Northland Volkswagen

excellent all the way around. They have always been good to me over the years. The product & service is excellent . Keep up the tradition!! People always stop & admire VW vehicl They have always been good to me over the years. The product & service is excellent . Keep up the tradition!! People always stop & admire VW vehicles. More

Great service! Very helpful. Goes above and beyond each time I'm in to give me the best advice on my vehicle, as well as making sure I'm getting the best deal. Very helpful. Goes above and beyond each time I'm in to give me the best advice on my vehicle, as well as making sure I'm getting the best deal. More

Great sales she helped us get the right vehicle for a good price and communication was great service was great financing was easy and fast great dealer she helped us get the right vehicle for a good price and communication was great service was great financing was easy and fast great dealer More

Excellent experience with a small repair job I brought my car in on Tuesday to Northland Volkswagen to replace the GTI emblem on my front grill, the "T" had gone missing at some point.  I was ext I brought my car in on Tuesday to Northland Volkswagen to replace the GTI emblem on my front grill, the "T" had gone missing at some point.  I was extremely impressed by the Customer Service received and wanted to write some feedback to that Service would not go unnoticed.  Upon turning in to the Dealership, Matt DaSilva was in another vehicle pulling out of the Dealership and yelled out the window "Hey Derek!  I'll be right back."  I was impressed how someone who sold me a vehicle almost 3 years ago recognized my vehicle and called to me by name.  I parked and went to the Parts counter to ask for the GTI Emblem that was ordered in for me, and was notified that the part itself was about $50.00.  I mentioned that it previously sounded like the part would be covered by warranty, at which point the Parts Staff and several members of the Service Staff were advocating for me that the missing "T" should be covered.  I was told to go into the Service Shop where I believe I spoke with Ivan about the situation, he came back into Service and after a short discussion amongst Staff, it was decided that the Emblem would be covered, at which point I was able to drive my car right in, and Ivan went and got an available mechanic (Frankie?) to come complete the job right there.  While I waited we all talked about Mountain Biking and Dogs of which I had both in my car with me, within 5 minutes I was on my way.  Both Ivan and Frankie came and shook my hand at the end of the service thanking me for coming in.  I was extremely impressed, and headed back into the Service Office to thank both the Service Staff and Parts Staff for the excellent treatment I had received.  I then sat down with Matt DaSilva for 10 minutes to catch up on life and talk about the upcoming GTI and Golf R models coming out.  I don't expect to get everything for free but I am very grateful and thankful for both the support and service I received bringing my car in on Tuesday.  The professionalism is always there, but the personal touch was especially present that day!  My Lease is up for renewal in June, and this experience only further solidified that I will return to Northland for my next car.  Thank you to the whole team for making it a great experience for me. More

Always Great Service I usually tend to get Dale as my Service advisor, he always remembers my name and in general is a great guy. Always have gotten amazing service, fair I usually tend to get Dale as my Service advisor, he always remembers my name and in general is a great guy. Always have gotten amazing service, fair prices, and the quality of work their techs put in shows. If you've got a VW, this is a great place to get it looked after. More

Fast friendly service Matt and the entire Northland VW team was great from start to finish. Always friendly and made me feel like a VIP. They bent over backwards to make me Matt and the entire Northland VW team was great from start to finish. Always friendly and made me feel like a VIP. They bent over backwards to make me satisfied, would definitely recommend. More

Nikki was forthright, up-front, and communicated well. Nikki was what you desire in a sales person. She communicated to each piece of the transaction, very well. I wouldn't hesitate in recommending Nikk Nikki was what you desire in a sales person. She communicated to each piece of the transaction, very well. I wouldn't hesitate in recommending Nikki personally, for your VW sales needs. Unfortunately, her Used Sales manager, offered me $2,500 less for my trade-in than the first dealership I engaged. That first dealership, maintained their offer, and won my business. More

Excellent experience We had an excellent experience with Alanna with the purchase of our new car. She wasn't pushy at all and really listened to what we needed...not just We had an excellent experience with Alanna with the purchase of our new car. She wasn't pushy at all and really listened to what we needed...not just what she wanted to sell us. If we were trying to keep costs down, Alanna really tried to give us the best options to stay within our budget. Nice test drive and she was very thorough about explaining the car and all its features. We would definitely recommend her to others. Mario More

Second VW GTI leasing Returned to Northland VW because of the ongoing professional and caring/friendly Staff in the Sales and Servicing areas. I was given the options avail Returned to Northland VW because of the ongoing professional and caring/friendly Staff in the Sales and Servicing areas. I was given the options available for terminating my present lease and decided to release another GTI because of this supportive dealerdhip More

2017 Sportwagen My family had a great experience with Matt, he was very patient and we never felt pressured to make a purchase. The purchase of the car was clearly la My family had a great experience with Matt, he was very patient and we never felt pressured to make a purchase. The purchase of the car was clearly laid out with no surprises. We have been very pleased with the 2017 Sportswagen. Thank you Matt and Northland Volkswagen for the great experience. More