Northland Volkswagen

Fantastic Sale's Experience I recently purchased a brand new 2017 Classic Beetle from Northland Volkswagen and my experience with Matt from beginning to end was so fantastic. I I recently purchased a brand new 2017 Classic Beetle from Northland Volkswagen and my experience with Matt from beginning to end was so fantastic. I would highly recommend Matt to anyone who is looking for a car (and yes we all know it can be a stressful experience at times) but he took my concerns seriously and genuinely wanted me to be completely happy with the car. Best of all the surprise of my new Beetle waiting outside my house was the icing on the cake. Thanks Matt! More

Excellent Sales Representative Has the pleasure of working with Matt who is a great salesman. He was easy going, helpful, and caring. I would highly recommend working with Matt dire Has the pleasure of working with Matt who is a great salesman. He was easy going, helpful, and caring. I would highly recommend working with Matt directly if you plan to buy from this dealership! More

First Car purchase! Great experience I bought my very first car from Alex and had the best experience. I've been shopping around at other dealerships and must admit that Alex and Northlan I bought my very first car from Alex and had the best experience. I've been shopping around at other dealerships and must admit that Alex and Northland Volkswagen was the most comfortable and honest experience I've had. They were very patient with all of the questions I had as an inexperienced buyer. Would highly recommend Alex! More

2017 Golf R Oryx Pearl White Jason Hofer was very knowledgable and enthusiastic throughout my whole car-buying experience. This was my first VW purchase and the most money I'd ev Jason Hofer was very knowledgable and enthusiastic throughout my whole car-buying experience. This was my first VW purchase and the most money I'd ever spent on a new car so I appreciated his patience with me through the process. More

2015 Volkswagen Tiguan Everyone we worked with at Northland Volkswagen were awesome and I would definitely recommend them to anyone looking into buying a Volkswagen! Nikki a Everyone we worked with at Northland Volkswagen were awesome and I would definitely recommend them to anyone looking into buying a Volkswagen! Nikki and Manou went above and beyond to make sure that everything worked out with trading in my vehicle and finding a Tiguan that fit my budget; even staying a little bit past hours to make sure that all of our questions were answered. I LOVE my Tiguan and hopefully if I upgrade I will get to work with them again in the future! More

Passat cc Matt Moro is nice guy and great customer service and lots of knowledge about cars .i was driving ram sports and looking for trade in for something go Matt Moro is nice guy and great customer service and lots of knowledge about cars .i was driving ram sports and looking for trade in for something good on fuel . He explained me about the cars really good and I made my mind to buy really nice cc 2.0L turbo :), Love my new cc . I will look forward to recommend Volkswagen and Matt Moro for sure !! More

Vehicle never ready on time Had a VW recall done recently, went to pick up the car two hours after it was promised told the car was ready but could I come back as they could not Had a VW recall done recently, went to pick up the car two hours after it was promised told the car was ready but could I come back as they could not do an invoice. Pointed out invoice can be mailed to me, as I am on my way to Edmonton, then asked if I could wait for the invoice but it will be some time. I said no just give me the keys after visiting someone in the back the said my car would be brought round. Not a good or friendly experience More

Great Experience. This was my 5th VW, and second from Northland. I was dealing both with Jason and Oliver and the experience was fantastic. Received the deal I was look This was my 5th VW, and second from Northland. I was dealing both with Jason and Oliver and the experience was fantastic. Received the deal I was looking for and delivered right away. I will definitely recommend them and will personally be back! More

Wheels lock with no hope I purchased my VW Passat from another dealership with two set of tires (Winter and Summer). This winter I was swapping them and damaged my locking lug I purchased my VW Passat from another dealership with two set of tires (Winter and Summer). This winter I was swapping them and damaged my locking lug key and that is when the adventure began. I visited my original dealership and after 3 hour and a bill they did little to help me resolve the issue. I called around and Northland service immediately said come in and we will help. The first visit they spent a hour and removed one lug but the keys they had did not do the job so they told me to call back in 2 days and ordered 2 new keys. I came back the following Friday and they worked on the car for another 3 hours with many techs and no luck then that is when Ivan stepped in to help. He was working with the mechanics in the back ground and already had a plan to resolve my issue and asked me to come back in a couple days .....no bill at all yet. So I returned the following week and Ivan had ordered the right tool to get the job done and after another 3 hours they remove the damage lug nuts and I did not have to get them drilled out. Ivan ensured that his team would resolve this issue, supported them till it was complete and gave them the tools they needed to do the job properly. Also his attention to detail, customer service, commitment to resolve my issues was outstanding. Now I spent allot of time in the waiting room, Ivan and his team were extremely busy resolving much bigger issues but he always gave me updates on the progress (good and bad). He leadserhsip in the service department has trickled down to his entire team and I have would highly recommend this service shop to any VW owner. His amazing customer service has made me look for a new VW SUV from Northland in 2017. Keep up the good work Ivan and the team More