Northland Volkswagen

I tried to open my sunroof last week, only to find that the sunroof would not open completely. One side opened and the other side stayed closed. When I tried to close it it would not close. So we call Nor the sunroof would not open completely. One side opened and the other side stayed closed. When I tried to close it it would not close. So we call Northland Volkswagen to book a service appointment to have it fixed. Sam, the services manager calls us back letting us know they will not be able to fix it and they will need to order a new sunroof ($3200 + 190 just to look at it). When my husband asks why did this happen, why did the sunroof break, we were told by Sam, " You didn't properly maintain your sunroof, so it's your fault". How do you maintain a sunroof?? I have never maintained a sunroof and when I looked in the manual, there is no section on how to maintain a sunroof. So this dealership likes to place blame on the customers for the mechanical issues the brand has. If this was the end of my experience I might not be writing this review. We agreed to paid the exorbitant cost to fix the sunroof because we have no choice. A roof in Calgary is not an option and we needed a working roof on my car. Sam phones the next day informing us that they cannot fix the bug guard would we like to order a new one. No, we would not. Just fix the sunroof so it will close. When we pick it up the next day, the WHITE roof is covered with grease. So they did not take the time to ensure they used gloves or cleaned up after installing the new sunroof (which we paid 3400 to replace). So DO NOT BRING YOU CAR HERE. THEY WILL BLAME YOU AND THEN RETURN YOUR CAR TO YOU IN A WORSE CONDITION THAT YOU BROUGHT IT TO THEM IN. More

Terrible experience with the service department. Unsold on a brake job. Estimated $7-800 on booking job. At the dealership told the job would be over $2000. Service manager was very condescending. Unsold on a brake job. Estimated $7-800 on booking job. At the dealership told the job would be over $2000. Service manager was very condescending. Don’t call - try to find a personable mechanic that will respect you as an owner More

I recently purchased a vehicle from Norhland Volkswagen. The salesperson was Jeremiah. He did an excellent job of working with my needs and making sure I was satisfied. Jeremiah is very personable and frien The salesperson was Jeremiah. He did an excellent job of working with my needs and making sure I was satisfied. Jeremiah is very personable and friendly. Since the purchase he has checked in with me a few times to make sure everything is fine. I highly recommend talking to Jeremiah if you are in the market for a vehicle. More

We dealt with a very personable sales person by the name of English Matt, and would highly recommend him to future customers. We purchased a used Cadillac from the dealership and received 5 star quality ser of English Matt, and would highly recommend him to future customers. We purchased a used Cadillac from the dealership and received 5 star quality service from him. He is upfront and surprisingly honest. Matt was easy to deal with, no pressure, was very informative. More

A shout out to Jake the Aussie at Northland VW. He went above and beyond to send videos and info on several cars in their inventory, as I live out of town and couldn’t get into Calgary at that time He went above and beyond to send videos and info on several cars in their inventory, as I live out of town and couldn’t get into Calgary at that time to see them in person. He’s honest, straightforward and trustworthy, would highly recommend. Thanks, Jake! More

I have bought 2 vehicles in the past 5 years from Northland. we had a good experience and decided to bring my 20 year old son to buy a car from them as well. the used car salesman was your stereotypi Northland. we had a good experience and decided to bring my 20 year old son to buy a car from them as well. the used car salesman was your stereotypical used car salesman and upsold him almost 14k worth of things that he did not need or want. This is absolutely disgusting to take advantage of a young man who does not understand all of the items they are telling him that he needs. For this reason alone I will never give Northland Volkswagen another cent of my money for either a new car or for any service on the brand new car that we just bought. I will also not recommend this dealership to anyone who is in the market for a new car or a used car if this is how they treat repeat customers and their families. Shame on you Northland!! More

We would highly recommend Northland VW having just bought our 2nd VW from them. English Matt was superb to work with so make sure you track him down for your next purchase!! our 2nd VW from them. English Matt was superb to work with so make sure you track him down for your next purchase!! More

Salesman was very rude and refused to answer emails. Out of province buyer I was to be but my time was not worth the money. Hope your experience will be better than mine! Out of province buyer I was to be but my time was not worth the money. Hope your experience will be better than mine! More

Would highly recommend Northland Volkswagen as I have just purchased my 3rd vehicle from them. A great experience again with Niki who as always was friendly, professional and vey accommodating. Will be b just purchased my 3rd vehicle from them. A great experience again with Niki who as always was friendly, professional and vey accommodating. Will be back Dave More

We dealt with a very personable sales person by the name of Rachel and would highly recommend her to future customers. We purchased a used Jetta from the dealership and received quality service from her of Rachel and would highly recommend her to future customers. We purchased a used Jetta from the dealership and received quality service from her More