Northland Volkswagen

Car buying made easy We recently purchased a car for my 80 year old mother. Jason was very organized and helpful from the minute we walked into the dealership. We were u We recently purchased a car for my 80 year old mother. Jason was very organized and helpful from the minute we walked into the dealership. We were unsure which Jetta mode l we would purchase Jason made every effort to pull cars up and show us each of the cars we were interested in. During the test drive he put my mother at ease and treated her with the utmost of respect. When negotiating to buy the car he was very clear about the process and as a result we were able to close the deal quickly. Jason really made buying the car an enjoyable experience. More

Matt made it easy. Matt was referred to me and I was not disappointed. He tries to find your need and take the time to make sure that all the process from choosing the r Matt was referred to me and I was not disappointed. He tries to find your need and take the time to make sure that all the process from choosing the right vehicle, to deal it and the follow up will be easy. I went to other dealership or vendor but no success. Matt really worked for me so I can be happy. I will always remember my experience with him. He is awesome. Thank you very much Matt, without your help, I would not be driving my VW. Great work Matt !! Just like Matt Moro, Manou worked to make the process easier and worked hard to satisfied my experience of getting my car. Thank you Manou, you were a really big help. More

Northland makes buying a car so easy!!!! Doug at Northland was so patient and thorough in answering all of my questions and helping me obtain the best deal possible for my trade in and for my Doug at Northland was so patient and thorough in answering all of my questions and helping me obtain the best deal possible for my trade in and for my new car! I absolutely love my new car and I know I will return to Northland in the future! More

Great sales Darrel was outstanding in sales. He went out of his way to ensure that I got a good deal on a trade in, and was courteous as well as knowledgeable. Darrel was outstanding in sales. He went out of his way to ensure that I got a good deal on a trade in, and was courteous as well as knowledgeable. More

Good serivice,great deal! Matt has very kind and nice guy! helped me get the best deal in town! Also give me a great deal for my trade in! Matt has very kind and nice guy! helped me get the best deal in town! Also give me a great deal for my trade in! More

Vw Wagen Carmen and Jared were both very helpful and knowledgeable about everything. Will continue to go back over and over when it comes to service. Thanks to Carmen and Jared were both very helpful and knowledgeable about everything. Will continue to go back over and over when it comes to service. Thanks to everyone there More

I am always treated so well when I walk in I gave a 5 star because my experience yesterday, and every other service I have had, are always quick and easy. Always informative on the possible iss I gave a 5 star because my experience yesterday, and every other service I have had, are always quick and easy. Always informative on the possible issues needing attention. I am a VW lifer! More

Jane is fantastic! Just wanted to say what a pleasant encounter I had with Jane this morning. She is cheerful, knowledgeable and an all-around joy to deal with. Just wanted to say what a pleasant encounter I had with Jane this morning. She is cheerful, knowledgeable and an all-around joy to deal with. More

Worst customer experience In spring 2017 I privately purchased a Volkswagen CC sedan. The previous owner had a warranty with the vehicle that was meant to provide full coverage In spring 2017 I privately purchased a Volkswagen CC sedan. The previous owner had a warranty with the vehicle that was meant to provide full coverage for any Volkswagen services needed. I spoke to a Northland Volkswagen representative who informed me that the warranty would be automatically transferred from the previous owner to myself after the purchase was completed. I later discovered that the warranty had never been transferred so I talked to a different representative who told me the company doesn’t do this automatically and I would have to transfer the warranty over to my name myself by filling out paperwork, paying the expenses and mailing it to a PO box in Ontario. After I had gone through this process of manually transferring the warranty, I discovered that the warranty was set to expire in 3 months. Again I spoke to a representative to figure out whether I should renew it or let it expire. The employee I dealt with urged me to renew the warranty, he claimed this was the only way to find out if the warranty would provide coverage and not to worry about expiration because I could still receive some sort of benefit by keeping the warranty. Taking his advice, I paid the fee to renew the warranty. I then had to speak to five different employees to find that I had been misinformed and the warranty had no value after expiration. They were unable to provide me with any coverage. On March 12-13 2018, I needed the following services done for my vehicle including; transmission flush, brake fluid flush, rear brake and rotor replacement (using my own parts I purchased). I spoke to several different employees who all quoted me various different prices. The first person I spoke to quoted the services at $775, the second $860, and after the services $980. After receiving the services I ended up paying $926. There was a lot of uncertainty and confusion in dealing with each representative in both circumstances. I felt as if each one just passed me onto the next, not knowing how to properly address the situation. I was also treated very rudely by a specific employee in store. Irregardless, I feel as if I dealt with each employee with patience and persistence. I was very ill on these days and did not appreciate how much stress I went through to simply get answers and receive proper service. My family and I all own Volkswagen vehicles and are loyal customers to the company. I have dealt with employees of your company several times and have had many positive experiences before this, specifically with Jennifer and the shuttle service worker. When I was paying for my services few employees were talking about leaving northland volkswagen in front of me. No wonder why no one cares and misguide. I lost time and money when dealing the last two times with northland volkswagen. More

Great experience That was cool calm collected and not pushy. Matt was very helpful and professional throughout the entire process. Would definitely buy another car fro That was cool calm collected and not pushy. Matt was very helpful and professional throughout the entire process. Would definitely buy another car from Matt. More