Northland Volkswagen

Price gouging! Recently had an oil-change appointment for my TDI Passat with instructions to top-up the ad-blue (normally checked at oil service intervals) and check Recently had an oil-change appointment for my TDI Passat with instructions to top-up the ad-blue (normally checked at oil service intervals) and check the cabin filter. When I looked at the bill on my way out I noticed the reason the bill (including a cabin air filter) was over $300; it included $65 charge for labor refilling the ad-blue (on top of the charge for the fluid -- and subsequent standard charges for "shop materials.") When asked, service advisor Dan Weber said, "that's the standard charge - 1/2 hour." REALLY? It takes me about 7 to 10 minutes to run into the auto parts place, purchase a jug, fill it up, and throw away the container, so I can assume a trained mechanic can do it in even less time than little old me. When confronted with the question, the look I received from the service advisor said, "Oops, busted! I'll just tow the party line and tell him that's just how things are done." If it takes a mechanic 5 minutes to do an ad-blue fill, and they're paying him or her $50 per hour, they're actually making $730 profit per hour on ad-blue fills. Sound fair? Other than that the rest seemed in line, and I didn't have time to take advantage of the courtesy wash. Maybe it's a good thing -- they might have charged me another half-hour labour??? More

Love it! Must get one! Happy to write this review for my new purchase of Volkswagen Jetta 2017. Excellent customer service by Matt DaSilva! Very accommodating to my sched Happy to write this review for my new purchase of Volkswagen Jetta 2017. Excellent customer service by Matt DaSilva! Very accommodating to my schedule, vast knowledge in economic merchandising, and the look and feel of a new car-Amazing! My decision was made easy to purchase with his expertise, he just had all the right detailed information. Ill be back ;-) Kind Regards, Sherry T More

Best experience purchasing a car Buying a car was easy and pleasant. Service was incredible at pick-up. You can tell they like their work here. Would recommend them to anyone wanting Buying a car was easy and pleasant. Service was incredible at pick-up. You can tell they like their work here. Would recommend them to anyone wanting a good experience purchasing a car. More

Love My New VW! I recently purchased a new 2018 VW Tiguan Highline through Matt Moro at Northland Volkswagen - All I can say is WOW! I was looking for an SUV that was I recently purchased a new 2018 VW Tiguan Highline through Matt Moro at Northland Volkswagen - All I can say is WOW! I was looking for an SUV that was both economical and visually appealing. The 2018 Tiguan is all that and SO much more! My experience with Matt was truly one of a kind. He was patient, knowledgeable and actually listened to what was important to me in purchasing a new SUV. I would 100% recommend both Matt and Northland VW. Thank you for making a big “life” purchase a truly wonderful experience! More

Very professional Oliver the sales manager went above and beyond helping us get into the car as soon as possible. Matt Moro was very informative about my new Passat. He Oliver the sales manager went above and beyond helping us get into the car as soon as possible. Matt Moro was very informative about my new Passat. He was always able to give me a clear answer on my question. More

A completely enjoyable purchasing experience Harsha was a pleasure to work with, he approached me immediately, respected my time and my existing/previous knowledge of the vehicle, and was very pl Harsha was a pleasure to work with, he approached me immediately, respected my time and my existing/previous knowledge of the vehicle, and was very pleasant to chat with. The test drives were great and Harsha provided just the right amount of information but didn't pressure me or attempt to sell me something I didn't want. Harsha also respected my time during pickup (the usual delivery employee, Ron, was running late) and got me on my way quickly (this was almost a direct replacement of my previous lease-return so I appreciated Harsha pragmatically agreeing (but not assuming) I didn't really need to see all the same features over again. Manou in Finance was also great to work with; she remembered us from before (this is our 3rd VW at Northland) and provided a pleasant personal touch during the financial part (which is usually where it gets less enjoyable!). Thank you to both of them! More

Purchasing a new 2017 Passat Thank you to Carmen Huber for all the hard work putting together the deal on our new 2017 Passat. I would highly recommend Carmen and Northland Volksw Thank you to Carmen Huber for all the hard work putting together the deal on our new 2017 Passat. I would highly recommend Carmen and Northland Volkswagen to anyone who is looking for a new VW. Carmen was very professional, knowledgeable and extremely pleasant to deal with. It was because of her that we were able to get the deal done quickly and without any hassle. So if you are in the market for a VW see Carmen Huber. Manor Glijn was a delight to deal with in finance and is another reason why we went back to Northland VW. Kevin Bradley made the deal happen. Thanks to all the staff. More

The Most Pleasant Experience I have nothing but compliments in my experience with Northland Volkswagen. The entire process from start to finish has been superb. I walked in knowin I have nothing but compliments in my experience with Northland Volkswagen. The entire process from start to finish has been superb. I walked in knowing what I wanted and walked out with fantastic results. I'd like to personally thank Matt Moro for helping me find a car that was both in my budget and a pleasure to drive. As well, the entire finance team (Minou, Guy and Jared) for their exceptional cross-provincial service. You guys rock! I look forward to dealing with you in the future (: More

Such an excellent experience Before I went to Volkswagen, I tried 3 other brands. They were awful. Personally I believe first time to meet someone, you record everything negative Before I went to Volkswagen, I tried 3 other brands. They were awful. Personally I believe first time to meet someone, you record everything negative or positive. From the beginning till the end I had pleasent experience. So I'm happy to chose this company and for sure this branch. Thank you guys.... More

Excellent and professional experience! I had a really great experience at Northland Volkswagen. I came in looking to buy my first car not really knowing what I wanted, and Matt helped me na I had a really great experience at Northland Volkswagen. I came in looking to buy my first car not really knowing what I wanted, and Matt helped me narrow down the must haves and consider other factors I didn't think of before. He was so patient and professional all the time, followed up with me regularly after the first meeting, and when I finally decided on my car (a different one than what I was first considering) Matt helped me work out a great deal. Guy was also great and explained all the extended care plans and financing afterwards. If you are as nervous or unsure about the whole buying process as I was, then Matt is the salesperson for you. You will come out feeling very comfortable and reassured that you have made the right decision! More