
Northland Volkswagen
Calgary, AB
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I purchased a 2024 Volkswagen Atlas and have been consistently frustrated by ongoing issues with the VW Car-Net system. The vehicle does not respond to remote commands through the Car-Net app — no re consistently frustrated by ongoing issues with the VW Car-Net system. The vehicle does not respond to remote commands through the Car-Net app — no remote start, lock/unlock, or vehicle status updates. I’ve brought the car to this dealership three separate times, and despite their efforts, the issue remains unresolved. Each visit has ended with vague explanations, no real fixes, and no clear communication about next steps or escalation. For a brand-new vehicle, this kind of connectivity failure is disappointing — and for the dealership to be unable to address it after multiple attempts is even more frustrating. I expected better from both Volkswagen and this dealership, especially considering how heavily VW markets their digital features. I hope they find a solution soon, but until then, I can’t recommend this dealership based on my experience. More
Indeed, your sale and parts team were good, but I came across a staff who worked in service department.was making me so upset. I had my old Rabbit always had services in Fifth Avenue Volkswagen, I felt v across a staff who worked in service department.was making me so upset. I had my old Rabbit always had services in Fifth Avenue Volkswagen, I felt very comfortable with their service department. Today was my first appointment with your dealership after I bought a new Tiguan in your dealership. She didn’t explain me what happened on my car when I approached her to pick up my car. She just asked me to sign the paper and asked me to wait her at front. She didn’t tell me that my car wasn’t fixed and I will be contacted again upon the part arrival next week. If I didn’t ask her and I didn’t know my car wasn’t be fixed when you drove my car in the front side. My car’s seatbelt bucket was not working properly, I asked her what did I do, I could not fasten my seatbelt because it wasn’t be buckled. She said “I don’t know” and no advice at all, then she walked back to the garage. I felt she was not caring me at this stage as a customer and she didn’t have heart to do her job. I wonder if I will still come again for any service in the future. More
Friendly, knowledgeable, and skilled parts and service team. Very easy process for drop off and pick up. Of the options in Calgary this store is head and shoulders above the others. It’s the people! team. Very easy process for drop off and pick up. Of the options in Calgary this store is head and shoulders above the others. It’s the people! More
The staff at Northland VW are phenomenal, Banks and Yuda are both very straight and upfront about everything. I didn’t not feel pressured into purchasing anything during our whole interaction. This is also are both very straight and upfront about everything. I didn’t not feel pressured into purchasing anything during our whole interaction. This is also the only dealership that had the vehicle I wanted, so whoever stocks the vehicles, I’m assuming it’s Yuda did a fantastic job. I was at first nervous to get back into a German car after working with BMW’s and Mini’s but after speaking to Banks and knowing that he was a technician for Volkswagen and had owned several in the past was comforting. I just have to say the sales team as well as Madison are the most genuine sales people I’ve ever dealt with, and I’ve dealt with a lot of sales people working at the dealerships. More
I had my winter tires swapped out, the service writer was a great very attentive young lady and very helpful, all went well. I would like to now why my dash cam was disconnected for the service call ?, I d a great very attentive young lady and very helpful, all went well. I would like to now why my dash cam was disconnected for the service call ?, I did get it hooked up again after the service call Thank you More
Review is based on service from Steve. Had some concerns and Steve was there ready to help - he is willing to go above and beyond. 5* for him to getting things done! Had some concerns and Steve was there ready to help - he is willing to go above and beyond. 5* for him to getting things done! More
I have dealt with Northland VW for many years. Alex the salesman and Brock the finance manager were both very thorough and flexible with coming to an agreement over my new, used VW Beetle. I love Alex the salesman and Brock the finance manager were both very thorough and flexible with coming to an agreement over my new, used VW Beetle. I love it and can’t thank Northland enough!! More