Northland Volkswagen

Ask to speak with Alanna Toogood If your considering a VW product, I would encourage you to speak with Alanna. Her customer service is expceptional. She's very well informed about the If your considering a VW product, I would encourage you to speak with Alanna. Her customer service is expceptional. She's very well informed about the product line and she's not 'that kind' of pushy sales person. Rather, she helps you understand the different vehicles and what each one offers, so you can make an informed decision. Thanks Alanna! More

Matt DaSilva, great salesman! I had no issues buying at Northland Volkswagen. Matt was friendly and accomodating and made buying easy. 5 stars! Matt was receptive to private-market I had no issues buying at Northland Volkswagen. Matt was friendly and accomodating and made buying easy. 5 stars! Matt was receptive to private-market pricing that I had found and did not waste my time with petty negotiations or underhanded sales tactics - things I would usually expect from a dealership. The car is in great shape and had almost every feature I was hoping to find. Super positive experience and I would recommend him to anyone looking for a new Vee Dub. More

Poor and Slow service I made an appointment to address a recall notice on my 2010 Passat. Apparently there could be sharp pieces of metal that could hit you if your airbag I made an appointment to address a recall notice on my 2010 Passat. Apparently there could be sharp pieces of metal that could hit you if your airbag was engaged. When I made the appointment at 11:00 am I was told that it would take approximately one hour. I went to Walmart for the hour and bought some items were perishable and went back within the hour to find that my car was not complete. While in Walmart they phoned me after an half hour and said that my battery was dead. I told them that I had just driven it there and that it was dead as they tell you to leave your car keys in your ignition and that activates the lights which drains your battery. But after I talked to my husband he told me to go ahead and get the new battery. Little did I know that they charged me $69.50 to install a battery that takes 5 minutes to install. They kept me waiting until 1:00 pm which made me late for my next appointment. I had mentioned when I checked in that the spare tire continually makes noise in the back even after tightening several times. He said that he would have the mechanics look at this. That never happened. When I finally received my car i quickly unloaded my groceries and placed the shopping cart along side of their building. As I was getting into my vehicle, a lady from inside Northland Volkswagen started yelling at me to return my cart. I said if you hadn't kept me for an additional hour I would have had time. What has happened to customer service. More

Easy and professional sales experience We really enjoyed our sales experience with Northland Volkswagen. Nikki took time with us and was very knowledgeable about the car. Guy and Oliver w We really enjoyed our sales experience with Northland Volkswagen. Nikki took time with us and was very knowledgeable about the car. Guy and Oliver were professional and helpful in working out a deal with us. All in all a very good experience. Thank you Northland Volkswagen! More

great customer service As the owner of a 2013 TDI Jetta I really wanted to trade up to a fixed 2015 TDI Jetta . I stopped by in April Harsha quickly found me the car that As the owner of a 2013 TDI Jetta I really wanted to trade up to a fixed 2015 TDI Jetta . I stopped by in April Harsha quickly found me the car that I wanted . Over the next 3.5 months we emailed back and forth, whenever I had a question he responded quickly with all the information I needed. When I arrived to pick up my car he greeted me and we chatted while I waited for the ricepoint rep. More

Exceptional top notch customer service! We have been the customers of Northland Volkswagen for over 20 years. Just recently we were in the market for a new car and was recommended to Jamie W We have been the customers of Northland Volkswagen for over 20 years. Just recently we were in the market for a new car and was recommended to Jamie Wedgerfield. After my experience with Jamie I have nothing but good things to say. He didn't see us as just a customer but more like a friend/family member. I felt very welcomed and he took the time and effort to make sure all of our request and questions had been looked after. If anyone is in the market for a new car I give two thumbs up for Jamie Wedgerfield. Besides the exceptional service from Jamie the other members on the sales team had been fantastic. Manou Glijn from Fiance, and Ron Roberts have been of great help and provided fantastic customer service. I highly recommend Northland Volkswagen for anyone looking to receive the best service as you will not be disappointed. More