Northland Volkswagen

When I booked my oil change they couldn’t give me a quote or time frame. When I showed up for my appointment they said it would be an hour. After an hour, they said they didn’t know how much longer, after 2 or time frame. When I showed up for my appointment they said it would be an hour. After an hour, they said they didn’t know how much longer, after 2 hours they said they didnt know how much longer but they could shuttle me if I needed to go somewhere. I wouldn’t make it back before closing and they said I couldn’t pay for my service in advance. After 2 1/2 hours I said I needed to go and they said my car hadn’t gone in yet. They said booking a time doesn’t guarantee a time. I said I didn’t know when I would be available to bring it back and they didn’t care. I asked for compensation and they said they said they would look into it but I have not heard back. More

sales & service department was great sadly the finance department was not. sneaky and very dishonest department was not. sneaky and very dishonest More

Friendly, alert young lady met us and explained the process and time frame. Everything was done as planned and on time. I always feel confident that everything was done professionally. Patricia Cl process and time frame. Everything was done as planned and on time. I always feel confident that everything was done professionally. Patricia Clark More

Great prompt service had me back on the road in no time. All the employees were professional. Will continue to get my Tiguan serviced here. All the employees were professional. Will continue to get my Tiguan serviced here. More

Worst dealership. They sold me a 2024 vw atlas cross sport. It was a total lemon, headlights didn’t work, none of the interior controls worked. They had to buy it back They sold me a 2024 vw atlas cross sport. It was a total lemon, headlights didn’t work, none of the interior controls worked. They had to buy it back off of me after a lot of back and forth nonsense. They sold me another brand new 2024 vw atlas cross sport. It is also a lemon. I have brought it back for various electrical issues several times and they say they “reset it” and as soon as I drive away the problem is still there. Currently, the windshield wipers won’t turn off. After bringing it back and forth for appointments numerous times with no resolve, It has now been sitting in their lot for the past two months waiting for parts. I don’t get any updates and they don’t answer the phone. They’ve given me a rental at least but with no winter tires. They aren’t helpful with this situation and tried to rope me in to a new loan, offering me only a fraction of what I owe on the atlas. Don’t buy here. They’re only interested in the sale and won’t help you when the vehicle inevitably is full of problems. I should mention I also spent thousands on all the extended warranty. Seems to be useless. More

We loved the way they treated us and explained in detail regarding the car. We are very much satisfied and happy with their service regarding the car. We are very much satisfied and happy with their service More

The service was great. Friendly staff. I am happy with the work that was done on my car. Friendly staff. I am happy with the work that was done on my car. More

I had an excellent experience with the service department at the Northland Volkswagen dealership thanks to the service advisor Kelsey Rivest who was there when I drove in to drop off my vehicle and picked up at the Northland Volkswagen dealership thanks to the service advisor Kelsey Rivest who was there when I drove in to drop off my vehicle and picked up. From start to finish, she was incredibly friendly, professional, and attentive. What is usually a stressful experience getting service done on my vehicle was made easy and stress-free because of her. More

Service was good. The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion The technicians did what we asked and were pleasant to deal with. The vehicle maintenance was done in a timely fashion More

Friendly service and quick turn around. Listened and gave appropriate recommendations without trying to upsell. Listened and gave appropriate recommendations without trying to upsell. More