledgeable and helpful. Our situation was one that was a bit complicated because of the whole buy back of our J Both Harsha and Ron were extremely knowledgeable and helpful. Our situation was one that was a bit complicated because of the whole buy back of our Jetta - but it went smoothly without any problems. Ron walked through all the details of our new car and explained all the bells and whistles and made it fun - not boring! Would recommend this dealership for sure! More

"A friend in the car business, that’s Matt Moro". - Lee Matt is a friend in the car business. He is an excellent guy to deal with, very knowledgeable, informative and helpful. In Matt’s friendly manor he ke Matt is a friend in the car business. He is an excellent guy to deal with, very knowledgeable, informative and helpful. In Matt’s friendly manor he kept me up to date every step of the way and stayed in contact often. Matt listened to what I wanted in a new vehicle and found exactly what I was looking for. Northland Volkswagen is a quality dealership with excellent customer service. This is my second Volkswagen purchase from Northland and I will continue to be a loyal customer and would not hesitate to recommend Matt and the entire Northland Volkswagen Team to anyone looking to purchase a quality vehicle from an exceptional dealership. I very much enjoyed Ron Roberts who went through the delivery of my vehicle with me. Ron set up all the preset radio stations that I wanted, explained all about the various systems of the car, the various service intervals, he even set up the Bluetooth link in the car and made sure I knew how it works. Terrific job all around guys. Cheers, Lee More

Thank You! I want to thank Nikki Ngo for her assistance in purchasing my first Volkswagen. Nikki created a non-pressure environment, and provided numerous pertin I want to thank Nikki Ngo for her assistance in purchasing my first Volkswagen. Nikki created a non-pressure environment, and provided numerous pertinent details on a variety of cars that ultimately assisted me in feeling comfortable with my purchase. Nikki's patience and guidance were extremely helpful, and translated into positive experience in all aspects. I'd absolutely consider returning for future vehicle purchases, and would recommend Northland Volkswagen to prospective purchasers. More

Great assistance! I just wanted to thank Eric in Parts for being very helpful with my purchase of hubcaps for my non-Volkswagen rims. Although it probably seemed like a I just wanted to thank Eric in Parts for being very helpful with my purchase of hubcaps for my non-Volkswagen rims. Although it probably seemed like a very simple and quick transaction, his cheerful attitude and positive customer service were very appreciated. He also made sure they were properly installed! I'd definitely come back to Northland for larger purchases! More

Very Helpful and Knowledgeable Staff I have dealt with Northland for over 8 years now, and purchased 3 VWs from them in that time. The sales staff take great trouble to understand one' I have dealt with Northland for over 8 years now, and purchased 3 VWs from them in that time. The sales staff take great trouble to understand one's needs and relate those needs to one's budget. Until I started dealing with Northland, I used to dislike the whole process of buying cars, both here and in the UK. Dealing with the sales staff at Northland is a pleasure - there's no sales pushiness and the whole approach of the staff is patient, realistic and thoroughly professional. Because of my positive experiences with Northland, I have recommended them to a number of friends. Anyone who wants a VW should go there as a first port of call. More

They kept their word that the repair could be done quick! The door bolt had to be replaced. It went fine and it allowed me not to be delayed in my Friday schedule. Thanks again. Lise The door bolt had to be replaced. It went fine and it allowed me not to be delayed in my Friday schedule. Thanks again. Lise More

More than was expected Great pre-service communication. (Always with a human-being!) When I arrived, I was cheerfully greeted and taken through exactly what would happen. An Great pre-service communication. (Always with a human-being!) When I arrived, I was cheerfully greeted and taken through exactly what would happen. And, most importantly, when my vehicle would be ready. It actuality, it was ready earlier than expected. Terrific experience all-around. More